"The customer service was great and the item I had ordered shipped much faster than expected. I will definitely be ordering online again when I need some more camera equipment "
"I was really satisfied with everything from the easy to navigate website, great service, speedy delivery, and some awesome products. I ordered a couple lenses from the used selection and one was great but one was garbage. You definitely get what you pay for but other than that, I'm definitely going to shop here again. "
"Good gear, solid value, rapid shipping, great communications...what's not to like!"
"Roberts is the best. These days I prefer them to the big guys. They usually have the same products at the same prices but they are much more personal and they pack their stuff much better which is really important when you’re dealing with expensive lenses or cameras."
"I ordered a used camera from Roberts. The camera was listed in "good" condition, except for the bottom panel that completely fell off. Someone must have overlooked glaring problem that when inspecting it, but everyone makes mistakes. It happens.
I contacted them, and they were happy to exchange it for a different camera they had for sale in "Very Good" condition...but only if I paid the difference. It was still a good deal, and I paid, but it really would have wowed me if they had exchanged it straight up."
"Camera delivered in great shape."
"Another even more annoying review"
"everything got to me as was expected. online purchasing was easy. so far a happy customer"
"The tripod I ordered was nicely packed and shipped quickly after ordering.
I like that Robert's followed up on the order to confirm delivery was received.
I would order products from Robert's again! "
"Camera arrived after a couple of delivery issues (UPS fault). Lens exceeded my expectations - love it!"
"I am enjoying the new lens."
"camaera was excellent, but lens had focusing issues, exchanged out without problems, you guys are great ********"
"This will be my first stop whenever I am looking for used photography gear!"
"Note that my experience is with usedphotopro.com, which is the part of Roberts Camera that sells used equipment. Check their Yelp reviews and you'll find complaints similar to mine about the used gear they sell. Of course Yelp reviews are usually left by people buying locally who can check functionality before they leave the store. Online purchasers are stuck with having to do that completely on their own and re-pack and ship things that don't work.
I like supporting independent businesses and Roberts used to be a decent place to buy from. Based on my last two experiences, not any more.
I placed an order for two used flash units, both of which were described as being checked and in working condition. On arrival, one was completely dead, the other did not work correctly.
OK, anyone can make a mistake. Well, in this case, two, so when I got an email from them saying "20% off All Used Accessories", I tried again. They have a couple flash receivers I want. Put 'em in my cart, enter the promo code but it doesn't work.
I call and after waiting on hold for a while the word comes down from the main manager; receivers are not accessories. Really? Their only function is to attach to a flash unit and provide a remote connection. They have zero functionality otherwise. In short, an accessory. Search the same product on KEH.com (the largest used camera dealer in the world) or the B&H used section and guess what? Flash receivers are accessories. And while you're there, do business with KEH or B&H instead of Roberts. The stuff they send you typically works and they don't play semantic games. And they have LOT more inventory from which to choose.
They apparently don't want my business and I don't want their aggravation so I just unsubscribed from Roberts email list and won't bother them again."
"Super fast delivery and the lens surpasses my expectations "