"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"DO NOT BUY FROM THESE JOKERS. They will sell you items that are not in stock even though it says that there is stock available on their site. They take your order and string you along, attempting to buy time (weeks) to find it while you could’ve ordered from somewhere else."
"Had a great experience. Great prices, fast shipping during busy times, top of the line products. USPS took forever to deliver!!"
"Ordered buffer tube and stock that was supposed to be in stock bust was on back order for 6 to 8 weeks. Couldn't modify the buffer tube after order was placed due to the stock already being packaged for delivery so had to cancel original buffer to e and replace with and alternative replacement. Recieved in about 2 weeks understandable due to covid. However the stock order that couldn't be modified due to it already being packaged has still yet to be sent nearly a month later. 30 + minute wait times on the phone."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
We have forwarded your complaint over to the customer service management staff for future training opportunities. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"I never write a review but this I had to. I ordered a lower parts kit from Optics planet about 4 weeks ago and I am still waiting for my order. They said I should I got a email confirming my shipping last week and now we are already at the end of the following week and I still haven’t heard anything from them. I know the COVID-19 plays an important part in shipping, but I have ordered From other companies and got my order within a couple of days. I was excited to finish my A.R. pistol build but waiting this long I have lost the desire to finish my build thanks Optics planet...I can’t say that I would order from you guys again, to save five dollars to wait weeks and months on end I would rather spend the extra money and get my parts faster."
“We are very sorry to hear you were unhappy with your recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused you.
Customer service is our number one priority. We have forwarded your complaint over to the customer service management staff for future training opportunities.
We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"I have a two-part order that took forever to send the first part and the second has still not been sent. I called and talked to someone about the order and she said the item was back-ordered and would be here soon that was three weeks ago. I have not been informed of the status of that order. Item is Silenco ASR muzzle brake 30 cal. 5/8x24 black ac591. I purchased this with another item and used a 15% discount on this order ."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Customers can check product availability by clicking under the add to cart button.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
Due to the outbreak of the COVID-19 pandemic, our customer service agents have been under immense amounts of customer contacts and not been able to respond to our customers in a timely manner. Furthermore, our warehouse has not been able to properly process the orders in a timely manner. While we have struggled during these times, we’ve been actively aware of several of these issues and have been working tirelessly to get them corrected so we may be able to provide our customers a better shopping experience.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”
"I've done a lot of business with OP and I keep coming back because they always take care of me even when it can take a little extra time sometimes."
"A perfect choice for headlamp gear."
"Pleasant experience from start to finish. Prices are competitive and shipping was fast even during the Covid crisis. "
"Even during a global pandemic the still managed to get my order out and to right on time. Good parts for a cheap price with on time delivery, can't beat that."
"You normally have the best prices on shooting optics and accessories. I have always appreciated your technical help."
"I have used OP hundreds of times, half of them ive had issues with deliveries. Recently I ordered 2 items. Received 1 but it says it shipped 2 and ive paid for 2. Ive called and emailed everyday for 2 weeks and ive yet to get a response. Don't order ANYTHING till this pandemic is over."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. Due to the outbreak of the Covid-19 virus, several of our vendors were affected and were at the time unable to give us updated ETA’s. This pandemic affected us grossly as well, due to the high volume of customer contacts to be able to answer all calls or emails in a timely manner.
We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. Nonetheless, this does not justify the fact that we did not provide an update on the estimated time for shipment of your order.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”
"Ordering was easy, delivery was fast. Will be buying from OpticsPlanet again! The Strike Industries Multi-Function End Plate w/ Anti-Rotation Castle Nut was an easy install and will be using this end plate on all my future builds."
"Saw what I wanted was at a fairly low price purchased it and got it at a decent time though given the situation we are in. Thanks thats how all online experiences should be, will definitely buy again."
"Optics planet is a good place to shop for all your optics or shooting needs. Processing takes a little while but once it processes shipping is pretty quick. Don’t hesitate to buy."
"OP never disappoints me! I order a items that are over $500 each time I shop with them. Even during this Covid-19 pandemic they had my item at at my home in 48hrs. That’s 5 star for sure and it was free too! You can trust them and they are easy to reach by phone also. Lastly if it’s not what you expected because of fit or finish. Just ship it back to them. Sometimes you need a special item that your end use is not the manufactures intended use and you can only see and read so much on an item description. You need to actually hold the item and measure it with calipers. This is my source for all things thermal, and night vision, but I can see me buying other items too. Thanks for a great deal always OP. "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear of your comments regarding your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused.
Our records indicate that at the time your order was placed we were not aware of the items discontinued status. Items on discontinued status are either no longer available from the manufacturer or Optics Planet no longer sells. An email was sent advising you of this information.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed you expectations in the future. ”