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howardzemel

All 1 customer reviews

All 1 customer reviews

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Raise

4/5

UPDATED: Not unscrupulous, just overwhlemed

I had a bad experience with customer service who gave me in accurate info, but when I pressed hard (by submitting reviews and registering a BBB complaint) it seems like a more senior CSR actually investigated instead of cutting/pasting a rote response. It turns out that they hadn't actually done anything wrong at all, it was just bad customer service when they got in over their heads. In the end, they made every effort to make me happy so they seem like a reasonable company to deal with.


posted Dec-22-2017

A rep from Raise, JHRaise,has responded

“We'd like to sincerely apologize for this experience. Customer service is a top priority for us, and we'd like to say sorry for dropping the ball. This has been sent over to our Quality & Assurance Team who will be coaching the agent to make sure this experience does not happen again. In addition, there have been multiple emails sent to you via member.success@raise.com with further explanation of these charges and why you see them. Please let us know if you have any further questions about this experience, and we'd be happy to help out.”


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