"I had a very positive experience with Dorian after I phoned in about an issue regarding a gift card redemption. My wait time was minimal (under 3 minutes). I was connected with Dorian who was so polite and eager to help. I was impressed at how knowledgeable he was. I was connected with the gift card company website's customer service for over 30 minutes (with no resolution) for a question Dorian was able to answer immediately.
I am very happy with my purchases on Raise.com so far and will continue to recommend to friends. The app is easy to use, you can redeem gift cards immediately, and customer service exceeded expectations. "
"I had not received cards from a seller. Ava reviewed the situation and promised to follow-up. She did by crediting my credit card in a timely and professional manner. 5 stars for Ava!"
"I purchased a Dillard's gift card through Raise.com only to be told by Dillard's customer service that it would not be accepted due to company policy. I immediately contacted Raise with the issue and was told it was being researched and would be resolved within 7-10 days; however, it was resolved with a full refund 2 days later. Wayne did an outstanding job of keeping me informed of the progress of the resolution. Due to the professional manner that this was handled, i have considerable confidence in Raise and will continue to purchase gift cards through the Raise.com website."
"Ava was comforting and helpful. It's good when customer service can help you resolve your problem while taking your stress and anxiety down a few notches. Thanks for that."
"I'm a new Raise customer - had a question about using my eGift card with a merchant - merchant couldn't help, hard to understand. Raise rose to the occasion! IO called their support number, representative was courteous, helpful, patient and took the time to listen to my issue and then resolved it in a timely manner! Definitely will continue using Raise! Great prices, great value, GREAT customer service!!"
"I received the MOST AMAZING customer service from Cedric. He took time to listen to my concerns without interrupting me and addressed it with such professionalism. I felt much better after speaking with him. I hope this he is recognized for the excellent care he provided today. I can see an incredible career in management for him. Thank you for reading my feedback."
"Excellent experience. Buy from you guys all the time. 1st time I ever had a issue and lola was so nice and issue was resolved in a fast manner. Thanks again , I appreciate it and my business with you guys certainly will continue . Keep up the good work "
"I meant to send this review last week but time got away from me. I absolutely loved talking to this representative. My daughter just purchased me a new phone and I couldn’t get signed into my account. Fiona was so patient. I wish she could teach my daughter a thing or two about being patient with mom. Nonetheless, I was given great assistance from Mrs. Fiona. I hope I get her next time I have troubles. I believe I will be calling in again because the website is not user friendly."
"I have used this site and the deals are great...when they work which is about half the time. If you place an order in your cart, it disappears spontaneously, especially when they offer discount codes, making it impossible to purchase more than one thing without it getting bought out from under you. It's ridiculous that they don't hold it until you can check out. Online chat help was nonexistent."
"I have many gift cards from Raise.com for D&D. The balance on two of them was $125. and $54. all of a sudden they were frozen and deemed invalid gift card numbers by D&D, who said I need to contact the merchant I bought them from.
I have contacted Raise, numerous times, it's been 4 days and no one has gotten back to me. I never use to have a problem with Raise, until now.
"
"I bought a $25.00 card to see if everything would turn out good, when i went to use it 20 minutes later the card had zero balance. When i logged in to get a refund they said it would take 4 days to review. so thats the scam, they hold on to people money to make money, because there is no way it should take 4 days for them to figure out its empty, and as a matter of fact, in this day and age there is no reason the balance can not be checked before issuing."
"I always buying gift card to saving money on Raise when going online shopping. The website is safety and money back guaranteed also very nice customer services If the gift card have any issues and problems to use!"
"I went to purchase a gift card and see if I could input a promo code. I clicked “buy” which is how you add it to the cart normally and the order processed immediately without going to a screen where I could double check everything and enter my promo code. I immediately called customer service but they would not cancel my order. Beware!! They would not apply my code after the fact either. So upsetting!! Glad I didn’t accidentally hit a buy button for a $400 card!"
"This is an evil company. They sell you discounted gift cards. So maybe if you buy a Subway card for $80, they give you a $100 gift card. Sounds good, right?!
My wife bought a $530 Apple gift card. It's guaranteed for a year, but if you don't use it for a year (and they already know that most people don't) they keep the money. And there is no way to get it back from Apple or Raise.com. Believe me, I tried everything! That is a lot of money for anyone to lose!
Liping Sun "
"I've been a Raise customer for a year now. On the few incidences when I needed help, I just called the help line and there's always been a LIVE person on the other end. Always friendly, always got the problem fixed or question answered. I so appreciate the live service and not an automated system. Today, I'm sending a warm "Thank you" to Bruce who assisted me with my call. Keep up the excellent service!!!
-Lillian"