"Outside Outfitters charged my credit card for a tent that I ordered in February 2017. Their web site said that the tent was in stock. A month later, I had not received the tent. I contacted Outside Outfitters they told me that the tent was back ordered but would be shipped soon. Two weeks later I cancelled the order and requested a refund. Ken from customer service said that they would refund my money. Two weeks later, I had not received a refund. I contacted my credit card company. Fortunately my credit card company refunded the charge in less than 48 hours. I would recommend that you stay away from Outside Outfitters. "
"On 2/2/2017 I bough a cassette for my bike , and i cancel the order on 2/18/2017 because for several weeks they didn't have the cassette,We are now on 4/11/2017 and they didn't refund me. They wrote me a lot of excuses, but never paid.199831 this is my order number."
"I have been waiting for over one month for my item to ship. I received one email 2 weeks after ordering stating that the shipment is delayed from the warehouse and that it would ship out to me within 1 week. 2 weeks went by without an update. I emailed them and they responded saying the item left the warehouse and will be rerouted to me in a few days. It has been more than that without an update. I am contacting my credit card company to dispute the charge."
"I have the exact same as first review . I placed a small order of bike parts from the company at 11/1/2016. they charged on 11/14/16 When after one month, nothing has been shipped, I contacted them and company emailed me back stating they are out of the item and if I want to wait or cancel. I choose to cancel and get money back which they have been promising since 12/11/16. At some point they even stopped responding to my emails and no response from customer service when i call and leave messages. I just contacted credit card company and filed a claim and lucky they take care of it. From all the reviews this seems to be how they operate. STAY AWAY AND SAVE YOURSELF THE TROUBLE."
"I place an order (order#197827) of $215 worth of bike parts from the company at 11/06/2016. After one month, nothing has been shipped, company say they have problem with their supplier. I requested refund at early December. And yet till today 1/20/2017. I have not received the refund. And I tried multiple times contact customer service, they telling me either the accounting person is busy or they will call me back but they never do. I just want my money back. And now they are not even taking my calls."
"I ordered a bike hitch rack on Nov 9th. Looked at order status on Website Nov 18th and saw it still hasn't shipped. I asked to cancel the order due to the slow processing and non shipping. Emailed Nov 18th making this request and Ken from Saris stated it was already shipped from warehouse and can't be halted. Tracking would be provided on monday ( 21) or tuesday (23rd). I requested a RMA on Nov 18th because I bought the item locally due to how slow they were. After this email Outside Outfitters stopped responding to me. I asked again on Nov 21st for tracking and were my order was so I could return it.
I filed a credit card case because I believe the merchant is just keeping my money and not sending the item. DO NOT DO BUSINESS WITH THIS COMPANY!"
"Avoid. I ordered an item and waited over a week for shipping confirmation. When that never came, I followed up with the seller and they said the item was not in stock and offered an item that was different from what I ordered. They claim to have issued a refund, but there is no evidence of that on my credit card statement.
It is very frustrating to order something, wait several days for it, and be told that it was never even available in the first place. Awful business practice; take your business elsewhere."
"I place a $132 order online to Outside Outfitters on Oct 8. Today's the 20th and I have received no goods, no shipping confirmation and zero communication. I have emailed several times and placed calls. NO response to emails and their phone always goes straight to voice mail.
I will have to file a dispute with my credit card to get my acct. refunded what they charged.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>FOLLOW-UP 10 Days later...After repeatedly calling Outside Outfitters and getting only voice mail and still no response to email, I finally got thru on the phone. I dialed six times in a row.
I talked to a live person who apologized for the lack of response. Nothing had shipped now almost two weeks since placing order. I was assured that my $132 order would be fulfilled within the next several days and they would upgrade to Priority Shipping. The items arrived a week later.
I've upgraded the rating from one star to three. Great prices and ultimately delivered from a brick and mortar store but online service & customer communication need to be improved."