"have sold 3 guitars and 2 amps on Reverb. When I went to purchase a guitar and it arrived, it was unplayable and thought it was going to blow my amp. I was able to return that guitar to the seller, and he apologized saying he didn’t have adequate staff to make sure all guitars were in working order, so whatever, I got my money back( it was a $2300 guitar btw). I then submitted an order for a microphone, and paid for it, that I needed for up upcoming gigs this weekend. The seller would not respond to messages that I sent this week, finally I just asked for a refund. Reverb offered little to no help with getting my money back. The seller has not shipped anything and still won’t respond to my refund request, I assume he is not going to answer reverbs inquiries either. So I am stuck with no mic for this weekend and can’t get my money to buy another one. Now they tell me they will get back with me in 3 to 4 days, so who knows when I will actually get my money back. I am absolutely done with Reverb."

"First time using this site and I make a $2K+ purchase. First says purchase didn't go through, but I received a message from my bank that did. Turns out it didn't go through so I purchase again and two days later receive an email that my purchase was cancelled and to contact support.

I contact support and am told that my "concern is already escalated to our internal team. The email that you have received is from them. To avoid confusion for this order, I will relay to them that you have reached out... They will contact you within 24-48 hours regarding this."

Sorry, not waiting another two days to find out how I might be able to successfully make a purchase here."

"I had an issue with reverb in which I originally gave a one star review. This was due to the fact that paypal refunded a buyer for no reason and the buyer gave no reason as to what was wrong with his item and did not respond to messages. So I initially gave a one star review as I couldnt understand why a refund was being given to a buyer who would not even explain what was wrong with an item I sent and the buyer did not return the item. Reverb has since explained this refund was generated by paypal and after reviewing my case have found in my favor and they have credited the money back to me. So reverb support has resolved my issues and I am changing the review to a four star review. I still dont understand why the initial refund was issued but it sounds like that was done by paypal but the two companies should work together to make sure people do not get refunds when there is no supporting evidence. But in the end reverb fixed the issue and that is why I changed the review to 4 out of 5 stars.

Also the detailed ratings below havent updated but i gave three four and five stars on all. Hopefully that updates in next day or so."

"Wow customer service at another level…
Wow customer service at another level ... the bottom level .. 1st few sales, it took 3 weeks to get paid... as there was a "problem" with my bank ... funny though payments OUT when I bought items went out fine....mnn.. the staff are ignorant, if you can get past the Chatbot...
So .. the big problem (s) I was contacted by a scammer THROUGH Reverb sending fake Paypal invoices .. I let Reverb know, they could not give a t*ss. THEN I got a demand from Reverb, upload my Passport so they can identify me,,,, hang on ?? its a glorified 2nd hand guitar shop... why?? I asked why they needed it, the ar&e that responded said.. BECAUSE it was in the Ts & Cs ... oh.. So... a 2nd hand retailed (NOT in the UK) needs..

Bank details
Name
Address
Photo
NI number
Passport .. so enough to copy my identity.
I refused so they withheld my payouts.. this is with the bank to resolve on my behalf.

AVOID! check out other reviews all over the Internet BEFORE you sign up."

"I recently had a disappointing experience with Reverb. Despite purchasing a microphone (Order #: 16963018) on 06-03-2023, the delivered product was faulty. After sending it to the seller for repair, it took 50 days for the item to be shipped back. However, the product got lost in transit. While Reverb promised a full refund, they insisted I bear the shipping cost for returning the box and clip. Despite complying, I haven't received any payment to date. Customer care responds occasionally, claiming they are working on the issue, but no resolution has been found. This experience has been both embarrassing and frustrating, raising concerns about the integrity of a reputed e-commerce platform like Reverb."

"Went and bought a reel to reel tape deck for 395 dollars. Received a 2 pound box of used clothes. No refund. No help. Seller taunts and laughs . Still no help. I'll never buy anything from them again. "

"As a seller on Reverb, sold q guitar and have not been paid after 9 days now. Reverb confirmed sale and payments to take 1-2 days after sale confirmations.. and they use a third party to (Plaid) to process deposit to a seller bank account via their own verification process.. my bank account was verified by Plaid yet no sale proceeds have been deposited. Plaid offer no access to resolve so a seller is forced to refer resolution to Reverb which offers only FAQ's to address a problem. Reverb demonstrates a lack of customer service as it obfuscates any attempt to resolve a payment issue."

"his company is the most disgusting…
This company is the most disgusting company I ever used to purchase. I purchase a keyboard a month ago and when it arrived it was damaged. I reach out to reverb.com and the seller right away and for weeks nothing. I keep on sending messages for them to send me the return label which they did so I returned the keyboard and I still haven't received my money as yet. DO NOT BUY ON REVERB THEY ARE SCAMMERS. THEY DON'T CARE ABOUT U JUST UR MONEY THEY WZNT VERY WICKED PEOPLE. THEY DON'T EVEN HV A GOOD CONTACT NUMBER I WANT MY REFUND OF 1037.00 NOW!! WICKED DEMONS"

"Their return policy is not worthy. I received a product they sent by mistake. I tried to communicate with a person but they only provide automated communication via email and chat. "

"Sold a Warwick Bass and Reverb kept my money and closed my account. What? That is called fraud, plain and simple. NO CUSTOMER SERVICE or phone number. Meanwhile, David Mandelbrot, millionaire, CEO is floating in all the money ripped off from unsuspecting Sellers. I filed a Complaint with the Illinois Attorney General , Federal Trade Commission and The U.S. Attorney's Office to investigate this fraudulent enterprise called "Reverb'. I uncovered hundreds of complaints against this company on social media. .Don't believe the "Great Company" reviews, they are disguised employees of the company, it has to be because nobody answer the phone. No wait, there are no phones, just mindless chat-bots taking you farther away from your money. "

"Sold an item and they refuse to give me my money. No customer support, just a chat bot that does nothing but say "we're looking into it". It has been 19days from the date of sale, and 12 days since the item was delivered to the buyer. Reverb is holding my money for no reason, making interest on it, while some guy across the country is enjoying my item."

"2 weeks ago I purchased a bass. When I went to pay for it, system crashed. I contacted reverb via chat, Tech Support Ticket #4884811. They said "Give us 2 days". I wait. NOTHING happens. I contact them again. Get same story"Give us 2 days". Nothing happens. I contact them again. This time I chatted to a female who not only said "Give us 2 days" but also said that since I am contacting them 4 times in course of 9 days for the same problem (which is STILL not solved as of today - 2 weeks passed), she is BLOCKING my access to customer service. I wonder is it because my name is Dmitry and I am Russian (considering current political climate). in 2017 I had a problem with a reverb when a customer service rep, on the phone (they still had phone line) called me a "F'n Russki Yakov Smirnov sh#t". So the culture of racism and xenophobia is still present Meanwhile they keep threatening to suspend my account if I don't pay. And I still can't pay, because no matter which PC I use: home, work, laptop, library, or which browser I use. Or do I try to pay with paypal or any of my 2 credit cards, their webpage crashes. Its been 2 weeks, NOTHING is done, except once again, Reverb is acting as xenophobic and racist to me know, as they did back in 2017."

"Reverb blocks negative reviews of sellers AS A MATTER OF DEFAULT (read: automatically from the beginning). However, I must give Reverb credit for responding to my emails (as a disgruntled buyer of guitar pedals) after I escalated the matter beyond the online chatbot and online customer service chat representative. A real professional answered my email and resolved the matter favorably. Firstly, I was granted permission to leave a negative review of the offending seller on Reverb's website (and will do so). Secondly, Reverb gave me a credit on their website (toward my next purchase) equal to the shipping charges that were the subject of my dispute with the seller. So, they have mostly righted the ship. However, I still take issue with the company policy of initialing disallowing any and all negative reviews of sellers by consumers/buyers. A consumer/buyer on Reverb should not have to spend so much time and effort to gain extraordinary permission to leave a negative review of a seller. Consumers are simply unaware that most of the seller reviews on reverb.com are positive because of the above policy. Hats off to Reverb for ultimately taking care of me, but consumers should not need permission to leave a negative review."

"I have done over 3000 transactions on Reverb and they have been nothing short of deserving 5 stars as a seller and a buyer!"

"Selling with Reverb has been a terrible experience. I was reluctant to sell with them after they removed Paypal as a payout option. I have had nothing but problems with trying to link my bank account to their website. After the account was finally linked, I sold two items and they claim that they were unable to pay me because there was a problem with my bank account. I fixed that a second time and they said I would receive payment in a few days. My bank account statements show that there were deposits made from Reverb to my bank account but they were then reversed. However, Reverb has not contacted me to let me know that they took the money back. I only found out because I checked my bank statement. They only communicate through chat or email so if you have any problems expect a lot of your time to go towards resolving issues. It is not worth selling on the site because you do not keep much after all fees are applied. You are better off selling locally or on a different platform. Stay away."