"While trying to sell a giftcard from Itunes, it said that they only accepted giftcards for that place from a select few sellers. After trying this with a couple of other big brands, it gave me the same message every time. May be a good site for buyers, not good for the average seller."

"I love Raise!!! I had an issue with purchase mistake and Raise went above and beyond to resolve it, which I cannot thank them enough!!! Raise helps me save at places I shop and dine. Love, Love, Love!!!!"

"In regards to selling, when listed competitively, most of the gift cards on Raise.com sell out under 24 hours. The funds are made available immediately. Their customer service is exceptional. Raise however accepts gift-cards only from selected sellers for certain brands such as iTunes, amazon, panera etc.

In regards to buying, u have wide variety of merchants listed on their site. The gift cards u buy are guaranteed to be genuine. Any problems, just chat/call customer service. Till date, i had no problems buying from their site. "

"I had a bad experience with customer service who gave me in accurate info, but when I pressed hard (by submitting reviews and registering a BBB complaint) it seems like a more senior CSR actually investigated instead of cutting/pasting a rote response. It turns out that they hadn't actually done anything wrong at all, it was just bad customer service when they got in over their heads. In the end, they made every effort to make me happy so they seem like a reasonable company to deal with."

"Whatever it is that I'm doing...dining or buying online or in a store, I almost always get on my Raise app before paying/purchasing to see if I can get a gift card.
Sometimes it doesn't work out (sold out or the % discount isn't worth it) but when it does work...yippee!
I'm not interested in gift cards mailed to me...just electronic.
It has saved me a lot of $ over the past year. It's great.
Have had a few issues here & there, but Raise customer service usually handles adequately (have to be patient since they don't respond right away)
Overall, pretty happy I found Raise. Will continue to use."

"Phone help was excellent. Cedric was extremely patient and helpful to resolve my issues.

However, the issues indicate you need to improve your system.

Having a phone available differentiates you from the other sellers."

"Just got off the phone with an amazing customer service rep. If you ever have a problem, hope that you get to talk to Bob. After 3 other unsuccessful attempts with other reps (plus one really awful experience with one of them), Bob walked me through every step, checked to make sure he had all the right information and was giving me the right advice, and stayed on the phone with me until the problem was fixed. He listened to my gripes and frustration, and he found a solution when no one else could. I hope Bob gets a Raise. (HA - I'm sure you've never heard that one before.....)

"

"I spend $440 to purchase a gift card on 12/14. The same day, I realized it only has $10 balance. I reported to Raise and they blocked the card on my account. On 12/16, I see the card again in my account with $10 balance. So I called them again. The customer service said my refund was denied and I should call tjmaxx. I called and tjmaxx said they are not selling on Raise and Raise is obligated to investigate, not them.

Such a horrible experience. Stay away!!!"

"I was intentionally shopping for a physical gift card on google. Often times, gift cards come as both a physical card and an eCard, so it's not unexpected to see a note that a card is also available as an eCard. It doesn't tell you that you won't receive a physical card. Certain elements on the product page implied it was a physical card, such as "free delivery" (not email delivery - who says "free delivery" when referring to emailing a code?) and references to "Gift card" mixed with "eGift Card". I was also reassured when it asked me for my address during checkout. There was nothing that indicated I would not receive a physical card until I noticed the email confirmation didn't mentioned the shipping date. So I asked them when it would be delivered and they said I didn't buy a physical card. I investigated and they do actually sell physical cards:

"We offer free shipping on all gift card orders. If you are purchasing multiple cards within one order, your gift cards may arrive at separate times depending on the seller and card type. If you do not receive your gift card/s accordingly, please visit our Help Center.

Physical Gift Cards: Your gift card will be delivered by USPS to your shipping address in 3-14 business days. If you do not receive your card within 30 days from the date of purchase, your order is covered by our 1 Year Money-Back Guarantee."

But there was nothing on the product page that explicitly says what you're buying is not a physical card.

So I called and requested a refund because I needed to buy another real card in time for my Christmas trip. They refused to give me a refund. I explained why their product page was misleading and all I got in response was an explanation of why they sell eCards and not physical cards. I feel like they weren't hearing what I was saying.

Now I'm stuck printing a crappy code on a sheet of paper to give to my niece for Christmas. I am very dissatisfied with this company.



UPDATE: I read Raise's response and replied, but I see it was only sent to them and I would like it to be public, so here is my response:

This is not helpful in my situation in any way nor would it be helpful to future shoppers such as myself who don't know your whole product layout and can infer from one product listing that since this isn't a product I'm not looking at, I therefor know that this product is not what I think it is.

I told the rep on the phone that if raise addresses the misleading elements on their product page, I would adjust my review to reflect this, but instead of addressing the problem, you simply explained why it was my fault and completely ignored what was intended to be insightful feedback on how someone might think they are purchasing a physical card, so that you could address those inaccuracies for future consumers. Clearly, since I was shopping explicitly for a physical card and did not discern that the product on your page wasn't a physical card, the product page could be made to more clearly point this out.

Moreover, in today's marketplace where I can pretty much return anything without any questions asked, it's unusual to find a company that doesn't offer that to the consumer, especially when it's pointed out that their product description is unclear or misleading.

I wasn't familiar with your company. I found a direct link to your product page while looking through google shopping results for "google play gift card". You need to approach the product page and description from that angle, without assuming that the consumer has searched your site and become familiar with the fact that your products are either one or the other (eGift card versus physical card) and not both, since many gift cards for digital content are offered both as a physical card and an eGift card. Thus, putting a little 'eGift' icon under a product image is not enough. Icons, especially when listed multiply, are commonly interpreted as attributes, not definitions. For all I know, and what it meant to me when I purchased it, 'eGift' meant that it could be electronically redeemed right away. It does not tell me that it's not a physical card. You must explicitly point out that it's not a physical card.

Given your reply, I still feel my original rating stands.

Oh, and by the way, I ended up buying a physical card elsewhere and haven't decided what to do with the card I purchased from you because I don't want the receiver of the gift to receive a piece of paper as a gift. I'm not sure what I'm going to do with what I purchased from you. I can't use it myself, as I don't have any android devices. Pretty much was just a straight up waste of money."

"I have been a satisfied Raise customer for the last several years. This time the cards never showed up. Everyday I track them, they give a different zip code. No problem, today is day 14 so i call for a refund. Sorry you must wait 30 days to get the credit. WOW, sorry why should i pay my credit card bill before they credit me 14 days should be the max... Sorry Raise no more business from this family."

"Today I purchased an e-gift certificate from the Raise.com website. The transaction itself went extremely smooth. However, when I attempted to use my gift code I tried several times to redeem it and could not. Then, I went back online to the Raise.com website to look around. Wow! I was relieved to be able to quickly and easily find their contact phone number! I spoke with Freddy and explained my issue to him. He was extremely patient, friendly, professional and attentive. This is a busy time of year for them I'm sure and Freddy actually did not rush me off the phone. He stayed on the phone with me so I was able to make sure that my e-gift certificate was working properly. I definitely will be buying more e-gift certificates from Raise.com and telling my friends about them as well. I'm very happy with the price I paid and the outstanding customer service that I received today from Freddy! "

"I had a complicated problem and Merrick handled it completely, patiently, and politely. Unfortunately, such good customer service is rare. I really appreciate the help!"

"I purchased gift cards for Fandango. One card worked and other was invalid. I had to make purchase that day so I purchased another card from raise and got my movie tickets. I asked raise to refund me 18.26 what i paid for card due to pin # being wrong. They declined it and requested a screen shot for proof. I will never do business with them again. Very poor customer service."

"They put my account under process of verification without any appropriate reasons"

"I had gotten a card and it was not working properly so without delay Layla got me a refund within 30 min. Very good service and I will continue to use raise."