"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"This company ****! I placed an order after signing up for a 10% discount by giving them my email for notifications. They cancelled the order. I reordered and used a 12% discount coupon and several days later they sent me an email that despite the item being "in stock" it would take 3-4 months to ship one of the items. I cancelled that order. I reordered some other parts and they said they shipped them. They must have used Pony Express since it said it would be 16 days until I got the items. I did not cancel this order, but should have. This company is absolutely terrible. They have no clue whatsover about customer service! I will not buy from them again. Heed the reviews before you buy from these jokers or else buy at your risk and experience the OPTICSPLANET total frustration experience They don't care!"
"I placed a order for a barrel and reflex sight for my new pistol. I gave my PO Box as the shipping address. They responded saying they could not ship to a PO Box so I gave them my physical (home) address with the stipulation that they would have to ship via either UPS or FedEx because I don't have USPS at my home address. I received a confirmation email stating they would ship to my home and not use USPS. The next day I received a email stating my order was shipped via USPS. I called their customer service and was informed there was nothing they could do until it was returned to them, which could take weeks. Then they would either reship or refund my order. I felt like I shouldn't have to wait weeks for resolution and asked to speak to a supervisor. I was told one would call me back within 48 hours. They have basically **** over $500 of my money, which is a lot to me and probably just a drop in the bucket to them. It appears that their customer service policy is to make their customers pay for their shipping department's mistakes. I've been a loyal OP customer for years, but no more. "
“We are so sorry for the less than ideal experience you've had with us. Please be assured that this is not a usual circumstance and we are constantly striving to improve our services. We will meet as a team to work on preventing this from happening going forward. We truly value you as our customer and want to do everything we can to restore your confidence in us. Our customer care team has reached out to you to discuss this issue further and confirmed that you have received the package. We hope you decide to give us another chance in the future. If you do decide to give us another chance, please let us know and we’ll provide you with the best deal possible. If you have any questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day! ”
"Nov 30 2020, I ordered 1000 9mm124g NATO rounds from OP. My order had an ETA of a month. Now, nearly a YEAR waiting and watching the ETA dates pushed ahead, I have lost all expectations of receiving it. The price since ordering has easily doubled, and OP will not honor the previous agreement, This is a horrible way to run a business, and they should not be trusted to order from. Stay away from Optics Planet."
“We apologize for the delay on your order. Demand for ammunition has greatly increased over the past year and is currently significantly exceeding supply. Unfortunately, that means many out-of-stock orders might experience extended delays as manufacturers work to fulfill their own backorders to retailers. We do our best to update the ETA when we get new information from our suppliers, but that can also mean the date may change frequently or not at all if we cannot confirm a date from our suppliers.
We will continue to hold this order open until the merchandise is ready for shipment and issue tracking once shipped. If you have any further questions or concerns, please do not hesitate to reach out to our Customer Care team. Have a great day!”
"Wrote customer service a question about any upcoming promotions they might have for the upcoming Veterans Day in 7 days from now. Asking because I was looking at a high dollar purchase. The response I received back was, if I were an account holder or member of optics planet I would know. Really? That's the response I get. Not no, we sure are, but you will have to wait and see or I'll check for you. I am veteran, retired Army. This is how they treat their veterans. Just check your emails for promos when they come out. And that was it."
“We apologize for the miscommunication. Promotions are not disclosed in advance. We suggest subscribing to our mailing list as our marketing team sends notice about promotions through our newsletter. We almost always have promotions during special events however, we need to wait for official communications before we can fully announce this to the public.
We truly value you as our customer and want to do everything we can to restore your confidence in us again. If you do decide to give us another chance, please reach out to our customer care team through phone, chat or email, and we’ll provide you with the best deal possible. Thank you and have a great day!
”
"Ordered two items from OpticsPlanet.. The order was undelivered or lost by the USPS. Called OP, explained my situation and had a replacement order delivered in three days. NO questions asked. Great customer service. Thanks Amy. This is the third order I have placed with OP and never had a problem they didn't solve. "
“Thank you for your kind words. We always appreciate hearing positive feedback and are constantly looking to improve. If you haven't already, do subscribe to our newsletter to hear about exclusive promos that we offer.
If there is anything we can help you with in the future, please do not hesitate to contact our customer care team. Thank you and have a great day! ”
"STILL WAITING
We ordered the Wise Swingback Cooler seat on July 5, 2021. The website said it was expected to ship in 5-12 days. It’s now August 21st and we still don’t have it. My husband and I contacted Optics Planet 5 times and they have done nothing but lie. I was told I wouldn’t be charged until it shipped but they took the money on July 12th. Then they tried to tell me that they had not charged me yet while I was looking at my back statement where the money had come out. They even went as far as to call me a liar. Then they said it had already shipped but when we received a tracking number..so we called back and we’re to.d it would be shipped by August 16th at the latest yet here it is August 21st and still no tracking number. I contacted them by chat on the evening of the 16th to see if I could get a tracking number and James P. said he would check into it and email me a response but I’m STILL WAITING!!
This is the review I put on Optics planet and they denied putting up the review. Buyer beware..this company are LIARS and CONS."
“We are so sorry for the less than ideal experience you've had with us. We truly value you as our customer and want to do everything to restore your confidence in us.
We went over your review and we show that this was submitted as a product review. Unfortunately, your review was not approved because it does not focus on the customer's experience with the gear. We have guidelines when approving reviews we receive about products to provide relevant feedback for shoppers. You may visit this link to check on our Editorial Guidelines: https://www.opticsplanet.com/editorial-guidelines.html. If you'd like to discuss your overall shopping experience, please feel free to contact us directly.
We also checked your order to see what is happening there. The item on your order was listed as in stock with the manufacturer and as such, we tried to ship the item from that location. You were charged the amount of the item, but it turned out that the manufacturer no longer had stock for that item. The latest update from the manufacturer is that the item will be available for shipping around the first to the second week of September. If you no longer want to proceed with this order, please get in touch with our customer care team through phone, chat or email, and we will be more than happy to assist you. Thank you and have a great day!
”
"Same issues as everyone else. They want your money so bad that they blatantly lie about inventory count and shipping delays. First purchase I made was not shipped for 2 months, so I canceled it and ordered from another vendor. That order arrived in 2 days from their competitor. OP shipped my 2+ months late order 5 days after I canceled it. I then had to ship it back, at my expense, to get my refund(which took another month). Second order was listed as "in stock"(not likely) and shipping 15-24 days. After 2 months, I blocked all transactions having to do with OP from my payment method. That did not keep them from attempting to charge me 4-5 times until they took the hint, almost 3 months from when I made the mistake of ordering from them for the last time. I finally blocked them from Chrome so I didn't have to see anymore of their lies in my search results. Just a horrible company that should never be at the top of any search results. You should pretend they just don't exist, as you will regret trying to save money by having them waste your time and money. Consider ordering from OpticsPlanet not to be an option, ever, for any price. You will regret it."
“Thank you for your feedback. We apologize for the confusion caused.
The product availability can be located on the product pages below the add to cart button. This time frame estimates when the product will arrive at our warehouse from the supplier and will be ready to ship to our customers. If an item is ready to ship, it will not show the time frame and instead display "In Stock," "x remaining," or "x remaining, order now!" If it is out of stock or shipping from a sister warehouse, it will show the estimated timeframe in which it will be shipping. We cannot guarantee these estimations for products as they are not in our warehouse at this time, and we are at the mercy of our suppliers.
When an order is delayed, we notify our customers through email. Please keep in mind that you will not be charged until the order is ready to ship. If you no longer want to proceed with your order, please contact us so that we may assist you in cancelling your order.
If you have any further questions or concerns, please do not hesitate to reach out to our Customer Care team. Have a great day!”
"I ordered a complete upper in March with an estimate of 4-6 weeks to ship. Went with them because the manufacturer estimated 8-10 weeks. Delivery kept getting pushed back. I finally called them after 11 weeks of waiting and they told me I was 12th in line and I would get it in about 4 weeks (about 15 weeks total). It has now been 20 weeks since I ordered. Two days ago the delivery estimate changed again…to 36 weeks after I initially ordered and they told me I am now 10th in line. The kicker is that on the website the item is projected to ship in 1-4 business days. When I called customer service two days ago, a nice lady named Mildred tried to explain to me how lines work (like I’m an idiot) and told me that the estimate on the website is only an estimate and is not accurate. After the call I decided to order the item again to see what happens. The item I ordered that day shipped less than 24 hours later and the one I ordered in March (the exact same thing) is still projected to ship in November. Do yourself a favor and order your stuff from a different company. Opticsplanet is complete garbage and their customer service team lies."
“We are so sorry for the less than ideal experience you’ve had with us. Please be assured that this is not a usual circumstance and we are constantly striving to improve our services. We will meet as a team to work on preventing this from happening going forward. We truly value you as our customer and want to do everything we can to restore your confidence in us again. If you do decide to give us another chance, please let us know and we’ll provide you with the best deal possible. If you have any questions or concerns, please do not hesitate to reach out to our customer care team through phone, chat or email. Have a great day!”
"I've ordered several things from OpticsPlanet over the past few years and always received my order on time and as expected. I recently had an issue with an order because one item from a multi-item order was backordered. When it came in they tried to charge the same card but it didn't go through. I called in and asked if I could just give them a different card number. No problem so the customer service rep transferred me to an automated system where I entered the card info and then I got transferred right back to the original person. This is absolutely fantastic security since it eliminates any human element from the equation. Granted their backend systems still need to be secure but it removes any responsibility from the customer service person. I think this is an extra step that very few companies will take and it makes me more comfortable buying from OpticsPlanet."
“Thank you for your kind words. We always appreciate hearing positive feedback and are constantly looking to improve. We are committed in providing a safe and secure shopping environment for our customers. We hope you enjoy your purchase. Have a great day! ”
"6 months! I've been waiting for my order for 6 months and every time I check the order status it is pushed back 2 weeks to a month longer and reading all the other reviews I don't see any resolution. Just an lame apology for the poor customer service. When I ordered my BCG it was listed as in stock. Not back order. It should have shipped promptly. Yet here I am 6 months later still waiting and I just found out it got pushed back another 2 weeks. If they can't fill the shipments, state it at the time of order and not months later. Cause now the part I need isn't available with anyone else either. If I would have known at the time it was going to be like this, I would have paid more and ordered from someone else and got it on time."
“We are sorry to hear that you have not had a positive customer experience with us. We understand that no one likes waiting for their gear and apologize for any inconvenience this may cause.
Please note that a product's availability is listed to the right of the Add to Cart button. If it is in stock, it will say "Expected to ship within 1-2 business days". If it is out of stock or shipping from a sister warehouse, it will show the estimated timeframe for shipping.
We utilize a combination of product-based historical trends as well as direct communication from our vendors regarding their estimated time for us to receive their products in our distribution centers. While we strive to meet or exceed the estimate for every order, supplier availability changes regularly, and we will email you when the ETAs change. We show you the best estimates, which are not a guarantee, and we update the website as we receive new information from the vendor or receive products in our distribution centers. Sometimes it takes longer than estimated for the product to arrive; however, placing a backorder guarantees your place in line.
While we are proud to support backorders, including hard-to-find and high-demand products, we never want to disappoint our valued customers. Please understand that your place in the queue is locked in, as well as your price, and we fulfill backorders on a first-come-first-serve basis. Keeping your place in line ensures you receive your product as quickly as possible. To see more details regarding backorders and your options, please check out https://www.opticsplanet.com/inventory-availability-faq.html.
We are sorry that sometimes products take longer than estimated to arrive, and we appreciate your patience during such unprecedented high demand. If you have any further questions or concerns, please do not hesitate to reach out to our Customer Care team. Have a great day!
”
"I'so all the bad reviews and still try to buy from them, and the are do to me what the do to all. The change status to 1-4 month after the status was spinning. and i try to speek with them and get bad results. Please by smart and don't buy from them. the are selling stuff there don't have in the store/stok. And then the tell you 1001 stores "
“We are so sorry for the less than ideal experience you’ve had with us. We truly value you as our customer and want to do everything we can to restore your confidence in us again.
In situations when we have back ordered items, we work with our supplier to get the shipment as quickly as possible. Typically, they provide an estimated delivery date and make their deliveries within the specified time frame. Unfortunately though, those estimates do not guarantee the item will be delivered to us in the timeframe provided.
We do support backorders and order hard-to-find and high-demand products for our customers continuously. We recommend placing an order for backordered product, as this allows you to lock in the price and your place in the queue. Orders are filled on a first-come-first-serve basis, so having your place in line ensures you receive the item as quickly as possible.
Please note that your credit card will not be charged until we are able to ship your order, and you may cancel any time before shipment. Alternatively, if you would like to explore some other options, we have a warehouse full of products and our representatives would be happy to help you find a suitable replacement.
If you have any further questions or concerns, please do not hesitate to reach out to our Customer Care team. Have a great day!
”
"I ordered instock products from Optics Planet, Brownells, and Midway USA on the same day. 5 days later I had my orders from Brownells and Midway. After waiting a additional week, optics planet had still not shipped.
I canceled my order from Optics planet. A month later they shipped my canceled order. I called them and waited on hold for about 20 minutes. After they answered I was yelled at. She refused to cancel the label and return my money.
I refused the shipment without taking possession. They held my $500 for 4 months. The management refused to apologize. Buy from them at your own risk."
"Ordered a product that was shown to be in stock and Checking Availability showed it would ship in 23 - 32 days. Different colors of the same product were all on backorder. A couple of days after the order was placed it changed to 100 plus days. I understand that things happen. I could wait. 45 days later, it shows shipping to be delayed for over 250 days from when it was ordered.
I got on the site and found another configuration that again showed in stock and shipping in 23-32 days. A different color on backorder but not the one being ordered. So I place the order. The next day this new order shows shipping over 200 days as well now.
Well, I go back to the item on the site and it is still showing that it is in stock and shipping in 23-32 days. It is not backordered or nothing stating that shipping will be delayed.
So I reach out to Customer Service. Just wanting to understand what happened. And to let them know that something may be broken. Yes I am frustrated. I explain the situation. The Agents gives me the song and dance that the manufacturer is behind. I explain that my complaint has nothing to do with that. It has to do with the Bait and Switch of telling me and other people right at this very moment that you can ship in 23-32 days when you cannot. AGent did what he was trained to do and towed the company line. etc...
However, it did not resolve anything. I am sure this Agents leadership at Optics Planet has no interest in knowing that they are either misrepresenting themselves (nice way of saying lying) or a system is broken and not updating correctly (assuming they have integrity).
Due to the Agent not offering to pass on info, or unable to offer any solution as my complaint was the misrepresentation. The culture there is for the Customer Service people to just be a barrier between the customers and leadership. So just shut up and give us your money."
“Thank you for your feedback. We apologize for the confusion caused. The product availability can be located on the product pages, below the add to cart button. This time frame is an estimate of when the product will arrive at our warehouse from the supplier and will be ready to ship to our customers. If an item is ready to ship, it will not show the time frame and instead display “In Stock”, “x remaining”, or “x remaining, order now!”
The demand for our products has been unprecedented. While we are proud to support backorders, including hard-to-find and high-demand products, we never want to disappoint our valued customers. Please understand that your place in the queue is locked in when an order is placed, as well as your price, and we fulfill backorders on a first-come-first-serve basis. Keeping your place in line ensures you receive your product as quickly as possible. To see more details regarding backorders and your options, please check out https://www.opticsplanet.com/inventory-availability-faq.html.
You may notice that backorder dates change and wonder how those dates are determined. We utilize a combination of product-based historical trends as well as direct communication from our vendor regarding their estimated time for us to receive their product in our distribution centers. While we strive to meet or exceed the estimate for every single order, supplier availability changes regularly, and we will email you when the ETAs change. You’re also welcome to check Order History in My Account for updated backorder dates. We show you the best estimates, which are not a guarantee, and we update the website as we receive new information from the vendor or receive product in our distribution centers. Sometimes it takes longer than estimated for product to arrive, however placing a backorder guarantees your place in line.
We are sorry that sometimes products take longer than estimated to arrive, and we appreciate your patience during such unprecedented high demand. If you have any further questions or concerns, please do not hesitate to reach out to our Customer Care team. Have a great day!
”
"EDIT: OpticsPlanets response below is a lie, they have NOT issued a refund and I see no indication that it was shipped. I will edit as/if anything changes.
I ordered ammunition and decided to add a T-shirt to the order as a gift to a friend. T-shirt was packed up same day and showed ready for pickup by UPS. After week, I received the ammunition, but the T-shirt had the same status. I emailed them to cancel for refund and the told me it was shipped and provided the wrong tracking number (the one for the ammunition). It is impossible to get through on the phone, so 2-3 day lag for every email is what you will deal with and they will not read your emails, just reply with information you can see yourself online. The 2nd email I told them they sent me the wrong tracking number and asked again for a refund because it still was not given to UPS. They responded with the correct tracking number (which I had from the beginning and still shows that it was not given to UPS), and totally ignored my request for a refund.
The made a shipping label, then lost my shipment before they gave it to UPS. They would rather keep my $10 and lose a customer, when they could have just checked and realize that it wasn't shipped. In the beginning, I would have been fine with just sending it out, but they would rather lose a customer over a $10 shirt than do the right thing. I don't judge companies by problems that arise, I judge them by how they handle those problems, and Optics Planet fails."
“We are so sorry for the less than ideal experience you’ve had with us. We truly value you as our customer and want to do everything we can to restore your confidence in us again.
We have followed up with our warehouse team to see what happened to the package. It turns out that the shipping label was created and the item was packed for shipping but has not been picked up by the carrier. I went ahead and sent a request to ship this item. We apologize for the inconvenience that this issue has caused. I have also refunded the cost of the shirt to compensate for the issue.
We hope that you would give us another chance in the future. If you have any further questions or concerns, please do not hesitate to reach out to our Customer Care team. Have a great day!
”
"I ordered a rifle case from OP in early January. They said it was in stock, and due to busy volume, it would ship in 5 to 7 days. They charged my PayPal account immediately. After a week with no shipping, I called customer service and was offered assurances the product would ship. After 3 more weeks and multiple customer service failures, I cancelled the order. My money was not refunded and they later shipped the case which I had already purchased from another vendor (which arrives in 3 days). I contacted customer service, who had UPS redirect the case back to them. Now nearly a month later they have yet to refund me. I have had to contact PayPal in order to try to deal with this. Optics Planet still has my money 2 1/2 months later. They are either incredibly inept or dishonest. I advise against using them. "
“We apologize for the less than ideal experience you’ve had with us. We truly value you as our customer and want to do everything we can to restore your confidence in us again.
We are terribly sorry with the delay on our returns processing as we try to catch up with our backlog due to the pandemic. We process returns in the order that they are received. We have made an exception and processed a refund for your order on 03/19. You should see this reflect on your account within 3-5 business days.
If you have any further questions or concerns, please reach out to our Customer Care team and we will be more than happy to assist you. Have a great day! ”
A rep from OpticsPlanet.com, opticsplanet, has responded:
“Thank you for taking the time to leave us a feedback. At OpticsPlanet, we support backorders for our customers to have the option to wait in line for out-of-stock products. We're proud to be able to work with our expansive supply chain to offer many hard-to-find items, or allow our customers to pre-order the most in-demand items so that they can be first in line when the item is available again. To determine if an item is on back order or if it is ready for shipping, the product availability can be located on the product pages below the add to cart button. This time frame estimates when the product will arrive at our warehouse from the supplier and will be ready to ship to our customers. If an item is ready to ship, it will not show the time frame and instead display "In Stock," "x remaining," or "x remaining, order now!"
We have reviewed your order and we show that the shipping method chosen for the order was value shipping. Value Shipping uses a combination of DHL or UPS with USPS and, as published on the site, takes about 7-10 business days for delivery time. Your order was placed on 02/12, shipped on 02/15, and delivered on 02/22, ahead of the delivery schedule. Please be advised that faster shipping options are available for a fee that will lessen the amount of delivery time. Thank you for your review and if you have any other questions, comments or concerns, please do not hesitate to contact our customer care team.”