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5/5

2003-05-19

"Ordered quite few parts from them because their prices were very good. Everything arrived exactly as it should have with no hassle. I'd definitely do business with them again."

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5/5

2003-05-02

"I have been doing business with this company for about 3 years. Every single transaction has been perfect. They deliver what they say they will.

Their customer service is top notch and go out of their way to make sure you are 100% satisfied.
"

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Being updated on the exact date the delivery was sent
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5/5

2003-04-29

"Great company. I ordered 2 SATA hard drives and a black internal 250 ZIP. They shipped the same day and the package arrived in two days as promised."

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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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5/5

2003-04-17

"Great vendor to deal with. Placed my order on 4/10/2003 and got it the next day! Received excactly what I ordered too. I've got this vendor on my list of "to do business with"."

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5/5

2003-03-07

"I placed my order for an Asus P4G8X Motherboard, 1 Corsair 512MB memory module and an Intel P4 processor. The Asus motherboard was clearly marked that it was supposed to be in stock ETA the 5th of February. Several days after I placed the order I received my processor and my memory without problem. A couple days later I checked the website and noticed that the Asus motherboard I had ordered was now $10 cheaper than when I ordered it, but they now showed the Asus P4G8X Deluxe model at the price I was originally going to pay. I called to see about changing my order to see about changing my motherboard to the Ultra version and I was informed that everyone who preordered the card at the original price was automatically upgraded to the Ultra version. Shortly after the 5th my motherboard arrived as it stated on the website. Everything arrived without incident and in perfect condition. I would not hesitate to order from them again in the future. Keep up the good work!"

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5/5

2003-03-06

"I pre-ordered a retail box Athlon XP 2500+ cpu. I received and installed the cpu today. Everything is working great. I e-mailed customer service a couple of times about the status of my order and they were more than willing to answer my questions. I would consider buying from this store again."

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5/5

2003-02-17

"Ordered two sticks of Corsair 256MB PC2100 RAM for the unbelievable price of $29 each. Website said it would ship in 1-2 days and that's exactly what happened once they got them in stock. Ordered on a Tuesday, delivered on a Friday. In my opinion, this place is comparable to Newegg."

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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
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5/5

2003-02-12

"I ordered a P4 processor from this company. They shipped the next day. Good prices, fast service! I will buy from them again!"

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Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Web site being easy to use
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5/5

2003-02-01

"Great experience!! I had PC Progress custom build my machine from the bone. I picked the case, psu, motherboard, processor, sound card, hard drive- everything. They didn't have the video card I wanted, but it didn't matter. They put in another card free of charge for the testing and assembly (I bought my Radeon 9500Pro from Newegg and installed it myself without a hitch), configured, burned in my machine and what an outstanding job they have done. Prices are a little more expensive than Newegg, but honestly, if you want a custom built system down to every meticulous detail, this is the only place to go. A comparable system would have been $3,000 through Falcon or $2,300 through ABS (and you have to take into account that they do not give the level and depth of customization that PC Progress does). Customer service was always polite and went out of their way to help me. My only quip is that they failed to notify me via e-mail when my order shipped- no biggie since the date my rep gave me over the phone was right on. I highly recommend them to those of you who would like a truly personalized and custom built system, but don't have the time to assemble it yourself. As evidenced by this missive, I highly recommend them. "

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Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall technical support
Being easy to reach
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Making decisions on their own
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Resolving problems
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Customer service being easy to reach
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Customer service being trustworthy
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Web site being easy to use
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Speed of web site

5/5

2003-01-17

"good online company, price was a little down average, but the shipping was a littlebit slow
i order a p4pe motherboard on 12/30/02 and receive it on 01/10/03, its acceptable since i choose the free groudshipping
"

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scc
5/5

2003-01-16

"Ordered a Video Card on a Monday night and it arrived on Wednesday (they are ~100 miles away). Item was as ordered. Online tracking was kept up to date. "

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5/5

2003-01-16

"Ordered an EasyDisk USB Flash Drive from them. Forgot to switch to the free shipping. Sent them an email to convert from UPS2 to ground. They refunded the shipping cost and it still came UPS2. They just earned a customer for a long time......the price was also easily the lowest. I'm very pleased."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
N/A
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-01-07

"I ordered an MSI KT4VL motherboard along with an Athlon XP 1700+ and 512MB of RAM. The order went through on Friday, and I received all the items on Monday! VERY fast shipping. My experience may be biased though... PCProgress is based outside of Chicago, and I'm in the Milwaukee area.

I have ordered from them in the past, with the same results. The parts arrive well packaged, and in working order. I will be doing business with them in the future.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-01-06

"I ordered an Iwill MPX2 motherboard and Athlon MP 2400+ cpu. When I called them to adjust one item [asked for build, but relized adding the cpu is trivial, so wanted to cancel that part of the order], they were very responsive and told me that there may be be backorder for the Athlon MP 2400+ for 2-3 days, but they managed to ship it the next day. Excellent service! "

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5/5

2002-12-24

"I placed my order for a CPU and it arrived the next day (same state). In that time I received 2 emails telling me the status of my order, with links to the tracking info."

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process