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Clmcg81

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Rating 2/10
1/5

Don't sell your gift card

I tried to sell my gift card on this website and the website is extremely confusing had me enter in my information several times and told me that I would get a message when it was listed which I never did. I had my card listed for about 1 week and went to remove/delete it and my account. There is no way to do this on the website you have to call. So I tried to put zero balance on my card and within seconds before I could change it back to the amount I wanted someone bought it without confirmation of this change. It was a $25 dollar card and I got $1.80 from raise.com because they don't make anything work/ clear on the website probably for a reason. I tried calling and they said I cannot get my full amount because the transaction was already completed. The only thing that they could offer is a $5 credit to purchase a gift card.They couldn't apply it to my balance ( bait to try to get me to come back) Why would I come back with this service and I am able to get gift cards elsewhere for free?! These guys are a fake/scam would never use them again nor recommend to anyone.


posted Jan-05-2018

A rep from Raise, JHRaise,has responded

“We'd like to sincerely apologize for the troubles and inconvenience this experience has caused you. We will take this feedback and pass it along so we can clear up any confusion throughout the selling process. At the time your listing goes live, an email gets sent to the email address associated with your Raise account. Unfortunately, instead of changing the balance, the price was changed and the card was sold right away. As a live member to member marketplace, these cards can sell instantly. Once a transaction has been placed, we are unable to cancel an order. We have added Raise Rewards to your account as an extension of your apology. We understand this is a frustrating experience, and a follow-up email has been sent to further explain this process and help answer any additional questions you might have.”


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