"I ordered keys for my ROG zephyrus g14. I ordered ENTER, R SHIFT, up and two more keys and not one key was the perfect size. They all were bigger than the original keys and so I couldnt use them. My $50 went down the drain. They dont know what they are doing so I would suggest you guys save your money and stay away from them."
"After ordering in Jan 2021, it took over a month to receive from California to Alberta. Then when we received the keys, they did not fit. Support pretended to try to help and promised to send out new keys but then they stopped replying altogether. Do not order from them. Ordered keys for a white Dell XPS 13. Wasted $70."
"They clearly state a "Free Return" policy on their website, but then turn around as soon as you try to get a refund. I was sent the wrong keyboard keys for my 14-inch Asus Vivobook, and now they won't even answer my emails anymore or return my calls. I would avoid buying from them."
"I paid for 2 replacement keys for my laptop keyboard at Febuary 9th 2021. I received a confirmation email of my purchase. Six days later I received another email with notification that the keys were shipped and provided a tracking number for USPS. I checked the provided tracking number and the USPS website has ti listed as being pre shipment. It is now 12 days later and no change in the status of the shipment. It is still listed as being pre shipment status. I have emailed the customer support multiple times and nothing. I would not recommend as they just take your money and that's it. Use Pay Pal instead of using their payment system as you can at least disrepute the order."
"When I first ordered with priority shipping, the product came in later than promised date and they shipped the wrong product.
I have emailed them and followed up everyday for three weeks and they never answered nor shipped me the correct item. I never got my money refunded.
Basically a fraud marketing & sales. "
"Put 2 orders in, one arrived, the other did not, they sent tracking info, but USPS says never recieved package. Tried contacting them multiple times, no response. Submitted for a refund, still pending. Like normally mistakes happen I get it, but the fact that this company has no system to fix mistakes or respond to you is terrible. I recommend looking for an alternate company"
"I ordered a replacement key on the 27th. Was given a tracking number. It never moved. Just a lable printed in the system. Few days ago, I got another shipping notification with a different tracking number. Again, it's a label in the system. Neither of these have moved since. I'm out the money. Do not buy from these people. It's a scam. I don't expect, just like many I've seen on BBB and trust pilot that I'll be getting anything in the mail. They just take off with your money. I am extremely upset with this. Customer service is void. Called it's a robot. Many messages have been left. Emails are sparce and just saying to watch tracking. For what? It's not moving! "
"This site is a scam. I ordered a key for my Macbook pro. It has been 3 weeks, they haven't shipped the key. Neither they reply to any of my messages."
"This is a poor experience and service.
• Not accepting returns due to covid: is a lazy answer. All retailers are doing this – how hard is it to disinfect a return, especially one that is small?
• Returns policy: not visible at all - watch out for it: no returns period
• Slow to respond – takes at least a week with follow-up
• Follow-up bad: does not address the questions I've asked
• Slow to process – had to follow-up to see where my shipment was
"
"I had ordered two keys. When the order arrived only one key had been shipped. I sent them an email about what had happened. And they responded with an email to ship the key immediately. The other key I needed came in and was correct. My laptop now has the two new keys and many thanks to the company for the response. A Big Thank You to the company for taking care of this. Will do business again. Thank You!!!"
"I ordered a key and they still have not shipped it. I sent emails and received no response. "
"I ordered a key with express shipping from Replacement Laptop Keys.. The carried lost the key and it never made it. Replacement Laptop Keys was beyond helpful in sending a replacement key. No questions asked (aside from did I want the key or my money back which I needed the key). Easy site to use and very helpful. I highly recommend them!"
"You can tell that they realy care about their customers. I’ve ordered wrong keys for my laptop, and they have replace them immediately with the correct ones!
Thank you team, I’ll be back !! "
"Ordered replacement keys for my Asus FX504 laptop and I will admit it took a few days longer than expected. However, I reached back out to the company and they sent me more for free and expedited the shipping. I spent a fraction of the money I was going to spend fixing my computer by using replacement laptop keys and their online store! Thanks guys I will definitely use your company again. "
"I am a scholar and writer - using my Mac 14h/day. With Retina 12' (2016) my keyboard was twice changed and again I had trouble with 3 keys. I ordered it (I lived in Italy but work in Poland) and we were in a Covid 19 crisis. At my university in Warsaw something happened - they never got the packet. I wrote to Peplacement Lapton Keys and they send me the second packet FOR FREE. I appreciated a lot this - while despite being uni professor my salary is not very high and it was an emergency situation. So, I am very happy to be their client! Thank you Replacement Laptop Keys! "