"First, the online app would not take my zip code. Then I tried to Live Chat and that didn't work. Then I called and got foreigners who were so untrained and illiterate they could not handle a single purchase. Get Americans to deal with Americans! So I tried to fill out the Customer Feedback page and tried 15 times to enter the code to send the feedback and it did not work. I called and told them about the problem but was hung up on twice. I am a certified disabled veteran vendor for the State of CA and I will be passing the word to my fellow business owners NOT to buy from this business."
"I ordered a laptop from PC mall and they shipped promptly when it arrived it was DOA. I called and the asked me to pay to ship it back to them even though it was not may fault that the sent me a broken laptop that they obviously did not test before shipping. They also refused to reimburse me for shipping it to me. They are a rip-off company."
"Same story as everyone else who tried to order a HP Touchpad through OnSale/Amazon (OnSale is a subsidiary of PCMall/MacMall). Ordered a 32GB, had it confirmed, charged placed on my Visa card, order status was "Shipping Soon!, had verification of purchase and order number. Waited 4 days for order status update, no word from OnSale or Amazon, tried to call OnSale and received no reply just endless ringing or busy signal, sent and emails to OnSale and received no reply, chatted with Amazon CSR who said they could not do anything about an OnSale purchase because the order was placed through Amazon Marketplace. Finally, on Thursday I received the dreaded cancellation email. Called and emailed OnSale and received no reply. Chatted with Amazon CSR who said Amazon is not responsible for OnSale transactions. I was told Amazon would be investigating OnSale, but I would not be allowed to view the outcome of the investigation. I passed up other opportunities to purchase a Touchpad because from everything I could tell I had one locked in with OnSale/Amazon. Last time I checked I still had OnSale charges pending on my credit card. Total scam--OnSale took my personal information, charged my credit card, held up my funds, and then walked away from the sale leaving me (and thousands of other customers) high and dry. Unbelievable. Simply the worst. Words fail me."
"Avoid. Ordered HP Touchpad. Received confirmation email. Status was "shipping soon". Sat that way for four days. Then received notice that email was cancelled. Taking future business elsewhere."
"PC Mall and their affiliates promise inventory that is not there, yet will hold your money without communication for up to a week"
"Order didn't show up online after I completed, I called and they said it went through... three days later my order was canceled because it was "lost". CSR kept blaming the computers... which PC Mall owns. She said multiple e-mails were sent... which I got 0. Other people who placed orders later or called in the next day received their item."
"PC Mall is an unethical company. Do not order from them"
"Very disapointed with PC Mall"
"Awful company, does not carry their own inventory and ignores you when things go bad."
"Horrible customer service purposely sell items that they dont have, hold your money for 3+ days and then cancel the order. BUYER BEWARE. take your money elsewhere also be sure not to spend it at their parent companies sit Macmall, and onsale."
"Very disapointed with PC Mall as well as OnSale.
Never ever deal with this company again. They include: PCMall, MacMall, Onsale at Amazon, or maybe more. They cancelled the order after 4 days and no apologies. Called CSR but was told there was nothing they could do.
PCMall sucks."
"PCMall sucks.
Never ever deal with this company again. They include: PCMall, MacMall, Onsale at Amazon, or maybe more.
They cancelled the HP touchpad order after 4 days and no apologies. Called CSR but was told there was nothing they could do."
"Never ever deal with this company again. They include: PCMall, MacMall,
Onsale at Amazon, or maybe more. They cancelled the order after 4 days and
no apologies. Called CSR but was told there was nothing they could do.
PCMall sucks."
"Never ever deal with onSale at amazon again. They cancelled the order after 3 days and no apologies. This makes me lose a lot of chance for getting another item. sucks."
"I'd like to leave a very negative feedback for "onsale", or pcmall, regarding order number ***-***-****-9183461 via Amazon: If their inventory was depleted prior to my order, why the damn system allowed me and many others to place the order and waste our time and further lost chance to buy from other vendors??? What a shame..."