"I purchased a $150 gift card for on the On The Border and I went to use it a week or so later and it had a 0 balance. I called Raise customer service from the restaurant and they started the process of refunding the money which was good BUT I ordered catering to go and did not budget for the extra $35 I had saved using Raise, like I told the agent I would prefer $150 in OTB gift cards. Extremely disappointed doesn’t even begin to describe how I feel besides being embarrassed trying to use a $150 gc with a 0 balance on Super Bowl Sunday when they were busy. I had read many blogs raving about the savings they received using Raise so I decided to try it out for the first time and was thrilled to see a 20% discount for OTB plus the bonus $5 for first time order but it’s only good if the gift card actually works!!!!!!!!! "
"As a seller, raise support communication is extremely poor. I listed a few gift cards for sale, after going through the approval process they were denied with no explanation. I reached out to customer support via email to see why this happened and if there was something I could do to correct it, this has been 3 days ago with still no response. This is also not the first time I've had contactable issues with them. I would hate to be a buyer and have something go wrong! Good luck getting your money back,"
"Love the site and have always saved a lot. The team stands behind every purchase and I would recommend the site to both purchase and sell unwanted gift cards."
"Never disappointed with the experience. Easy to use. Their IT systems are awesome, I have purchased over $ 5000 in Gift cards both physical and electronic (mostly the latter). Never had a problem.
Most importantly, i can buy e gift cards in matter of minutes, Several times I had to make big purchases from a well known departmental store, I actually shopped for gift cards while I had items in my Cart!, I got the e gift cards with PIN #s in minutes, and was able to apply this to my purchase.
Great experience,"
"There was a hiccup on my order but my representative was awesome! She took care of the issue in a timely fashion. Would definitely use Raise again!"
"I have used Raise for several years now. Never had a problem until recently. I had two different problems. Once I never received the physical card, and the other time, the card balance was zero when I went to use it, even though it should the correct amount when I checked the retailer's site once the ecard arrive. Both times, I have received excellent customer service! Fast response and helpful people! They stand by their guarantee, I can assure you! The shipping for physical cards and ecards is smooth and fast! The amounts (except that one exception for which I was fully refunded) always match! Love this company!"
"Although the wait time was a bit long for me, the amazing customer service really made up for it! He was very understanding and did his best to help me with my situation. I was satisfied with the outcome for my situation. Here's a shout out to the amazing customer service rep Carlton that assisted me!! Keep up the great service Carlton!! Thanks again!!"
"But when I applied the code, I saw that the maximum value was $10. I thought that this discount code was going to make an otherwise unaffordable purchase in my price range and was incredibly let-down to discover the low limit. I'm sure the limit was stated in the fine print and all that, but I'm still disappointed.
I like the Raise platform concept and have found it very easy to use, but man, this really bummed me out. :("
"I purchased $110 in gift cards for mlb.com with the expectation that I could use them to pay for my mlb.tv service. Upon contacting mlb.tv, I was told that these cards were only good for us in the mlb.shop store. This doesn't work for me because I am an odd size and cannot purchase apparel online. Initially Cedric informed me that it wasn't the company's policy to refund for this...
(EVEN THOUGH THERE IS NOTHING IN THE LITERATURE THAT EXPRESSES THAT THESE CARDS CANNOT BE USED TO PURCHASE TV SERVICE- IT ONLY STATES THAT IT CANNOT BE USED TO PURCHASE TICKETS OR OTHER GIFT CARDS, YOU MIGHT WANT TO PLEASE MAKE THAT CLEAR IN YOUR LITERATURE FOR THE BENEFIT OF FUTURE CUSTOMERS!!!!!)
I asked to speak to his supervisor. Although I had to wait a bit, Cedric informed me that he made my case to his supervisor and that he was authorized to make a one-time exception given my situation.
I want to thank Cedric for his patience with me and his diligence in acquiring the refund for me. Give him a raise because he saved the company from losing a customer and raising a stink with the BBB."
"The experience was top notch from beginning to end.
I had questions, they had answers.
This is a new concept and one long over due.
The service discounts my purchases with Papa Johns, Smoothie King, and Krispy Cream among others.
I cannot wait to shop for my dogs at Pet Smart.
Thanks,
Jeffrey Dean"
"Had an issue with the purchase of a gift card and was unable to use my discount. Ava the customer service representative was extremely helpful in assisting me. She was courteous, friendly and professional. I will definitely recommend this site to others."
"Raise customer service went over and above to help me out with a gift card issue. I felt understood, heard and valued as he worked to make it right. This is why I will keep coming back to Raise. Thank you so much!!"
"I tried to sell my gift card on this website and the website is extremely confusing had me enter in my information several times and told me that I would get a message when it was listed which I never did. I had my card listed for about 1 week and went to remove/delete it and my account. There is no way to do this on the website you have to call. So I tried to put zero balance on my card and within seconds before I could change it back to the amount I wanted someone bought it without confirmation of this change. It was a $25 dollar card and I got $1.80 from raise.com because they don't make anything work/ clear on the website probably for a reason. I tried calling and they said I cannot get my full amount because the transaction was already completed. The only thing that they could offer is a $5 credit to purchase a gift card.They couldn't apply it to my balance ( bait to try to get me to come back) Why would I come back with this service and I am able to get gift cards elsewhere for free?! These guys are a fake/scam would never use them again nor recommend to anyone."
"I purchased a Hollister online gift card from Raise app. When I try to use it, its giving invalid card. I called Raise customer service. They said it's Hollister issue. When I call Hollister, they are saying it's Raise issue.
I lost $200 worth gift card.
DON'T BUY RAISE APP GIFT CARDS."
"I've purchased multiple gift cards over the past 1-2 years from Raise. Never had any issues even when one of the cards purchased had a zero balance. I emailed customer service and they pushed thru a refund after they verified the balance. I also just recently sold a gift card and it was easy and painless. From posting to selling, the gift card sold in a matter a minutes and I had the money in my PayPal account 2 days later. Very pleased and happy."