"Good products and easy site to use"
"I am fine paying the $6 for a rubber gasket, but the shipping charges costing over 3X the price of the gasket is a bit much and it is FedEx Ground at that. "
"YOU SHOULDNT SAY FREE SHIPPING AND THEN NOT ACCEPT THE ORDER UNLESS A SHIPPING COST IS INCURRED."
“We apologize for the confusion regarding the free shipping offer. Our team is investigating the issue to ensure it doesn't happen again. Your feedback helps us improve, and we appreciate your understanding.”
"THIS IS THE FIRET CONTROL BOARD THAT I HAVE BOUGHT IN THE PAST MONTH. IT BURNED UP . AFTER INSTALLING IT IN THE LIBERTY HOUSING I FLUSHED THE TOILET TWO OR THREE TIMES AND IT DID NOT FLUSH. GOING TO THE OTHER SIDE FO THE WALL I NOTICED THAT I LEFT THE BALL VALVE IN THE CLOSED POSITION. THE WATER ENTERED THE CONTROL BOX HOUSING AND THE PRINTED CIRCUIT BOARD GOT WET AND IT BURNED UP. IT SEEMED TO WORK OK. IT WAS MY FAULT.
I ORDERED ANOTHER ONE TODAY."
"Good transaction. Quick shipment, no problems placing order. Fair price, had availability of product wanted. Would purchase from vendor again."
"Your huge product inventory helped to get our well working again quickly! Thanks for getting our order shipped the same day. "
"Item was promptly delivered in excellent condition and the representative was courteous and very helpful."
"Ordered a Liberty sewage pump for home use on 6/16/3023. Delivered the next day. Order process seamless from start to finish. The pump was packed so well, it would be difficult to damage if I tried. 100% perfect experience!"
"Hard to locate this particular product on internet search"
“Thank you for your positive review! If you ever require assistance or have questions about an order in the future, give our staff of experts a call at 800-429-0800.”
"Fast response with exactly what i needed."
"you where hard to find, grundfos pumps are getting hard to come by."
“Thank you for your positive review! If you ever require assistance or have questions about an order in the future, give our staff of experts a call at 800-429-0800.”
"The correct pump arrived as scheduled. Pump Products had the best price and the site was easy to navigate. I am very pleased. "
"A plumber installed my new pump. It worked briefly but shortly after started rapid cycling as soon as lines were filled. Plumber can't figure out why except brand new pump switch is bad"
“Thank you for bringing this matter to our attention, and we apologize for the inconvenience you have experienced with your new pump. To address this matter efficiently and provide you with the necessary support, we kindly request that you contact our warranty department directly. They have the expertise to assist you in diagnosing the issue and finding a suitable solution. Our warranty department can be reached at 800-429-0800. Please provide them with the relevant information, including your purchase details and the issues you are experiencing. They will be happy to guide you through the next steps.”
"best price I have found and act quickly on shipping "
"Product in stock at a fair price"
"Product was exactly the replacement as described on the website. Excellent!"
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Thank you for your positive review! We understand your concern about the shipping charges. We strive to provide the best value overall and will review our shipping options to improve this aspect. Thank you for bringing this to our attention.”