"They sent me the wrong item, told me they could not send the correct one till I sent the wrong one back. Once I returned the item, they refunded me instead of sending me my item, then told me that this was a mistake, and I had to re-order and pay the postage again. I tried to do this, yet the item was fully sold out and back up at full price rather than the sale price. Very bad customer service, stay clear. They even have a return box for being sent the wrong item, so it must happen often!"
"the customer service is horrible!!!!!!!!!!!!!!!!! I have ordered a few items from here 1 month ago and accidentally shipped it to the wrong a dress . I emailed them right away and it said someone will get back to you in 24-48 hours and they responded a day later saying “ there is nothing we can do “ first of all maybe if you had a damn phone number this would’ve been resolved right away it’s been one month and I have yet to receive my package I’m extremely furious I will NEVERRRRRRR!!!!!!!!!!!!!! Order from this website EVERRR again nor will my friends and family members this is absolutely unacceptable. "
"This site has gone done hill with the quality of material that is so thin and see through i cant wear it"
"I’m very sad because I ordered a package one day, and then again two days later. I got my first package fairly quickly, but then I never received my second package even though it was ordered two days after. I’m sad because I wanted the second package more than the first. The customer service was great, but hate how I had to wait until a certain day to get my refund back. Guess they have to have great customer service because they are constantly losing packages :( "
"I had something that just wasn't sewn in the right place and in only a few hours had it completely sorted with wonderful and very helpful customer service. Thanks Brooklyn, Sean and Hakim for your help. "
"I ordered a lot of items that were on sale 50% off and after not receiving it on the day it was going to arrive I have contacted customer service through WhatsApp. First off I live in California and work nights and it was surprising to find out that they have ppl available to help 24/7! My customer service rap was Jummara and she explained what happened and offered full refund. The whole convo took less then 5mins and it was extremely friendly. Am I sad that package was lost? Yes and that’s why I took off a star from 5 star rating but I am relieved to know that it was such an easy fix. Thank you!"
"Nish was great and sorted my refund just in time thank you! "
"I Facebook messaged PLT to find out where my order was and within 10 minutes Hannah had messaged me back, explaining that as I hadn’t placed the order until after 10pm on Friday the delivery would arrive on Sunday. Really happy that I had a clear response from Hannah who had obviously taken the time to actually check my account. "
"I contacted pretty little thing regarding on how to become a brand ambassador and Umar was such a great help, super nice and sweet giving me all the info I needed."
"I unfortunately received a faulty item and part of the return process includes sending a photo of the issue, and luckily for me Umar A. made the process quick and easy! He responded to my message relatively quickly and processed my return the same day. I really appreciate how polite and efficient he was! It made my shopping experience enjoyable despite having an issue with one of my items. "
"Everyone had answered my questions right away,and I was able to resolve the issue.
I’m very pleased with your customer service. Keep up the good work!"
"This is my first time purchasing from pretty little thing. My package showed that it was delivered but i never received it. I contacted customer service and i spoke to Hannah. She was great at assisting me...thank you."
"Seems like this is an ongoing issue. Mine was scheduled to be delivered yesterday, however tracking details have not been updated since the 3/11/19. I have emailed and was asked to wait till the 12th which was the expected delivery date I paid for. At this point I am not interested in the drama, I will be requesting a refund. It **** to have to consider involving banks, BBB, and other regulatory entities, but that might become the only resort for customers"
"I was having trouble making a return and I reached out to customer service and they immediately got back to me and refunded the amount I needed with no hassle or questions! Lucette was great and very helpful in the process! "
"Hannah and Shaheen were super helpful in helping me change my delivery address after I placed my order !! thank you! "