"If Outside Outfitters spent more time shipping orders than creating fake positive reviews, they wouldn't have to do them at all!! How crazy can you be to create a business and strive on customer service, along with a plethora of satisfaction guarantees, and then do the entire opposite. Waste of time. "

"Ordered some tires which they promised were in stock and would ship in 2-3 days. Took them 3.5 WEEKS to ship, long after the event I wanted them for. I asked to cancel the order before they shipped and they refused saying they can't cancel once it is being processed. Had to pay shipping both directions for tires that took a month to get to me. On top of that they were on the rude side in their communications, when they actually chose to communicate."

"I'm in the midst of waiting 120 days to get my money back from these Idiots. Ken is a liar! I was told the item had shipped, and then that it had not shipped and then again that it had shipped. When I could not reach them by phone I sent an email stating I would contact my credit card company, which I did. Ken then said he would cancel my order. Pretty neat trick to be able to cancel an order for something that has already shipped!
Do not do business with them. They operate in the gray market so not actually authorized to be selling the brands they sell.

So I spent 30 days waiting for something that never shipped and now having to fight to get my money back. My cards was billed instantly. FU Outside Outfitters!!!"

"I ordered a small item in this Outside Outfitters website and paid for a standard ground shipping one month ago ... and I am still waiting.

As they gave no tracking number ($7 for a delivery in California) and the customer service doesn't respond emails, I can not know what's happened.

They promised 6 days delivery but after one month, I have nothing."

"On their "about us" page one of the first things they mention is "fast shipping" and "friendly customer service". I believe their site quotes items ship within 2-4 business days. I placed my order 8 business days ago and it still shows "processing". I have inquired about it several times so their customer service department decided to rudely educate me on what a business day is. I have sent several emails about my order since with the only response being, you will receive tracking info the first part of next week. They have stated that my order is within their allotted pre-shipment cycle which they say is 2-4 business days (today is the 8th). I will be seeking a order cancellation and refund. Depending on my experience I will update this review if possible.

*UPDATE*
I got a tracking number and was told the item "shipped" on the 11th business day. However, USPS was waiting for the package for 2 more business days. Today 2/28 is the 14th business day since my order.

Also, @ResellerRatings, most/all of the 4-5 star great reviews for Outside Outfitters are obviously fake based on usernames and review history. "

"The worst experience. Someone should put whoever is behind this company in the face of the law."

"I'm actually sorry I did not read these reviews before placing an order with this company. At this point, I'm skeptical I will ever get the item I ordered. It's pretty obvious they get an order, THEN get the merchandise from the manufacturer THEN send it to you if you're lucky. This is my first time doing business with this company; there won't be a 2nd."

"Ordered a coat as a gift in September.
In 2 weeks item was never shipped. My card was charged for $200.
I contacted them asking to cancel, as i found something similar and successfully received it from another merchant.
It is now January, still trying to dispute the charge. They are claiming the item was delivered. I have an email from them confirming my cancellation.
They don't answer calls. I was polite and nice in my inquiries. "

"Ordered 10/6 and waited for over 10-days before contacting them about my order. No one seem to pickup the phone so email them. I received an email that they will ship soon. Waited another 10-business days and they never shipped. They also charged my credit card. So I emailed them again and asked for a refund. It is now 11/29 which is over 30-days since I initially placed an order. They did not deliver and still no refund. I had to go through my credit card. What a pain. So buyers beware."

"I ordered a pair of gloves and a headlight/taillight set for a bicycle and paid for 3 day shipping. Six days later I emailed them as I had heard nothing. The next day I called their answering service. Still no contact concerning the order. There is no way to do a direct call to get an answer. When I ordered the site said everything was in stock. Frustrating."

"Worst online shopping experience I’ve ever had. If you ignore the ambiguous positive reviews probably posted by the company to make then look better, there is a pattern of complaints where they never ship the product and drag their heels on issuing refunds. The BBB has given these guys their worst possible rating, an F. I would avoid them, chances are that they will not ship your product and you will be forced to work with your credit card company to get a refund."

"Waited almost 2 months for my order, nothing but excuses, they never had this part in stock, though they gave me several shipping dates, they always came back with more excuses. Now it's been another month, and still no refund. Taking a chance on these guys proved to be a mistake for me. I now have my card service AND the Missouri Attorney General involved. I can not recommend these guys for anything. They took my money, provided nothing, and now say they can't refund me for the order because they changed their card service provider. Complete fail. I just want my money back."

"Buyer Beware!!!! there is a reason this company has a score of "F" with the BBB. Worst online shopping experience I have ever had. I have never written a review good or bad , but dealing with Outside Outfitters has compelled me to, along with opening a dispute against them with my Credit Card and filing a complaint with the BBB. I wish I had done a little research before trying to save a few bucks. My experience is very similar to the ones already posted and yours will likely be the same if you make the same mistake of ordering from them. First, when you place an order your card will IMMEDIATELY BE CHARGED. Then the wait begins and more waiting still. Depending on how patient you are you will call asking for a status update, after all this is an item listed as in-stock(I waited 1 week with no status update). Here's where it gets bad.Perhaps the worst insult is this company's motto "Outside Outfitters, our business is customer service". Your call will be fielded by a third party message center operator who will take down your question or concern and give it to a "customer service representative"-your complaints will fall on deaf ears, they don't work at Outside Outfitters" they just take the messages as they will remind you. You might get a response from one of these customer service people letting you know they are experiencing extraordinary delays in the shipping warehouse, but they have "allocated" your order and will expedite it. Depending on how patient you are you will wait yet again (another week). Then you will probably look this company up and read some reviews that go like this and your stomach will sink a little bit. I placed my order on the 7th, cancelled it on the 21st and was told my refund was "confirmed" and had "entered their system", SCARY. I asked how long after a refund "entered their system" would it take to have the charge credited back to my account. The reply was they had "We recently changed credit card processing companies to expedite the issuance of refunds. We expect refunds to be completed within 2 - 3 days after entering our system. We have noted your inquiry in our file. "(from my email). This was on 11-21. It is now 12-07 a full 16 days later. The website looks legit but this business is NOT LEGIT! Do yourself a favor and pay a little more and go somewhere else- you don't need this headache."

"Over 60 days waiting for items. Lied to by Customer Service 4 separate times regarding delivery date. Now will not refund charges. Had to dispute charges on credit card. They put out fake reviews to keep up ratings and will try charging 8% restocking fee. Bad rating with better buisness bureau also. "

"On October 14 th I placed an order and they said there would be a 3-4 day delay. 2 weeks later no shipping confirmation they said slight delay. 1 month later I asked for a refund. 2 weeks later i asked the status of the refund and they said delay should have in 1 week. Now I’m receiving no response from the company and still no refund or product."