"On 4/3/204 I purchased an open box guitar case. I received my order promptly on 4/7/2024. I open the box to find the face of the case is damaged. I contacted seller with my concerns and I learned that
open box it means it will or could have damage. Seller offered a small discount which I politely refused. They asked me to request ram so I did. This process is nothing like buying. Buying is super simple add to cart and pay. Simple and straight forward. All of the emailing back and forth summiting request waiting for approval getting shipping label and accepting a small financial loss all takes such a long time. So finally they received the case. I let them know that I am aware the case back in their possession and want to know what is the next step. And it is wait even longer. They claim I may get my partial refund by 5/7/2024……..
"
"I ordered 4 new Chauvet lights and were told they would be factory sealed only to be sent two open box lights that were damaged and now won't respond to requests to make this order right. I have been a customer many years now, but this experience has me looking for a new supplier. "
"Hello, I previously purchased a st212 cabinet and then saw it for cheaper and you guys did not honor that price. Happy with cabinet just disappointed I could have saved $130 elsewhere. "
"To start out, their lists on "B Stock" are very deceptive. They don't tell you that there is no factory warranty until after
you purchase the item. Then you have to send it back and it takes 3-4 WEEKS to get reimbursed. That is not including
not getting your emails answered in less than 2-3 DAYS! I finally got my refund on the B Stock and bought a new Fantom with full warranty, but it arrived with no power supply. I called them and was told they would send me one 2nd day from the factory. That was a month ago and still nothing. Now they want to give me credit towards buying one that would cost me more than the credit. Patronizing liars! They don't give a crap about you, pretentious!"
"Purchased a used guitar combo amp from them, they shipped it with the power tube rolling around in the base without any protection permanently damaging it. This was an 1100 dollar purchase. When I reached out about solutions the only thing they offered was for me to ship it back to them and wait for a refund. I've read a lot of reddit posts that the whole return process with them was hell so I opted not to. I purchased another power tube for 66$ and now the amp works great. No thanks to them. "
"Ordered gold tone bow tie arch top but received ob 250 arch top. Apparently was resellers error in not correcting their intake log per gold tone and reseller never opening the case to see a different banjo name written in big sharpie letters. So that is a little disappointing in not getting what ya ordered. But they gave some percentage off additionally due to the error. So can’t complain much. "
"I tried to locate warranty information on the "Open Box" products I was ordering but couldn't find any mention of it. I looked through the site and did searches for key words but just wasn't seeing anything. I had already bought the competition out of stock and still needed a BUNCH of the same items so eventually I just placed the order(s) due to a time/budget crunch, but kept trying to get answers for several days before the items shipped.
I emailed, called, messaged via the site ... finally heard back days later, AFTER the order(s) shipped -- but the reply didn't answer my question. After several emails back and forth they finally directed me to a place on the site that just said to contact the manufacturer for warranty information. BUT, my concern was that I was buying OPEN BOX items -- I needed PRO AUDIO STAR's commitment to the condition of the items they were reselling ... their competitors had provided the warranty information on the items page and even offered their own 'coverage/guarantee' over and above the manufacturer ... so I was really disappointed, not only in the lack of detail available on the website but the lack of response by customer support.
When I did finally speak to someone and explained that I was worried about the coverage, they said I could send the items back for a refund but would have to pay for shipping myself.
I asked for a manager ... they said someone would call, but no one ever did.
Days later I got a call from FedEx to say the shipping address they had wasn't coming up as valid -- my multiple orders all had different variations of my billing+shipping address ... multiple boxes now need to be trapped and rerouted, so will likely miss my event date. "
"You need performance your sell service "
"Website is slow and almost impossible to navigate."
"Title says most of it. I reached out to customer service and they clarified if I was inside the US, which I am. Then there was no follow up and I'm still blocked from the website when using my home Wi-Fi. Weird."
"Ordered the Gretsch case said box was open come to find out case was damaged and the only one to give me $20 which was an insult will never do business with you guys again"
"Order cancelled, but they still took my funds. Sent various emails and no word on my money being returned. Absolutely classless. "
"how can you survey, when i havent received my order? and you system shows NO TRACKING INFO..................."
"Excellent service great price fast shipping!!"
"I never received what I bought!"