"Great customer support, and speedy delivery"
"Great product - excellent value. Great experience, even and especially when I had issues with my credit card. I highly recommend them!"
"Wow! These guys are amazing! My Sager 2096 arrived a day earlier than expected and was everything I was hoping it would be! PCTorque is serious about customer service and this laptop is FAST! Buy from them you won't be disappointed!"
"The 5797-
I've had my 5797 for about a week now and so far I have been quite impressed. For being such a beast of a machine it does a very good job of maintaining a reasonable temperature. Sometimes it gets a little on the warm side right around where my right palm rests, but nothing uncomfortable. I had mine installed with 64 bit Vista (my first vista experience, i have xp on my desktop) to get the full use of ram and also move towards a 64 bit OS. I'm pleased to say that it everything has ran beautifully on it so far. No BSOD's yet and Crysis, WoW, and HL2 run just fine on it with no driver issues or anything. All of the goofy little gadgets such as the webcam and fingerprint scanner seem to work just fine. The resolution and refresh rate of the built in webcam aren't too spiffy, but I could really care less about that anyway. Overall I must say I am quite pleased with the laptop.
Only a couple little complaints-
1) When I first booted up the laptop, it complained about some crash it had and wanted to boot up in safemode. I crossed my fingers and booted it up normally and everything was fine. This is really Sager's fault and not PCTorque's, but I thought I'd mention it.
2) The plastic used to enclose the screen seems a bit.. cheap to be honest. It seems to smudge and dirty easily so if you're OCD about having a beautiful computer, this might annoy you.
PCTorque-
I made my order over the weekend and it seems they were out of the office at the time. So of course my temporary limit increase on my card reset before the transaction went through and caused some problems. I sent an email about this, but didn't receive any reply. A few days later I got a hold of Ben on the telephone and we got the situation resolved, but I thought it was strange how my email seemed to have been ignored.
I spent the next few days obsessively calling back to check to see when it would ship. I guess that PCTorque doesn't find out until the day after the shipment goes out from Sager, that it shipped. Having one day shipping and wanting to be home to receive the shipment, obviously this made things somewhat interesting. After a few days Ben got through to Sager and found out when my machine was suppose to ship out and passed that information on to me (I guess Sager was missing a part or something).
That basically summarizes my experience with PCTorque's customer service. Initially I was somewhat unimpressed as my email concerning my daily limit seemed to go ignored. Ever since that though, every email I have sent them has been answered. Also, it's very nice to be able to call and actually speak to someone that is fluent in English on the phone. They also were always polite.
I'm a bit weary to post this review this early, but I suppose if something goes south I can always get back on here and let you all know:^) . Anyway, as of right now I would recommend PCTorque to those that are looking for a gaming laptop and are willing to pay a little extra for reliability and a customer support that actually supports the customer.
Everyone else can go buy from Alienware and then post their nightmare of a story on some blog.
"
"The customer service at PC torque was great. They answered any and all questions I confronted them with very promptly (as in the same day I asked them through email). As if that's not enough, I actually called them initially to inquire about a sale and a human being actually picked up the phone rather than an automated machine. The order I placed was promptly acted upon and they had my custom Sager 5793 completed and shipped in under two days time after they received the order. For those who are better with numbers, I placed the order on 02/10/09 and received a confirmation email immediately after and a confirmation PHONE CALL TO MY HOME a few hours after the order had been processed. I just received a shipping confirmation telling me that the notebook will arrive on 02/18/09 (I opted for standard shipping). I am uber excited to get my Sager notebook and am very pleased with PC Torque's service. I would recommend them to anyone looking for a gaming PC that costs as much as it is actually worth as apposed to Dell or Alienware who charge an arm and a leg. Thanks PC Torque! BTW check out EntropiaDS.com for great digital design services. Business image consults are absolutely FREE. Let us help you make more money by updating your image."
"Not only is the product amazing I was stoked when I received a call in the afternoon on Christmas Eve that I had a package for me. I had placed the order after hours on the 22nd and had the product with all the specs I wanted the afternoon of the 24th. Made for one hell of a holiday and was so great I've told friends and even my boss is gonna buy a new sager laptop. Thanks, sorry for the delayed posting Hectic work month. But I haven't forgotten."
"Made my purchase on January 3rd and it came on January 13th by UPS. I got a Sager 8660; it runs a little warm with just a bit of fiddling around (no high intensity stuff like games; I was just uninstalling things). Speaking of uninstalling things, the laptop came with few annoying extras, which I liked a lot. I hate having to perform a search and destroy for bloatware. I'm very happy with what was (and wasn't) installed. That being said, I am a little worried about the looseness of the dvd-rw drive. The keyboard is nice and pliable; the touchpad takes a bit of getting used to (especially the buttons). The notebook itself is solidly made and it looks like everything that was promised was delivered.
Dealing with PCTorque was great. I ordered in the midst of what I assume is the holiday crunch, but I was still gotten a hold of by Jason to talk about potential problems with the credit card. When I fixed it, I emailed them and I got a response within hours on a weekend! I'm very happy with my purchase thus far and I definitely recommend PCTorque."
"Great Service. Great Reseller. Would do business again."
"The online configurations system is very clean and straightforward, allowing me to easily test different configurations with a wide array of options. After submitting the order there were some issues with my credit card companies anti-fraud authorization and the people at PCTorque provided excellent support on a Saturday, even until late evening. Once the order went through it did take several days to get shipping confirmation, but this is very understandable with the proximity to the holidays. This is my second notebook order from PCTorque and i have been very happy on both occasions. "
"PC Torque was really excellent! They've got top-notch systems for a great price, and they're great to work with. I'll be giving them all the word-of-mouth advertisement I can.
What really sold me was when I realized I made a mistake in choosing my base system. My order had already been assembled, and scheduled to ship that evening, but their sales department had the order canceled, and we worked out the configuration and pricing together. They're great with promptly calling back when they say they will!
I have one additional technical note I would like to submit in writing to PCTorque. Nvidia releases Linux-compatible 2D/3D drivers for their video cards, but SiS (Silicon Integrated Systems Corp.) has not. This was the problem in my initial order. I hope that PCTorque passes this information along to Sager who can work toward convincing SiS that they are losing sales as a result. "
"Excellent service and support. I would let PC Torque sacrifice my children to a pagan god. The customer service was superior to Dell, or any other company. For example, the price of my laptop dropped while i was waiting for it to ship and the price was refunded to my credit card. Emails are answered in hours not days, and phone calls are frequent letting you know the status of your order. The only thing that could make them better is if my order shipped with a monkey butler. Maybe one day...A+++ Thanks! "
"I've ordered from PC Torque before, and have had nothing but stellar service from this crew! I've dealt with their support department, and they were very prompt with answering any questions I had. Sager makes wonderful laptops, and I wouldn't pick any other place to get my NP8660 from than PC Torque!"
"Excellent customer service. They called and let me know when my order shipped. It was nice that shipping was free, fast and smooth. They had the lowest price I could find online. Happy and satisfied with my new Sager NP9262."
"Excellent items, paired with excellent service. There was an offer for free shipping that I noticed after I ordered, so I called, and after 2 rings a REAL PERSON answered the phone!!! AND I could understand him!! Oh yeah, and within 2 minutes I was reimbursed for the shipping. Pretty nice right? Nothing but good things to say about PC Torque. Shipped shockingly quick. Their products are way ahead of the curve and very well priced. Would recommend to anyone. Thanks PC Torque!!"
"The customer service at PCTORQUE was top-notch. They took the time to answer all of my questions and to help me choose the best laptop for my needs. Shipping was quick and my laptop arrived well packed and in fine working order. My 5797 with duo core processor will run Crysis at max resolution and high settings with no problems at all."