"I never received what I bought!"

"After my purchase I was unable to check on the status of my order and was sent no shipping information. I have no idea where the product is. "

"Haven't received item yet but it was automatically sent "signature required" so FedEx will not leave package since I am at work during their delivery time."

"The wrong item came. I called immediately. It is ridiculous the various fees I'd charged to return it. And I still have not even heard back from PROStar. One star is actually quite generous. "

"Took my money a while ago. Still not shipped."

"Online experience was fine, no glitches or hiccups.

Now… anxiously waiting for Guitar!"

"I found a open box item that I wanted to purchase so I called to inquire about this item. Sales rep was courteous and helpful so I ordered online. Checkout was smooth but 2 days later I received an email that I was receiving a refund on my purchase. No explanation, so I called and was told the item was not available and no ETA for new stock to arrive. "

"The product ordered performed perfectly, but shipping and tracking the package weren’t optimal."

"I got charged for 2 drum sets and finally got all my money back. When I checked my bank account again it was pending and I just wanna get my **** back and be done."

"Guitar arrived very quickly and in perfect shape EXCEPT that the electronic tuner wouldn't power on. Replacing the battery and verifying connections inside guitar did not solve the issue.
Customer service was excellent and sent a return label and the guitar is already on it's way back to you. "

"Delivery has been delayed"

"Extremely poor... avoid and shop on ebay with a buyer protection plan. "

"Order # 300202502
I purchased an AX-48 Pro keyboard stand "open box" a week or so ago.
"Open Box" to me means that - the item is not new and perhaps has been on a display floor for demonstration pujrposes.
The AX-48 I received is clearly damaged. The two side legs flop and will not lock in place.
The whole stand tilts about 10 degrees to the left - so this unit has been severely neglected,
It also tilts back took much.
There was no statement on your web site that mentioned any damage whatsoever.
I would consider this to be a deceptive practice.
The damage would be clearly apparent to anyone."

"Love the deals @ ProAudioStar. Bought an "open box" item that is pristine for so much less.
Only snafu on this last purchase was getting an error code at the end of the order that necessitated starting over. Unfortunately both orders went through. Minor tech glitch. No harm, no foul. Order processing was so fast we couldn't get the 2nd item cancelled until after it shipped. Customer Service Rep handled the "return" and stopped the 2nd item half way.
The quick processing and cooperative manner in which it was resolved are both testaments to ProAudioStar's quality products and service."

"My guitar showed a delivery date, then when the day came there’s no more tracking info and no guitar! Now I’m stuck without a guitar I was Planning on playing this weekend "