"I have owned the Pro-Line 113.30(Equivalent now 120.30) for 4 years and it is a solid product. I haven't had any issues with the product. One concern I had when I purchased the product was the power of the vent hood. Occasionally, we cook Tikka Masala in our home and the smell is pretty strong. The vent hood is rated at 900 CFM which takes that smell right out of our kitchen. All the neighbors can smell what we are cooking outside its so powerful. Its a great and solid product which I would recommend."
"A contractor installed our Proline Hood Vent. As the lights started to go bad I felt I could replace them. Proline videos help me with the process of extracting the lights. This morning I called the company. Brenden Whitney was very helpful in guiding me through the ticket process. By late afternoon the order was completed and the replacement lights on their way. My experience with Proline was excellent from the first phone call through the last email. Job well done Proline.
Dan Funk"
"I have had my ProLine range hood for many years. They have supplied replacement parts and are currently sourcing a replacement driver for my LED lamps, I expect the same great service they have supplied in the past."
"In 2013 we remodeled our kitchen. We looked at several brands of hoods for our appliance upgrades. Finding a quality hood with great ventilation efficiency seemed to be relegated to very expensive commercial kitchen providers and those options where much to large for our kitchen. We found ProLine by accident in a Google search and are glad we found them. Their hood is a clean and appealing design with all the power we could hope for.
Recently, one of the control boards failed. Nothing unusual for circuit boards especially considering many computer boards fail after 3 to 4 years of constant use. ProLine’s staff was easy to reach and worked quickly to resolve fixing the issue with minimal fuss and muss.
Having dealt with other appliance manufactures in the past, ProLine set’s a standard for quality and service that is hard to beat."
"Good customer service, Got the problem take care very quick very happy with the service they have monkey"
"We bought our hood 4 years ago and use it daily. Recently the lights went out on it and I emailed customer service. They found the problem right away and emailed me within 12 hours of any questions I had. "
"I got a 600cfm hood and it’s been working great (the option to vent top or rear is really nice). Lights went out as other users said but proline customer service was good and is sending new ones. "
"We've had our ProLine Hood for over three years now and it continues to work and look great. Looks and functions like hoods costing 3x as much. Wonderful customer service, too."
"Brenden was fantastic and able to point me in the right direction for solving the case of the flickering LED lights. He answered the call right away, sent me a support ticket, and provided the next steps that I needed after a few hours of searching on Amazon.
Happy to have this issue solved right away!
-Jenny"
"Very quick and responsive team to get a replacement part for my outdoor range hood."
"Quick to respond and super friendly issue is being resolved effective and appropriately. Highly recommend "
"Owned this product since 2016. Had two issues that have been dealt with very promptly and sufficiently. I would highly recommend this company their courteous and provide good service. "
"Having issues with the Led light and control panel. Brenden from customer service was helpful. Our experience was painless. he was able to walk us through the process. MikeA70"
"The lights on our hood went out. After trying to find replacement parts on Google, I called ProLine. An actual employee answered the phone, and within 2 minutes let me know that they had the replacement parts, that there was likely an additional issue I hadn't known about, and that they would send me everything we needed quickly! We bought the range hood over 4 years ago. I was so happy that they could still look up my order and had everything we needed. Excellent customer service!"
"I bought an island range hood in 2012. Myself and my wife were able to install it ourselves, we had one question and it was immediately answered.
On to 2020, the control panel became loose. I was able to get it out without a whole lot of trouble. It had a small crack in one end, so I found the original email (I had forgotten from where I had bought it). Found the phone number, phone answered immediately by a very knowledgable "human". Email was sent to me I described the problem and sent some photos. Twenty-four hours later they are sending me the part!"