"PC Club built a system to my specs at a price that couldn't be beat saving me about $350 over a "name" PC with similar specs but lesser hardware (no one was selling a box with an E8400 or a hard drive with a 32MB buffer). The monitor rebate came back in two weeks - the fastest rebate I've EVER received. At the time, the Phoenix store was moving to a new location and making some personnel changes and yet communication was good with only one minor exception. Good company, good prices, good people!"

" I purchased a custom Empower MX series computer for $1500 about 2 years ago.
After I brought it home I discovered that the computer had a different Operating System than the one that I had selected in the store and most of drivers had been installed incorrectly.
Since then I have needed to have my memory replaced (which took nearly a month for some reason) and the hard drive replaced twice. Each time I found the service slow and, for the most part, unfriendly.
Now, about 2 months after the warranty has run out, the DVD drive is making strange noises and working only sporadically.
I emailed the company about the reoccurring problems and received only an automated email back thanking me for my input.
I am very disappointed with both their products and customer service and I will definitely never do business with this company again. "

"PCCLUB PROMOTES SALE OF THEIR ITEMS WITH MANUFACTURER'S REBATES. I'VE BEEN WAITING 3 MONTHS FOR MY $20 REBATE FOR A HARD DRIVE DISK ENCLOSURE I PURCHASED FROM PC CLUB. I'VE CONTACTED THE MANUFACTURER, POWMAX, MANY TIMES, AND GOT NO RESPONSE. ACCORDING TO THE FEDERAL TRADE COMMISSION, RETAILERS ARE RESPONSIBLE FOR REBATES IF THE MANUFACTURER DOES NOT HONOR THEM. REPORT THIS FRAUDULENT COMPANY TO THE BETTER BUSINESS BUREAU, FEDERAL TRADE COMMISSION, POSTMASTER GENERAL, AND THE CALIFORNIA STATE ATTORNEY GENERAL!"

"Great seller. Picked it up in store. The staff was very friendly and communication was great. Got a refurb board that listed only as bare board, but came with all the accessories. Board is working great."

"A++++ Made Purchase and Everything went smooth and item arrived by the time more than i expected. And When i have a question to compare a items and have questions for items the customer service is super they referral me right item. Im glad with it."

"I must say that although I was initially very disappointed with PCCLUB and SWORE that I would never do business with them again... I really would like to rescind from those comments.

I too, am dealing with the GEForce7900 Card and also the 8600 GT card. Actually ordered both of them and they both got cancelled!

I was completely irate until I called customer support and they explained to me that it was due to an error in the system, and that they were really sorry, and that they would be willing to rectify the situation as soon as possible.

I was then given not 1, but TWO 10 dollar coupon codes which I then used at the store to get some free items. Furthermore, the thing I really like about PCClub is that I didn't have to pay shipping. I simply went to the store and picked up my order.

Thank You PCClub for apologizing and fixing the mistake. Only 1 thing. I wish you would have let me know a little earlier as you did hold my money for more than 2 days before cancelling! "

"This place has horrible business polices... they over sell, and then send you an email saying your order is canceled and they never took your money.. the problem? They DID take my money, and I have nothing in return for it except a canceled order email full of lies!"

"What a great group of people at my local PC Club store. Brandy helped me build a desktop PC that is double the speed of my high-end notebook. I did research before buying, and their prices are the lowest I found for a complete system. When I took the computer home, I had a few problems that were caused by me, and the PC Club staff were all very polite and easy to work with as I figured out my own problem. I've always ordered my computers on-line, but now I have a local store that I can trust, and that's a good feeling.
"

"Purchased a power supply from the local PC Club store based on the receomendation from the salesperson that it was very quiet. Returned it the next day because it was nowhere near as quiet as claimed. The store would not take the return without charging a 15% restocking fee. Webstite offers 7 day returns with no fee...but the store charges a fee! Unacceptable."

"Dave Landayan provides us with an awesome support. He communicates with us consistently regarding status of our oders and helps us in resolving issues when they arise. We are very impressed with the level of service we receive from him. "

"Bought a Athlon 2 x Dual core based computer with 2GB Ram and 2 250GB drives in RAID 1 etc. Super machine. Mr. Nelson the store manager was very helpful in configuring the system.

It is very well built and "rock solid". It has been on 24/7 since January with no problems. High quality work by PC Club.

This is the 5th computer my family purchases at the Chula Vista store. We are extremely pleased with the service, quality, and price we have received."

"This company has problems processing orders.

PcClub sent me an email with tracking number for a case priced at $30 and paid for with Paypal. I asked PcClub if an invoice would be included in package.

I then received an email saying that the shipping confirmation was an error and a manager told them that their paypal system was not working and to cancel the order. If I still wanted the case, I would have to reorder it at $59.

They then offered to back date invoice for rebate. That did not sound legit--seemed like they just wanted the extra $29.

I have sold items and received payments from PayPal for years without any problems. Seems like any etailer should be able to do the same.
"

"Had trouble with shipping address in order to process card. I Received an email notice as well as a phone call. The item had a date sensitive rebate which was reflected on the rebate sales slip once I received the product.
PC Club really came through with courtious, prompt and thorough service. Thank you Dave L. and PC Club.
"

"Great service, employees, and pricing. Highly recommended."

"The PC Club store cheated me. They put a link to a manufacturer rebate coupon next to the price, so that it'd look like the item was free after rebate. Turned out, PC Club was not a "participating reseller" of that item (buy.com was), so my rebate was rejected. As a result, the price I paid to PC Club was higher than in other stores that offered the same item w/o a false rebate. My advice - don't trust anything on this company's web site."