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5/5

2003-07-09

"Picked up a Belkin USB NIC adapter. Got confirmation email and then got a shipping email with usps info. Arrived no problems. Overall quick and painless."

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5/5

2003-07-08

"Ordered a Link-Max 8-port switch from PCI Micro. Very satisfied with the whole process. Found them via pricewatch.com. Was the second time I ordered from them. Product works great. I recommend PCI Micro to others."

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1/5

2003-07-02

"Buyer Beware!

Here's the story, I'm searching for a low cost 802.11b pcmcia card, I look on pricewatch.com and notice a great price (pcmcia 802.11b networking card w/ shipping $17.75), I then check the resellerrating.com listing of the company and see that it is above 9. I then proceed to place the order on June 19th at 3:45 PM CDT.

I am greeted with an automated email from ****@**** that includes the following information.

---- Deleted Billing Address and Payment Type ----

1 Wireless PCMCIA Cardbus Ethernet Adapter Retail Box (Discount_Price:Buy_1_PC_$17.75, Comment:pricewatch) PN:pn-320853 @ $17.75 each

Subtotal: $17.75
Standard Shipping: $0.00
Tax: $0.00
Grand Total: $17.75

Thank you again for your order. We hope your shopping experience at PCI MICRO is an enjoyable one. Please visit http://www.pcimicro.com again. If you have comments or suggestions, email us at ****@****.

---- end email ---

On the 24th of June I still have received no indication of shipment so I send a request in to ****@**** for a tracking number (I wanted a UPS tracking number as it said UPS shipping in the pricewatch ad).

--- pasted email ---
****@**** wrote:
>

The item is backorder until 6-25-2003.

PCI MICRO

-- original message below --

According to your website's order tracking, this order is still processing and in stock. I was wondering when I might expect this order to be mailed. This is my second email to ****@**** and I would appreciate a response. I would like to have this order as soon as possible if there is any problems I would also like to be made aware of them.

Thank you

--- end pasted email ---

So the website still says the item is in stock, but it is backordered and will be shipped out the 25th, this I can live with, sometimes these things happen I understand that.

They used USPS and NOT UPS and gave me a USPS tracking number that did me no good whatsoever.

On June 30th I emailed them and requested a status check as the USPS tracking site said it was still waiting to be placed in delivery.

I received the following email

--- paste email ---

Your item was delivered at 11:37 am on June 30, 2003 in xxxxxx, IL xxxxx

PCI MICRO

--- end email paste ---

Well that's news to me as the item isn't in my mailbox, doorstep, or anywhere to be found. I then emailed them one final time requesting that they please give me some kind of update and gave them a deadline of July 2nd 5:00 PM CDT. They gave me no response and I contacted my credit card company that went ahead and credited my account as it was under $25.00 which I guess is the minimum for disputes.

Anyways they are not a reputable company by any means, I'm off to contact the California Attorney Generals office, BBB of Oakland, and the credit card processor for the company to inform them of the business practices of this company.

You've been warned.
"

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N/A
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5/5

2003-06-28

"my first purchase so far so good, about 90 dollar worth and i say worth every penny and then some. :)

They have what I am looking for, cheap, quality, and something that works. There is no vendor that has everything you need, some shop at only one places which is not very productive. but if it does you lots of good, keep shopping until you are out of funds hehe, they deserve your business for being good honest merchant while other shady merchant sell junk and that's something we all like to avoid like (compgeeks.com), computer-show.com, package2you. just to name a few...anyway I would spend all my money here before I go anywhere else. Why spend less on used, refurbish when you can buy new for less that works great out of the box.
"

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5/5

2003-06-28

"A++.. cheap, shipped 2 hours after order, received perfect product, super quick delivery by USPS within 2 days of order! highly recommended"

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
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Overall web site
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5/5

2003-06-20

"This is a very easy site to navigate, It seems well laid out and easy..
thanks!!!!
Dave
"

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5/5

2003-06-19

"Site was easy to navigate, ordering process very straight forward."

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5/5

2003-06-18

"Very good first impression. I appreciate the automated email response with the billing information."

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Delivering products damage free
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Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
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Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Overall web site
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Web site being easy to use

5/5

2003-06-17

"They got my product shipped out same day with no problems. There prices are very low."

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5/5

2003-06-15

"Buying from PCIMicro was a delight. Their website was well organized and easy to navigate, with great prices. My order arrived at my door two days after I had ordered it. I am making my next purchase from PCIMicro today."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
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Web site being easy to use

5/5

2003-06-13

"Smooth transaction. Needs more USB related hardware selection (especially hubs).

I liked the organization of the website and the shopping cart.
"

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5/5

2003-06-08

"Everything was in stock and shipped quickly. Their shipping charges are also realistic. The shipping cost per item goes down as your order total goes up."

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4/5

2003-06-05

"Had problems with the processing of this order. Used the 3 day shipping and it took 1 1/2 weeks to get here. Contacted them and they credited me the extra cost cost in shipping. This can happen but they at least took ownership of the problem and compensated me for it. Product was good and the item was packaged well. I have purchased from them in the past and would in the future as well."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-02

"I own a computer consulting company out of Northern New Jersey called, Relief PC. (www.reliefpc.com) I order from many companies throught the course of a week, and here are my coments...This company was a joy to order from. The website is organized very clearly and checkout was a breeze. I hope that all goes as well with the delivery so I can bring them my business in the future.

Brian Auerbach
"

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Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
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Web site being easy to use
Speed of web site

5/5

2003-05-29

"Nice transaction.
Great price. I look forward to doing business again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
N/A
Overall customer service
N/A
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
N/A
Speed of web site
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Web site reliability
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