We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

No Avatar

howardzemel

sort by store, date, rating, likes

Rating 8/10
4/5

UPDATED: Not unscrupulous, just overwhlemed

I had a bad experience with customer service who gave me in accurate info, but when I pressed hard (by submitting reviews and registering a BBB complaint) it seems like a more senior CSR actually investigated instead of cutting/pasting a rote response. It turns out that they hadn't actually done anything wrong at all, it was just bad customer service when they got in over their heads. In the end, they made every effort to make me happy so they seem like a reasonable company to deal with.


posted Dec-22-2017

A rep from Raise, JHRaise,has responded

“We'd like to sincerely apologize for this experience. Customer service is a top priority for us, and we'd like to say sorry for dropping the ball. This has been sent over to our Quality & Assurance Team who will be coaching the agent to make sure this experience does not happen again. In addition, there have been multiple emails sent to you via member.success@raise.com with further explanation of these charges and why you see them. Please let us know if you have any further questions about this experience, and we'd be happy to help out.”


Reviewer Stats

1

Reviews

0

Useful Reviews

howardzemel's favorite stores

  Raise Rating 8/10

howardzemel's Stores Reviewed

  Raise Rating 8/10

howardzemel's Least Liked Stores

No stores disliked ...