"I was on a bike tour this weekend away form home and I had a breakdown and needed parts. I called up Partzilla and they helped me get the right parts and sent them overnight to me. Due to there great service I am back up and running better than before! I really appreciated the great help and anyone who has a bike and breaks down away from home can depend on partzilla! "
"Too expensive for what it is ..."
"I just ordered parts it wasn’t that resl"
"The experience is good enough if you know what you are already looking for. I wish they had a better way of finding golf cart parts as they do for other types of vehicles. But great prices."
"I ordered a rear taillight assembly for a 2005 c90 and was sent the wrong light. They will not exchange at all, will only return and then of course you have to wait a week for your money to be refunded. And they make you pay for return shipping! Ridiculous. "
"se pudo conseguir las refacciones que ocupaba"
"Include the pice of shipping in your small parts, price shipping in a larger package, flat rate box?"
“We know how frustrating it can be to pay high shipping cost and we sincerely apologize for the inconvenience. Please know that our shipping is based on a flat rate due to what the carriers charge us to ship. Our team is searching daily to find better cost efficient shipping. We thank you for your business and hope that you give us another chance.”
"Haven’t received anything yet nor does the shipper have any information on when it will arrive.."
“We do apologize for any carrier delays at this time. Please be advised with standard shipping, packages are typically shipped UPS Mail Innovations. UPS will pick the package up our location and once it's closer to the destination, the package will be handed off to USPS and can take 7-10 business days to be delivered. In the future, you may choose expedited shipping, as these packages are delivered via UPS only and delivered within 2-3 working business days.”
"Organized and easy to use web site."
"Always a pleasure doing buissness with you ! "
"I ordered over a week off with three day shipping and still haven’t got it"
“We do apologize for any inconvenience this may have caused you. Please reach out to our customer service team and we will be glad to assist you with a replacement or refund. We hope to hear from you soon.”
"Always the right part every time, shipping isn't too bad either. Thanks guys!"
"I ordered the item I needed, paid for expited shipping on may 6, I still have not received the part"
“Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.”
"Got the UPS tracking number, but it still hasn't left the warehouse after five days."
“Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.”
"The part was shipped on 5/6 and has not arrived yet on 5/12. Unable to get any details about the delivery status "
“Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.”
"Shopped around for same part & it's been 7 days and part has still not shipped and other site has no update or tracking info. It's 2024, get with the program. Partzilla has yet to fail me. "
A rep from Partzilla.com, BrittanyBraswell, has responded:
“We appreciate your feedback. At this time we do not have an exchange program set up. Returns are for refund only and we can only refund once we receive the item back from you. If you are in need of assistance on locating the correct part for your unit please reach out to our tech support team via email, chat, or phone call. We look forward to assisting you!”