"I was on a bike tour this weekend away form home and I had a breakdown and needed parts. I called up Partzilla and they helped me get the right parts and sent them overnight to me. Due to there great service I am back up and running better than before! I really appreciated the great help and anyone who has a bike and breaks down away from home can depend on partzilla! "
"I've placed several orders over the years, I have always had great customer service,good prices and fast shipping"
"Just needed a fuel line and there it was"
"it was good easy to find things"
"I needed some OEM Honda parts for my 2001 ST1100. You had them in stock and they arrived in perfect condition. Thank you very much for your service.....I'll be back!
Alan"
"Everything I could need in stock here"
"So easy to find and pay what I need."
"Very helpful and knowledgeable people here."
"very slow shipping in all my recent orders!!"
"Easy parts lookup, nice to see if things are in stock."
"Paid for expedited shipping with Sunday and Memorial Day my 2nd day air took 7 days lm not happy!!"
"Website said part was in stock. it wasn't. I paid for rush shipping and they sent the first part rush shipping and the actual part i needed was shipped the slowest possible route with no tracking information. its been 2 weeks and i have yet to see my part i ordered with 3 day rushed shipping. Phone support said the website said i was getting a partial shipment,. I want a refund for the time i wasted buying parts listed as in stock that were not. The fact you have a partial shipping option to rush the parts that are actually in stock and then you slow roll the parts that you said were in stock that actually were not in stock is ridiculous. "
“We apologize for any inconvenience. We have issued a partial refund for your shipping. Please allow 3-5 business days for the refund to be processed back to the original method of payment. After reviewing your second tracking number, it does appear that the second shipment has been lost in transit. Please reach out to our customer service team for a refund or replacement. We look forward to hearing from you. ”
"received oil soaked box with leaking jug of oil in an added plastic bag and box in a plastic bag from shipper."
“We apologize for any inconvenience. Please reach out to our customer service team via phone for a refund or a replacement. We look forward to hearing from you. ”
"Tried calling to set up a commercial account after not being able to set one up online. Heard someone answer phone and communication dropped off. Ended up ordering part anyway (needed it). Maybe I'll try again next week, super busy."
"Easy to use website, good prices"
"The site it's easy to use and very user friendly, I just wish they had cheaper shipping options."
A rep from Partzilla.com, BrittanyBraswell, has responded:
“I'm sorry to hear about the delay in receiving your order. Please be advised carriers do not deliver on holidays. As a result, your package is out for delivery today. We do apologize for any inconvenience this may have caused. ”