"I have never seen such poor customer service, I ordered what turned out to be a $4000.00 desktop, using all of the best components. I would guess that they never tested the system as out of the box it was giving me the "blue screen of death" Several things that I ordered never came, I still can not get ahold of anyone, all I get is an answering machine. All you have to do is call their 800 number and try to get a question answered and you will see that this is not a company that you would want to do business with. I have been trying to get ahold of them for days. The system is not working properly and I can not get a response from email or phone. If things dont change I will more than likely take them to court over such a large purchase. They truely do not seem to care for their customers. I have bought many systems and have over 15 years of computer experience. I am normally an easy customer, but this company is something else. If you know what is good for you, you will stay clear of them all together."

"Was upgrading my SO's computer, went to a well known large chain store but didn't find what I needed at a less than ridiculous price. As we were pulling out of the parking lot my SO noticed a small store nearly directly across the street called PC Club. I thought it might be a membership required sort of place and, even were it not, figured their prices would be really high like a lot of other smaller computer parts stores. Happily it turns out I was wrong on both accounts! Was able to easily locate the items I needed at far less than the large electronics store we'd just left! While perusing the other items offered by the store I happened upon their sale ad. Talk about some excellent deals! I am currently purchasing parts a piece at a time for my next build, waiting for the items I want to go on sale at one of my usual merchants. I was able to purchase my PCI-e video card, a name brand 7200 rpm sata drive, and a 16x DVD R+-/RW+= double sided burner for much less than I had anticpated spending on them even on sale! They were sold out on the video card and sata drive but allowed me to make arrangements so my SO could pick them up for me as soon as they arrived. I live over 50 miles away so it would have been a huge inconvenience for me to go back for them. They even offered to ship them to me at no additional charge should I want to do that instead. The associate who assisted me really knew his stuff, was able to intuit that I know mine as well and never talked down to me or handled my questions in a patronizing manner. He was very honest as regards their prices and even said that, though they have some great sale prices, they would never be able to match high volume resellers pricing for non-sale items, deeming their normal prices to be fair to above average. I mentioned the e-tailer I usually purchase from and he agreed they have excellent prices, even admitting to purchasing items from them for himself. Can't get much more forthright than that! The video card and burner arrived just when they said they would and they called my SO immediately to inform him they were ready to pick up. Very polite and friendly staff! If you need something they don't carry they will give you a price quote and obtain it for you if you want! If out of stock on a sale item they will do their best to cause you the least amount of inconvenience in procuring it and honor sale prices with rainchecks when out of stock. I was, and still am, quite impressed by the Pinole CA store employees' knowledge, demeanor, and honesty. I will definitely continue to purchase from them in the future!!"

"I purchased 2x512MB Kingston HyperX DDR on sale for $111.98 + $10 shipping. After waiting for 3 days for the product to arrive, I received an email saying "Your online order xxxxx-xxxxxxxxxx has been canceled. An order is only canceled if there was a problem processing your order or if it was canceled by your request. We are sending you this notice to inform you of your order status."
Well I contacted them to inquire as to the problem and they told me they no longer had the item in stock. I asked them how they sold me an item that was not in stock and they had no answer. I asked them to provide a substitute item at the same price and they declined, preferring to not provide adequate customer service.

Number 1 - A quality company has an online ordering system that will not allow you to place an order for items that are not in stock.

Number 2 - A quality company always makes an offer when they screw up."

"I went to the PC Club Santa Rosa store, and the staff was nice- they seemed eager to please, and I was offered help by almost every employee in the store- when I finally had a question, the person I spoke with (Luke, I think) knew how to answer my questions, and was able to explain why I should go with one router over another. Great staff, Great service, Great prices. This was my first time in the store, and I will DEFINITELY be coming back! This is exactly my kind of computer store!"

"I'm a multimedia production professional, who is also a system integrator for a video production solution. I shop on the net for best prices, but find myself buying a lot of parts for my systems at local brick and mortar stores. My first choice in Modesto, CA is PC Club. The staff is knowledgeable and professional. Some of the bigger box houses have "experts" to help you with your purchase, but these guys really know their stuff and the prices are competitive with online retailers."

"The guys in OKC rule. Not only are their sales one of the most knowlegable in the buisness, thier tech's can answer just about any question you have. Outstanding selection, layout of the store could be a bit better, lots of stuff in stock. One of the best, no questions asked."

"REBATE RUNAROUND SCAM!

Here's how it works:

PC Club frequently advertises items as "Free after Rebate."
You buy the item on November 30, 2003 thinking it's a very good deal.
The item arrives on December 23, 2003 with a receipt dated November 30, 2003. The rebate terms and conditions say that you must send the original UPC from the item postmarked within 10 days of receipt of the item.
You mail the rebate in anyway. Despite the late shipment the rebate house still denies the rebate.
You call PC Club at 1-888-9PC-CLUB and they say they'll e-mail you.
You spend six months e-mailing back and forth being told your rebate is being processed and they'll get back to you.
You get fed up and file a BBB complaint. PC Club responds, "Company states [you] did not meet the requirements of the rebate hence he was denied the rebate for non compliance by the manufacturer."
Again, remember that it would be impossible to meet the requirements.
You try calling PC Club one last time on the phone, and nobody's picking up the phone.

That's what happened to me, and that's what will happen to you if you do business with these scammers. F-minus."

"I am very pleased with the way I am greeted by the sales personnel at the Oklahoma City PC Club store. I have been purchasing my computer equipment and accessories from PC club for some time now. However, my purchases have increased within the last 3 years and they have all been done at the Oklahoma PC store because of the treatment I have always had. When I am ready to have a new computer special built (which is usually every year. These guys know what I like and they go out of their way to help me locate the items, order, and ensure they are received timely. They always give me good advice on the latest equipment and what hardware to buy. Each time I enter the store, I am greeted like an old friend, always with a cheerful hello and "what can I help you with." These exceptional sales personnel are: Chris Dillon, Timothy Saueressig, James Senney, and Charles Liando. They are supper guys who go out their way to be sure I am taken care of immediately and if they do not have what I want, they will order it. Each time I call Chris Dillon, he is only willing to answer any question or help me with any problem I might have. Special accolades to Chris, Timothy, James, and Charlie - These are super guys and a great asset to the Oklahoma City PC store."

"I was very pleased with the way everyone greeted me when I entered the store. There seemed to be a very pleasant atmosphere. One of the things that turns me off from many of the large electronics retailers is service: these large guys never seem to have anyone that knows anything or none of the kids there seem to want to help customers! That is never my experience at Pc Club--it is a small store with personal service and warehouse prices! Also I like it that Pc Club lets me order online and recieve free shipping to the store in my area. One last thing, I think these guys have a better chance of longevity than some of the local Mom/Pop stores--last year my friend bought a computer (and warranty) at a small local retailer and guess what; that store is out of business (and so is the warranty)! Pc Club may not be able to cover every single thing a guy needs all of the time, but it's nice to be treated like a friend when you go into a store."

"PC Club in Murray, UT - Manager was very professional and all staff was very helpful in helping find what I was looking for. Parts were received promptly and in good condition."

"I have been buying from The pcclub store on W.Sahara for months, as a new upcomming new business owner. I feel the customer care a knowledge that thay pass on for free is the best I have seen in years. I have spent over 3 thousand dollars last year, rebuilding my computers. an is looking to build a new one to keep my business up to date with the latest equipment. thanks to the staff at pcclub in Las Vegas "

"I have been a customer at this store for the past 5 or 6 years because I am treated as a professional by professionals. Their customer service and prompt attention are key to the success of my business. Many thanks......"

"I bought a Gigafast wireless B USB adapter which I dont understand how to set up the network configuration. After I went to their City of Industry store and had their technician help me out. They even showed me how to do it. I think they have really good service which other place wont even care about. I think I will keep shopping at PC Club if I need any computer parts."