"Fast shipping and the correct replacement bulb for our UV pool system. Hopefully the additional cost of this bulb will translate to a longer bulb life as opposed to the other knockoff brands. Time will tell but as of right now everything is working as advertised."

"From ordering to delivery, the order process went smoothly. The only issue was the portable pool cleaner was not packaged as well as it should have been and the plastic battery case was cracked in a few spots."

"Our experience with them had bumps, but it turned out well.

I was searching for a pool heater, and found them to offer the lowest prices, including worldwide shipping with UPS. ✔
Their system has a separate "global checkout" which is processed by a 3rd party, Zonos, and payment using CC or PayPal.
There were 3 issues:

1. There was a coupon, but no coupon field in the global checkout form.
In a live chat, the rep told me to pay, and they will refund the coupon amount. This came true. ✔

2. There was an option to "Prepay duties and taxes" stating:
"Guaranteed Total Landed Cost! - No additional taxes or duties will be applied to your order."
I selected it, and the additional amount "Duties and taxes" was added to the Order Total.
The invoice and Order Confirmation do not show the D&T part. I mentioned this to the rep who helped me with the coupon. He said "it's all handled".
The UPS Tracking said "A missing commercial invoice is causing a delay." This took 3 days including the weekend.
When UPS delivered the heater, they told us that there was no prepayment for D&T, and so they charged us $126 for D&T + disbursement fee.
So I used the contact form of the PSU website to report this and ask for help.
A case ticket was created, and the rep (another rep) replied:
"The D&T were paid for, as we did contact them yesterday to confirm these charges."
She asked for the receipt we got from the UPS driver. I attached it along with the invoice.
She promptly replied: "We will credit you these charges." This too came true. ✔

3. CS communication was poor sometimes.
Emailing their only address "sales" is ignored. Apparently, they only respond within a ticket created thru the contact form.
Even in live chat, at two times, days apart, in separate subjects, with different reps, the rep joins the chat and asks about the issue, I reply, they say something like "let me see", I wait, and they never speak again.
One time the rep left the chat room without responding to my question.

Perhaps the New Year holiday had an effect. We now consider these issues minor, as the heater came in proper packaging, brand new, and it works well. ✔
Thru this bumpy process which took 18 days, the promised offer was delivered, and we're satisfied.
So overall, this was a good deal, and the company completed the job successfully."

"My purchase experience was great - needed a little assistance and got great service from Stan. Delivery schedule was a little tougher but got that worked out too. I was surprised the filter tank was delivered on a 16-wheel semi truck! Could have fit in a MUCH smaller vehicle to make access to our house easier, but it worked out OK."

"It was a great experience. I received earlier than expected and they called and confirmed the order with there expert advice we have to change the order and they caught my mistake so it saved me lot of time."

"So far so good on the pool pump delivery. It arrived earlier than I expected. Awesome! Thank you!"

"I called last Monday informing your company that the salt cell I purchased in July 2017 was no longer working. I mentioned that I need to get a replacement quickly so I don’t lose to much of the chemical balance. I got the replacement cell in Friday. You rock and you are now my go to company for pool equipment. "

"Awesome People, got my order here faster than requested !!!"

"Ordering by phone or just simply going there to place an order, is so easy and simple."

"Great to deal with , internet ordering easy and product wonderful ! Support help excellent! Cannot ask for more ! We live the Nautilus Dolphin! "

"Took a risk having not used them before. I needed a part by custom molded supply that they didn't have on their website. Customer service was super friendly and fast to act. They had the part added within 24 hours and I got a phone call to finish placing the order. Order was placed and parts arrived from opposite coast within 3 days. Totally satisfied with experience"

"Everything went smooth with ordering and dilivery was quick. "

"I was looking at a pump motor, found it on your add page, square mount, you sent me a round mount, even on the carton the motor came in, is shower a square mount, "

"the cart I ordered was 700 bucks, I thought for the price the quality would have been great. When i got the cart, brackets were bent, bolts and nuts were just loose in the box, I couldn't find one of the nuts and had to go to a hardware store to complete the build. For 700, I expected a quality product with quality shipping materials"

"Great customer service, quick delivery, and follow up to the order was on point. "