"Tripod received was in great condition, good product. Shipping could be cheaper and a bit faster, but works. "
"Lens was not well packed, both caps were off and it was rattling around in the box. However, it seems to be in good condition and so far has functioned as it should.
There's this great new product called bubble wrap..."
"My oder was ready to go minutes after I showed up! I love your selection of products and staff. "
"Over the phone, they were very helpful and forthcoming. I looked forward to picking up my new lens and had many questions about it. Did not feel comfortable doing anything but a pickup and go. No greeting, or how can I help you, just "will need to see your id.
I'll try the downtown location, maybe I'll have a better experience there."
"Great stuff all around. Highly recommended. Roxanne is a super star and the company rocks. "
"Camera 1 had some issues and I was able to return it without any problems. Even pre-paid shipping. Ordered 2 lens' and received in excellent condition, well packed and extraordinary price. Ordered replacement camera, which I received today. Battery was DOA but I had already ordered 2 new as used batteries are not something I would want to trust, and camera works perfectly. I am very satisfied with the return service, the advise that was given and the great prices, I even got a discount! That plus a 1 year warranty included! I'll be back........"
"I called ahead of the shipping and requested a drop ship to my customer.
I was assured that all was OK, but the item was shipped to the wrong address.
I had to reship it and it arrived one week late to my customer.
Also, I was charged sales tax, despite the fact that I have a NJ sales tax resale number registered with you.
Apparently, there's a glitch in your online ordering system.
Previously, orders were handled perfectgly, so I'll chalk this one up to a "computer error.""
"You have created a customer for life. I'm very impressed and surprised by quality of your products and the level of your customer service. You came highly recommended and you didn't disappoint. Bravo!"
"Used Items are always as described and most times even better than expected !!"
"Very happy with Roberts Camera. The lens was ( advertised as in Excellent condition ) in minty condition and I feel that it was money well spent. Equally unhappy with the time it took for it to arrive. No fault of Roberts Camera but USPS took almost 4 weeks to get it to Ottawa from Indianapolis. I have ordered from them many times but this is the first time I have had to complain about how long it took. Of course I will be ordering again in the future because I think their service is great."
"Received the Nikkor lens from Roberts/ UFP and was surprised. It was advertised as in "Mint Condition" but the lens appeared to be brand new. I could not distinguish it from a new lens. It arrived in the factory Nikon box with documentation, and was in perfect condition.
I'm currently running the lens through it's paces to test the output. Everything appears to work as it should. I'm very pleased with Roberts & Used Photo Pro, their service, and excellent price, and plan to do business with them again soon. I have already recommended them to Photography enthusiasts I know. Thank you."
"Have purchased many items from this seller and all have been in excellent condition and working order as specified in their description."
"I have ordered two different Canon EOS systems, several P&S systems, and Canon flashes from the used side Roberts Camera, and have been extremely pleased with all my purchases, always at a great savings. They are completely honest with their rating system and I have never had to return any equipment from them.
The Canon EOS I just purchased from them had only 210 shutter activation's, and appears literally brand new. I will be a repeat customer. "
"I had been shopping around for a new Nikon zoom lens. I discovered the used side of Roberts Camera, found the lens for a great price. Shipping was fast, free and the lens (along with the matching hood) were just as described in the photos."
"I promptly received the used lens I ordered online. However, it did not include a lens cover and that was not a detail I thought to look for in the item description. A few days later, I stopped in to Roberts' downtown store and they fixed me up with a lens cover. Then, the person helping me commented that the lens was a good deal. It was from a batch of lenses retired from Carnival Cruise Lines. I plan to travel with this lens, so it's neat to think it's already been interesting places."