"Ordered some MTB rims, because of a smoking price on 9/29/17. I paid for two day shipping because I wanted them before Oct 6th. I got the normal customer and order number emails. Then an email saying the company charging my card is Max Industries, not Outside Outfitters. I didn't hear anything, like shipping confirmation, so Tuesday morning I called. I talked to Ken, he said "you bike people are always in a rush". He explained that it takes 3 days to get the parts from the distributor, then shipping. I explained I ordered the rims on Friday morning, so he should have the rims by Wednesday, and two day shipping should put them in my hands on Oct 6th. He was snarky, saying well, that's best case. I called Wednesday morning speaking to him again. The rims still hadn't left the distributor, but he promised to update me by EOD. I didn't hear anything from him and it was nearly 7p PST, so I sent an email (the fourth email). I called today (Thursday), got v-mail. I also sent my 5th email. Absolutely no response. I'm going to call my CC company for a refund. Now to find the rims I want all over again... guess my bike will be down for another week. Wish I'd researched him prior to ordering. Don't believe one word on the website. And a footnote: the only charge I made on my AmEx for 3wks was to OO. Coincidently my CC info got out and triggered a fraud alert on Monday morning Oct 2. Don't know if there's a connection, but after this experience, I wouldn't be surprised. Look up his BBB rating and their actions."
"I do NOT recommend buying anything from Outside Outfitters. Their operations are slow and sketchy. I had a similar experience to other people who have posted reviews here; it took a month and a half for me to get my order and I had to babysit Outside Outfitters through each step of the process. I rated them 2 stars instead of 1 because I actually did get my order, and when it came it felt like Christmas. Haha. "
"I ordered two items on Aug 6 and still don't have them on Sept 19. I contacted customer service a few weeks ago and this is what they said to me: "Stage 1 of 2 Completed: Stock has been allocated at the warehouse. In Stage 2 your order will be prepared for delivery. Please allow 2-5 business days to complete this Stage, after which you will receive a 2nd email with your tracking number." Tell me what that means. Don't purchase anything from this company. There are many good merchants with the same products."
"11 days after my order has been placed and item still hasn't been shipped, and the item is in stock. Took 4 days to get a response regarding the delay via email, and couldn't give an ETA. Trying to cancel my order, and won't deal with this place again. Unfortunately I seen the poor reviews after I placed an order."
"I submitted an order for a pair of Dual Eyewear glasses om 8/16. Your web site said that products ship within 2-3 days. I planned to use these for a century ride on 8/25 so paid for three day shipping. I did not hear anything from Outside Outfitters until I called on August 19th. I was told that there should be no issue getting the glasses by the 25th. I called again on the August 24th and was told that you did not have the glasses available to ship so obviously would not get them for the 8/25 ride. I did not receive the glasses until September 1st. There was never any communication from Outside Outfitters to provide a status on the order. The web site talks about how proud they are of their customer service but I found it severely lacking. I do not intend to order anything else from Outsider Outfitters and will discourage anyone who asks me about Outside Outfitters from ordering from them."
"Not only did it take over a month to get my "rush" order but their "customer service" is virtually non-existent. STAY AWAY.
I ordered a tent on July 15th with expedited shipping. On July 20 I wrote to ask for shipping information. July 21 I got an emailed updating that the "stock has been allocated at the warehouse." Same day I asked for a refund for expedited shipping, which they did provide. July 24 the item "is proceeding to the fulfillment stage." July 28 I asked for an update. July 31 I got an email saying the item is being prepared for delivery. August 1 I asked them to cancel the order. August 8 the item shipped. I wrote again saying I don't want this anymore. August 9 they say they can't cancel (after it has been processed for shipment from the warehouse." August 14 I asked for an RMA. August 22nd I the tent FINALLY arrived. I emailed again asking for an RMA. August 23rd they say the RMA info is my order number and refused to pay for shipping to return it."
"Excellent service and I will use again. I had a great experience overall. They helped me find a bike part that was challenging to find. I did have to follow up a few times. I will go back to Outside Outfitters again."
"Don't order anything. You won't get your order and they will keep your money. Reported to BBB and fraud report to the bank."
"Seriously, don't waste your time. I thought to myself "maybe my experience will be different" I was wrong. The timeframes listed on their site are for show and set false expectations. I truly wonder if they ever actually fulfill orders, or just BS their, an I use this term loosely, customers. I have requested cancellation several times and they simply don't respond. Contacting my bank on Monday. "
"I had an excellent experience with Outside Outfitters. They helped me find the correct specs for a RockShox bike fork upgrade. I did not have problems mentioned here. I'll order from them again."
"Outside Outfitters claims to have items in stock that they do not officially have in their warehouse. Weeks go by without your item shipping. They lack customer service skills entirely. Rude, unhelpful and impatient. When Outsider Outfitters agreed to refund card, they failed to provide a cancellation number. What an enormous hassle. Nearly $300 dollars lost from this company. Disputing issue with CC company. This "business" should not be operating. "
"I ordered my sunglasses 2 weeks ago and they still have not arrived. I sent two emails and they do not respond. They advertise 2-3 days shipping. Do NOT buy from them. I will have to cancel my credit card transaction ...what a hassle!!!!"
"I ordered a summit style jacket in September 2016 and needed it shipped express. It arrived the day after I left for my trip. I returned the jacket 2 weeks later and expected a refund to be credited to my account. A couple of weeks went by and nothing was refunded. I patiently waited about 2 more weeks & checked my credit card again. Nothing. I phoned & sent an email. No response. Finally after 2 months someone responded giving me this unbelievable story about their accounting department. He assured me this would be taken care of. I have sent a reminder email, left vm message every week since. NO one returns either message. A complete waste of my time and an unbelievable way to do business. I would never shop there again!"
"The site is easy to navigate. The price was awesome. I got an email telling me what to expect. The item was shipped in about a week. Perfect--as promised All good. This is one of my go to companies. Always reliable. Shipping speed isn't lightning fast--but its fine. I know that from so many transactions over the years. Price and Service is second to non. Thank you again!!"
"Ordered pedals Feb 13, 2017. Never received them. Said on back order. Finally I cancelled and they said they would refund. That never happened. Then they said they switched credit card vendors so couldn't credit my card so could they credit my Pay Pal That never happened either. So here is May 4, 2017 and I haven't received any pedals or money and they have stopped replying to my emails. I called my credit card company to dispute the charges as a last resort. "