"Placed order, was told item was not available. Asked for refund and then they said it was. Bought two keys and they sent one. No more communication. "
"I wish I read the reviews before purchasing. Was in emergency of a replacement key, paid for express overnight shipping. Status was under "awaiting fulfillment" the day after- tried e-mailing and calling them asking if I would receive my order before the end of the week as I needed it urgently. NO response. From the sound of other reviews, looks like I may be SOL... DO NOT BUY FROM THEM. "
"no returns, no refunds, and the key sent is low quality and didn't even fit my keyboard, after the 'filtering' process of finding the right make/model AND making a note on my order with my make/model. i've sent 2 messages with no response. Paid $20 for two keys... my mistake... and they are the worst business i've interacted with in a long time."
"Instead of the promised 100% genuine key, I was sent a garbage copy that wasn't even backlit. Worse, I got no response when I raise the issue, despite the 100% satisfaction guarantee."
"They delivered the wrong key and wont answer to any messages. Scammers! DON'T BUY FROM HERE!"
"I ordered a replacement "w" key for a client, and after 6 weeks it finally arrived, wrong! When I sent them an email regarding why they haven't shipped the item in over a week, no response. Read the other reviews on Trustpilot and Facebook and you can see a trend, bad service, and no response.
Do not buy from this company!"
"1 month since I ordered the key, no news from the seller !"
"I order one key for my son on Nov, and still didn't receive mid of Jan.
I contacted there CS by email/phone/website, but no response at all!
I will start to dispute my transaction, but waist of my time and sorry for my son.
Don't buy anything from these guys!"
"Looking at the other comments/reviews on here, I can see that what happened to me is not an isolated incident. I ordered from their site and after about a week there was no progress. I emailed them and they responded a few days later saying that the whole office went on a 10 day vacation. They also told me that my key was on backorder and that it's probably take a few weeks longer in order to receive it. After a few weeks went by, I emailed and called again, but haven't received a response. I'll stop short of calling it a scam and just say that they're woefully unresponsive."
"Replacementlaptopkeys showed me online photos of exactly what I needed for my Logitech keyboard. What I got was three key tops covered with various asian symbols. The first hint that my money was wasted was the lack of a working phone. The published number leads to immediate voicemail telling you to leave a message (for them to ignore). It's backed by a phony offer to dial by extension, however no combinations of numbers yielded a ring. Likewise dialing by name failed as no combination of typical first letters gave results. Email assured me that my package had arrived (duh!)."
"absolutely the worst service i have ever experienced from an online vendor...possibly a scam company. i urge you to buy from ANY other computer key supplier. i made two orders from this company...one in june 2021...and another in october 2021. neither of these shipments were ever sent and it was not their out-sourced shipper's fault as the shipper never received the keys from "replacement". i have called the company thirteen times about this....and emailed them five times....they have never so much as even responded. they have my money and the items in my order...and i have zilch from them. i give them a negative five star rating."
"Ordered a "W" key for my son's gaming laptop. Paid for it and received a order confirmation. After not receiving a shipping confirmation for several weeks, I called (no answer) and emailed them (no response). I did this several times over the past 6 months and even asked them to refund me, again with no reply. It's been 11 months now and because of the amount of time that went by, my CC company is not able to get a refund and credit my account. I would strongly recommend NOT purchasing from this company BUT if you feel you need to, I would try calling their advertised number first and see if you can actually get ahold of a person. That should help verify what I am saying is true."
"(I'll just repost from a review I made on trustpilot)
This place is a borderline scam. I got shipped a broken key. I don't know how they screwed that up. They had one job... 18 USD for just one key, and they shipped a broken one. So I reached out to them, and they replied 4 days later saying that they'll send me another key. It's been 10 days since then, and they still haven't even shipped it out yet. Looking at other reviews here, I don't think they'll ever ship it out. But it doesn't end there. Isn't it funny how all the reviews on their website are 5 stars? Well, I tried writing a review on their website and as it turns out, they manually check every single review and cherry pick the ones they'll put on their website. So they proudly advertise that they have 100% customer satisfaction, when in truth it's all "fixed". What a way to scam people into buying from their website. Buy from ebay or somewhere else if you can. In total it's been over a month since I've ordered the key and I'm still left with a broken key. I've learned my lesson for the cost of 18 USD."
"Use Paypal or you'll be losing your money. They take orders and don't ship product.
They have yet to return an email, phone call or message."
"The illustrations they show were not the only options for keys as per website. And further when it was discovered the illustrations are incomplete and therefore inaccurate there was no refund. Try another supplier"