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Verified
5/5

2014-03-21

"The professionalism at PLC Center is stellar. I always receive correspondence and emails in a timely manner. The sales staff is very easy to work with. I have re-installed many of the VFD's that PLC has repaired for me and they are working right now as I write this review. This shows the skills that their team possesses, from one end of the process to the other. I will continue to use PLC Center in the future, as I know they will always be able to come up with the parts and service I need. Thanks PLC!!"

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Rep reply posted 2014-04-14
A rep from Radwell, , has responded:

“Hello-
I wanted to send you a quick note to thank you for taking the time to share your feedback. This was very thoughtful and greatly appreciated. Please never hesitate to contact me personally if I can ever help in any way.
Thanks again,
John Radwell
Radwell International, Inc.”


Verified
5/5

2014-03-10

"My experience with your customer service was beyond reproach. It was wonderful to be contacted right away with a suitable replacement model for a part that is no longer available. I received the parts and they fit right into the cabinet. I will not hesitate to order from your company again and will certainly recommend your company to my vendors and peers."

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Rep reply posted 2014-03-12
A rep from Radwell, , has responded:

“Hello-
Thanks for taking the time out of your busy day to share your feedback here. I'm glad the replacement fit and all went well. If ever you have any challenges with us, or I can help in any way, never hesitate to reach out to me personally.
Thanks again for your kindness,
John Radwell
Radwell International, Inc.”


Verified
5/5

2014-03-10

"These guys just did an absolute fantastic job for us during a recent problem we had. We had a machine down that needed a control board repaired, a new board had a 3 week leadtime and we just couldn't wait that long. Radwell was able to diagnose the problem, kept us informed of the repair status the entire time and got us back up and running within a week. Fantastic Customer Service and Fantastic technical expertise, I have them on speed dial. "

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Rep reply posted 2014-03-12
A rep from Radwell, , has responded:

“Hello-
I just wanted to send a quick note to thank you personally for sharing your feedback. I wish we could have been faster than a week, but very glad to hear we came through in the end and that you are up and running. Please never hesitate to reach out to me directly if you ever have any need we are not meeting.
Thanks again for your kindness and for every opportunity,
John Radwell
Radwell International, Inc.”


Verified
5/5

2014-03-05

"Hi all,
over the last 7 years I have been dealing with Radwell Int. and have had Great Success with this company, I can't tell you how many times they have help me get out of a bind. The customer service is excellent, the employees that I have had the pleasure of talking to over the phone have always been helpful and polite. I recently moved to another company and with this move introduced PLC Center to the other employees that order parts and they have been blown out of the water with the service and prices. In just 2 orders we saved over $1000.00 that is a cost saving we pass on to our customers.

Thank You
Patrick Garcia
"

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Rep reply posted 2014-03-12
A rep from Radwell, , has responded:

“Patrick,
Thank you so much for the kindness in sharing this feedback. We greatly appreciate every opportunity, and I am so proud to hear that when you call in you are treated well (and are saving money). We pride ourselves on customer service especially.
Thanks again and please let me know if you have any further trouble..
John Radwell
Radwell International, Inc.”


Verified
5/5

2014-02-26

"Hey, we couldn’t be happier with the past work PLC Center has done for us. Some items we sent in for inspection have been repairable, some have not-that’s how it goes with electronics these days. Luckily we have an amazing Sr. Mntc. Tech and solid Mntc. Team helping us keep things running, and we’re not building cars or airplanes, so our repair needs are likely small compared to other customers you have. No doubt though that they will hear back from us in 2014 for something we need repaired. Their warranty and repair prices can’t be beat.

Much appreciated,
John Reagan
Hot Topic, Inc.

"

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Rep reply posted 2014-03-12
A rep from Radwell, , has responded:

“John-
I just wanted to send a quick note to thank you for your kind words. You are smart to have a great team around you (as I have). We can't do it all ourselves..
Thanks again- and please let me know personally if we ever fall short of expectations or I can help in any way.
Sincerely,
John Radwell
Radwell International, Inc.”


Verified
5/5

2014-01-28

"Great experience all around with PLCCenter.com We ordered a Panelview from them and they tested it before shipping and did not meet their requirements. They took the time to find us another one and expedite it to us. Would gladly do business with them again and recommend them to others."

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Rep reply posted 2014-03-12
A rep from Radwell, , has responded:

“Hello-
I wanted to thank you personally for this feedback. Glad to hear especially after the part failed QA that we were still able to provide a working solution. Please never hesitate to ask for me directly especially if you have any problems with us.
Thanks again,
John Radwell
Radwell International, Inc.”


Verified
5/5

2014-01-23

"I was very pleased ,as usual, with the service and response I received from Radwell. I had a machine that was down and then limping along awaiting the parts and they were able to process my order and rush ship it to me. Items received were in good working order when received and were immediately installed to rectify our problems."

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Rep reply posted 2014-01-24
A rep from Radwell, , has responded:

“Hello Asloan,
Thanks for taking the time to leave this feedback, it is greatly appreciated. We love all feedback and use it to improve. If there is ever anything I can do for you, please let me know.
Thanks again,
John Radwell
VP, Customer Relations
Radwell International, Inc.”


Verified
5/5

2014-01-22

"Quality parts at a competitive price."

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Rep reply posted 2014-01-24
A rep from Radwell, , has responded:

“Hello
I wanted to send you a quick note to thank you for taking the time to share your feedback. This was very thoughtful and very appreciated. Please never hesitate to contact me directly if I can ever help in any way.
Thanks again,
John Radwell”


Verified
4/5

2014-01-16

"John,

I wanted to let you know that my last experience with Radwell was very satisfactory and PLC Center is among my top three considerations any time I need components. I’m sure that I will be contacting your company, in the near future, to acquire more supplies.

Thank you for your time and effort.
"

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Rep reply posted 2014-01-24
A rep from Radwell, , has responded:

““Hello,
Thank you for taking the time out of your busy day to share your feedback with others. If you do ever experience any problems with us, please feel free to contact me directly.
We consider problems great opportunity's to learn and improve.
Sincerely,
John Radwell
Radwell International, Inc.”


Verified
5/5

2014-01-14

"I have used PLC Center about three years ago. Recently we were having some problems with getting certain electrical parts and I looked up their website and starting checking on parts and prices and was amazed at the savings once again. I passed this on to my maintenance clerks and supervisors that work for me and have requested them to always check avalability and price with PLC Center. Bill Richardson has helped us and has done an outstanding job. All the way from quote, to order, to delivery and checked to make sure it all worked out for us. Great customer service. That is why we will be using PLC Center all the time. "

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Rep reply posted 2014-01-24
A rep from Radwell, , has responded:

“Hello,
Thanks for this kind feedback. Bill and our team work very hard to impress and so appreciate hearing we are doing good.
If you ever have any trouble please don't hesitate to ask for me by name.
Thanks again,
John Radwell”


Verified
5/5

2013-12-27

"John,

No I had no issues and everyone there was very helpful and I am happy with the product received.
You will be hearing from me again because of the way I was treated and taken care of and there are several items on your site that I use here in my operation.
Thank you for the follow up and I look forward to doing business with Radwell..

Have a good day and thank you.

Bobby
"

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Rep reply posted 2014-01-24
A rep from Radwell, , has responded:

“Hello Bobby,
I wanted to send you a quick note to thank you for taking the time to share your feedback. This was very thoughtful and greatly appreciated. Please never hesitate to contact me directly if I can ever help in any way.
Thanks again for your thoughtfulness and kindness,
John Radwell
Radwell International, Inc.”


Verified
5/5

2013-12-20

"I WANTED TO LET YOU KNOW I CALLED ON THE 20TH FOR PRICE AND DELVLIVERY AND PATRICK IS THE ONE I ALWAYS TALK TO. HE HAS A SMILE IN HIS VOICE ALL THE TIME AND IS SO VERY HELPFUL. HE ALWAYS FOLLOWS UP WITH AN EMAILED QUOTE AND A CONFIRMATION AFTER OREDER IS PLACES. HE MAKES MY DAYS MUCH EASIER. I HOPE YOU HAVE MORE LIKE HIM. I WROTE A REVIEW BEFORE I WAS GIVEN THIS LINK TO FILL THIS OUT...GOOD PEOPLE SHOULE BE RECONIZED. NOW I WILL WAIT FOR MY CALL FOR MY IPAD..."

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Rep reply posted 2014-01-24
A rep from Radwell, , has responded:

“Hello Brenda-
I greatly appreciate that you shared your experience with others. We (Patrick and all of us) do try to impress 100% of the time. If ever you have any trouble working with us please ask for me by name.
Thanks again for the opportunitys and for your kindness.
PS: I hope you won that IPad-
John Radwell
Radwell International, Inc.”


Verified
5/5

2013-12-19

"Our order for Parker tubing went very well, the customer service we received was amazing, pricing was great and shipping very speedy. It was a delight dealing with Radwell/PLC and I look forward to working with them in the future!"

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Rep reply posted 2014-01-24
A rep from Radwell, , has responded:

“Hello-
I wanted to thank you for the kindness you have shown us in posting this review. We work very hard every day to provide our customers with the very best products and services and greatly appreciate those customers who take the time and effort to share their experience. If ever there is anything myself or Radwell/PLC can do for you please never hesitate to ask for me by name.
Thanks again,
John Radwell
Radwell International, Inc.”


Verified
5/5

2013-12-18

"I was very pleased with my experience in dealing with PLCCenter.com. I will definitely be using them again in the future."

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Rep reply posted 2014-01-24
A rep from Radwell, , has responded:

“Hello-
I just wanted to send you a quick note to thank you. PLCcenter.com, represents the largest stock of New and Surplus Automation equipment on the planet and the website along with the team behind it is continuously improving and growing every day. Thanks for checking us out and for your kindness.
Please let me know if you ever have any trouble and thanks again,
John Radwell
Radwell International, Inc.”


Verified
5/5

2013-12-10

"The item that we ordered was easy to find on the website. The order was delivered quickly and we are fully satisfied with the service of Radwell International Inc and pleased with the item purchased.
:)
"

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Rep reply posted 2013-12-11
A rep from Radwell, , has responded:

“Hello-
I just wanted to send a quick thank you for sharing this feedback. This is greatly appreciated as is your business.
Please let me or our management know if there is ever anything you feel we can improve on.
Thanks again,
John Radwell”