"I ordered a quilt and I received it in a timely manner. Once received my husband and I were not crazy about the color of the quilt as it did not fit into our decor. There was nothing wrong with quilt it was beautiful but like I said it didn't fit our decor. The issue I had was their return policy! In reading the return policy that the shipping cost is on me. Well it cost me $40.00 to return the quilt! Buyers please make sure you factor that in when purchasing as if you are not happy with it, it will be an additional expense on you to return! "
"The item was shipped and delivered in a timely manner. It was carefully packed to help ensure against shipping damage. Furthermore, my expectation was exceeded upon seeing the item in person. "
"Website said in stock. Will ship in 24 hours. Ordered in November to have before Christmas. Received Jan. 5. No correspondence about beck order until I inquired. Great item, just wish I could have had my new curtains before Christmas."
"Items sent in a timely fashion. One sham was missing but customer service rectified the problem swiftly. Thanks."
"I'm so impressed... I will definitely use Paul's Home Fashions again!"
"I received my bed set and totally love it and am very happy ! Thank you so much and will order again in the near future!"
"Ordered a beautiful quilt. Said it was in stock and would ship within 24 hours. It wasn't. Took almost 3 weeks from time of ordering til I received it. Placed 2 calls with the promise of an answer by email. Didn't get responses. But the quilt did eventually arrive and it's STUNNING! "
"received product ordered in good time!"
"Ordered some pillows that were on back order. Paul’s Home Fashions kept me informed on their status and promptly mailed them when they came back in stock. The pillows were exactly as advertised and have worked out great."
"First time ordering and was an easy process and when I had a question about my order they were very responsive and helpful."
"Excellent experience. First time ordering from this retailer. My items arrived on time in great condition and I’m quite happy with my purchase and the service rendered by this company."
"Well Paul's did their job, but UPS Did Not!! After claiming with tracking and Driver Signature that my package was delivered at the designated delivery time at my door step....I was called almost a month later by PetsSmart Veternarian office that there was a delivery box for me with my Name and # on it ! 2 Miles away from my house sat my bed set from Paul's...Needless to say, I dropped my dispute and had my credit card re-pay Paul's for a very nice bed set. Only complaint I have is the shams are too big for Standard Pillows which they are sized for, but I just stuffed em with extra to fill em up more. "
"I had to wait a bit longer than I had hoped for for my beautiful comforter to arrive. But so worth the wait.
During the processing and shipping delays I communicated with Laura at customer service several times and she was great at getting back to me. She made the entire process much more pleasant. I would definitely order from Paul's Home Fashions again. "
"Receive my order fast and exactly what I wanted!"
"They came and they're very nice. We haven't hung them yet, but I'm sure the decor in our dining room will be greatly improved, after paper shades. It's about time!!"