"3M DL951 Laminating film cartridge
Fast shipping, reasonable price and the cartridge fits perfect.I could not find this any where else."
"The product as is advertised. A little slow in sending it but overall, a good enough shopping experience."
"I Placed an order for a power inverter on May 13, 2008. I paid for 2nd day air. It arrived 20 hours later. Best price on Google search and awesome service. I Couldn't be happier with this seller."
"Ordered a bluetooth headset from them via Amazon on 4/16. Estimated ship date 4/17 - 4/19 and arrival date of 4/22 per Amazon's tracking page. It arrived today (4/17) literally 24 hours after placing order. Price was good, product exactly what I ordered, speed outstanding. I couldn't be happier."
"Despite PC Universe's low score here, my experience was exceptional! They shipped it to me AS FAST as a Newegg order I had placed at the same time (almost the next day for UPS ground shipping, wow!). Super low prices for the simple long power cables I ordered. No one else could touch the prices they had on these. Great to help me situation my three PC monitors on a monitor arm without stretching power cables. Nice job, PC Universe, on a super-smooth transaction."
"Very happy with service. My order arrived promptly. Products were as advertised. "
"Their site said they had 2 items in stock. We ordered both. After a week of not receiving any shipping info, I contacted merchant. Was told that only 1 item was in stock with no ETA for when the other 1 would come in. I told merchant to please CANCEL my order. I was told it was done. I even asked for a cancellation number, but was told there was none but not to worry because it was cancelled. A week later the product shipped! When I called merchant, I was told there was no record of a cancelled order! They told us to refuse the delivery and let them know when we did. However, their box came without any clue that it was from PCUniverse so the UPS guy had to leave the box so we could open it to find out. When UPS came back, we gave him the box back to refuse delivery. I informed merchant, as they requested, that box was on its way back. Now they claim they never received the box back and refuse to credit my Mastercard. What a headache -- and ALL THEIR FAULT. Don't use these people. It's too frustrating.
"
"I was not contacted at all for 5 days; then, my order was canceled with no reason other than "unable to ship". Apparently they have no way to keep track of Google Checkout orders. After I initially posted this review, they tried to email me personally and buy me off with a discounted version of the same item that just happened to be in their eBay store. Lame. UPDATE: turns out it was a completely different item. They don't know the difference between a router and an AP and don't mind wasting your time."
"Placed the order through Amazon and was informed that PC Universe will contact me about the order. However, PC Universe did not contact me in any way. I called them and was told that my order was cancelled because they didn't have that item in stock. Then I came to this website to check the reputatio of PC Universe. Now I'm not surprised at all."
"This company went above and beyond my expectations. They went out of their way, and came through for me by my deadline, which I am eternally grateful for. I highly recommend this company to anyone and everyone who needs to make an online computer related purchase. Excellent service, will definitely buy from in the future for all of my PC needs. Thank you SO MUCH PCUniverse!"
"I placed an order with them through Amazon. The sale price was very good. I received absolutely nothing in my e-mail aside from two automated Amazon mails. The first was to confirm my order and the next was to tell me my order had been canceled over a week later. There was absolutely no explanation as to why this happened or contact from the seller in any way. If the order had to be canceled, that is fine, but I expect it to be done within a day or two and I expect to see an explanation and apology for the inconvenience.
If you take your purchases seriously, avoid this merchant, because they do not."
"The shipment never arrives, some problem with the courier company, but Ms. Oneida Rodriguez, answered my claim and send the product again, i'm very satisfied with the customer service. I recommend them 100%"
"sent French version of acrobat upgrade - no refund of shipping "
"This has been a bad-story-turn-good for me, so I'm editing my review with an update here.
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Episode 1: bad story
PCUniverse took my order and then silently canceled it without notifying me. They claimed "it was out of stock when you ordered", but I have proof that they had plenty inventory.
I ordered two webcams from PCUniverse through Amazon.com (PCUniverse is a Featured Merchant on Amazon.com). At the same time, I browsed the inventory directly on PCUniverse.com, where it showed In Stock with 496 pieces. So they definitely have enough to fill my order of 2. The order was estimated to ship in two days. Four days after ordering, as I did not get any email about shipping, I called PCUniverse 800-number. The representative took my order number, checked it up, then told me my order had already been canceled because it was out of stock at the time of order. I immediately pointed out that it was showing 496 pieces when I ordered (I have a print-out), and even at this moment of our conversation, PCUniverse.com still is showing In Stock with 488 pieces. He stuck with his saying "it was out of stock when you ordered" and offered no other solution. While the price when I ordered was $36.xx, they pumped up the price to $46.xx already. I certainly won't buy from them at this price.
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Episode 2: good story
Very disappointed by PC Universe, I filled in a review here as "very unsatisfied" - see above. I also filed a complaint on Amazon.com using the fill-in form in "Help" section. Didn't expect too much after that.
Then, Ms. Onieda Rodriguez from PC Universe emailed me, apologized for this matter and offered to credit me with the price difference if I put it a new order through Amazon. So I took her words, put in a new order where the price is $46.xx. PC Universe shipped it out the next day, and Ms. Onieda Rodriguez immediately put the price difference ($46.xx - $36.xx) as a credit back to my credit card. I received the shipment two days later.
The email communication with Ms. Onieda Rodriguez has been pleasant. She's very polite and willing to help me. Because of her, now I have more respect for PC Universe.
"
"Item was in stock when order placed. Paid $23 for overnight shipping. Next day's phone call revealed the order was never received and that the item was actually out of stock now. Problem with Google Checkout - not fully compatible with their system. Full amount was nonetheless charged to my card. Customer service said it was my fault."