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Verified
5/5

2008-09-24

"PCTORQUE gave me amazing service and quality; I had a bad experience 3 years ago with a Sager laptop I had purchased. But I decided to give it one more try since they are the most powerful gaming laptops you can find and I am glad I did. I got one heck of a machine for the money I spent. I also received excellent service when inquiring about when my machine would be shipped and it got to me a day early. Only down side is one dead pixel but it wasn’t worth it to me to spend 200$ for the guarantee. I will definitely be going back to PCTORQUE in the future.

Nic.W
AKA Core2Gamer
"

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Verified
5/5

2008-09-24

"I purchased a Sager2096 notebook from pctorque.com and I am glad that I did. They were out of the basic screen, so instead of making pay for the upgraded version, it was given to me for free. My order was processed quickly and the laptop was shipped out promptly. I had an issue with one credit card maxing and another getting denied. They were patient and courteous, waiting for me to get my finances situated. They did not charge me or delay the processing of my notebook because of it.
I would not hesitate to shop with pctorque.com again, and I will be recommending them to all my friends in the market for notebooks.
"

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Verified
5/5

2008-09-23

"PC Torque did a great job of keeping me posted on every extra purchase that needed to be made. Also, I was glad to know that they work with you to decide the best shipping options as well."

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Verified
5/5

2008-09-16

"PC Torque is great place to get your laptop, service is great! Jason is a stand up guy and will take care of you if you have any problems.
Overall great place.
"

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Verified
5/5

2008-04-02

"PC Torque has worked with me through all of my issues and has been very responsive and helpful. Throughout the life of my computer I have run into issues that were solved quickly. Any questions I had were answered to the best ability. My experience with PC Torque has thus far been very good."

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Verified
5/5

2007-09-27

"PCTORQUE WAS GREAT IN HELPING ME ORDER MY NOTEBOOK. ANSWERED ALL MY QUESTIONS RIGHT AWAY AND SHIPPING WAS FAST AND PACKAGED WELL. I WILL DEFFINETLY SHOP WITH PCTORQUE IN THE FUTURE AND I WOULD HIGHLY RECOMMEND THEM."

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Verified
5/5

2007-09-27

"Shopping cart was easy to use. Sales person was extreamly friendly and knowledable about their laptops.

The laptop I purchased is an awesome and fast laptop. I had a sony vaio, but I changed my laptop to a PC Torque and I am extreamly happy. The speed is more than doubled, the battery life is amazing, the laptop is light and it looks awesome.

Definately going to purchase again.
"

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Verified
5/5

2007-09-14

"Customer service great. They were very proactive and understanding. Cool idea to have many types of payment methods. The delivery of my Sager 5791 was within the allocated time-frame. Co-workers today, all saw my new laptop.
"

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Verified
5/5

2007-08-25

"Purchasing a Sager NP2090 as my first laptop is one of my greatest investment and enjoyment. But choosing PC torgue is one of my most satisfied oneline shopping experience due to their professional and fast service to e-mail or phone questioning before purcahsing!!! I've had experience with some resllers that they took few days to reply my e-mail or didn't reply at all. It's whole different story for PC torgue as they always take 1 business day to answer all my e-mails before I making my purchase from them. And I've bombarded them with my endless phone questions regarding custom duty and taxes but their attitude and reaction have all been pro and nice. The transaction went extremely smooth though there has been some incident about shipping but PC torgue staff took care of the problem in shortest time and therefore their helpful and professional service have striked me very hard not to recommend this notebook reseller to everyone."

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Verified
1/5

2007-07-25

"The purchasing of the Sager 3790 went well. I had bought a 3 year warranty as well. It is soon to expire in 4 months, and my notebook has been giving me blue screen errors. I contacted PC Torque, and they told me that the company that they had doing the warranties went bankrupt, due to the large numbers of Sager notebooks coming back to them. When I asked the customer service representative at PC Torque what to do, they said that they could not do anything for me and that the warranty was void. What this means is that PC Torque takes no responsiblility for honoring the 3 year warranty, I have no recourse but to send it back to Sager directly, who will give me 10% off of my repairwork. It is a shame that a company cannot back the products that they sell, so beware of buying anything that you expect to get a warranty with from PC Torque."

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Verified
5/5

2007-02-09

"I am very happy with my recent purchase from PCTorque. This is a great place to get custom, powerful notebooks. Not only can you customize your order online, but PCT will call you to confirm your order, and if you have any additional requests or want to talk to them for any reason, this is when you can do it. If you want to get a really special notebook, and want the customer service to match, go with PCTorque. I am very happy with my two Sagers ordered from PCTorque!"

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Verified
5/5

2006-04-10

"For me PCTorque was the best notebook purchasing experience online. I ordered my notebook on a Tuesday night late (2am or so). I then the following morning got a call from them confirming my order. I opted for the next day delivery with UPS and had my system that Friday! Just amazing Ordered on Tuesday and received it on Friday. And I received the notebook in perfect condition. I love it and have been using it tons ever since. I am really considering purchasing another from them, and would highly reccomend them for your next computer purchase!"

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Verified
5/5

2005-11-05

"Very fast, item perfect. Will order my next laptop from them."

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
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Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Customer service being easy to reach
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Verified
5/5

2005-07-10

"I have a good experience purchasing a Sager 4381, these guys told me everything clear. The service is fast, secure and easy. I live in Mexico and came in the deadline. I recommend this store for notebooks. The computer is awesome as others said. I have only a comment: They said I will receive tracking numbers by email. That never happen, elsewhere, I guess that is not a problem really. Very satisfied. "

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Verified
5/5

2005-06-17

"This was my second purchase through PC Torque in just over 2 years and although I believe that the ownership has changed hands between the two purchases, the personal attention has not. I needed a replacement computer quickly and was travelling. PC Torque was able to sort out all of the issues with international wire transfers, rushing the machine through build and then couriering it to my door in Singapore. The whole process took less than nine working days!

I was very happy with the service and would definitely recommend both PC Torque and Sager Notebooks.

In relation to the Sager notebooks, they are fantastic performance machines, I’ve purchased three and all three have been delivered working and without dead pixels (without extra dead-pixel insurance). The two original 9860s from 2004 are both now dead although one was dropped. The other probably requires a new motherboard and therefore is probably fixable. They both worked extremely hard for their lifetime, with one being transported nearly daily for the two years. Not too bad for performance notebooks in my opinion.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site