"I hadn't purchased from OptiContacts before, and I'm always a little nervous when buying contacts outside my network (EyeMed), but OptiContacts price was very competitive (after reimbursement from Eyemed, it was lower than in-network providers), and the product with the correct prescription was sent."
"Advertised promo price is not what you pay. $70 for processing is outrageous. Just advertise the real price, that would be more fair. The bait and switch is ugly. Very unlikeable, OptiContacts. Some good honesty would be appreciated and go a long way. I would definitely go with some other company that advertised the same (real price)"
"I never received my contacts I ordered at the beginning of April! "
"OptiContacts had my order filled and delivered in just a few short days. And, everything was correct!"
“Thank you so much for your glowing review! We're thrilled to hear that you had a great experience with our prompt service and that your order arrived quickly and accurately. We appreciate your business and look forward to serving you again in the future.”
"i received the wrong contacts and still trying to get at least a partial refund."
“Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience caused by receiving the wrong contacts. Ensuring your satisfaction is important to us, and we're committed to resolving this issue promptly. We will be contacting you shortly to arrange for a replacement of the correct contact lenses. Thank you for your patience and understanding as we work to make this right for you.
”
"Great customer service. Would shop here again. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"Easy to order. Good delivery. Same product as always. Dependable for reorder."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"Just a year ago prices were more moderate. "
“Thank you for sharing your feedback with us. As a company, we strive to offer competitive pricing while also considering factors such as the manufacturer costs. While we aim to keep our prices reasonable, fluctuations in these factors can sometimes result in adjustments to our pricing structure. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your continued support.”
"The service was amazing! I had to contact a rep to help get my prescription and he was so helpful and kind."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"The prices are significantly lower than other websites and not to mention the customer service. Even though I received a discount on my first order they also gave me another one time discount when I called in regards to my payment not going through for an issue on my end. Truly an amazing site and can’t thank them enough for keeping me going through my contact needs."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"Paid $12.95 for shipping and contacts shipped on 4/10 and still haven’t received them as of 4/29. Can’t find a way to contact company for help. "
“Thank you for reaching out to us, and we're sorry to hear about the delay in receiving your contacts. According to the tracking number, the package is currently stuck in transit. Additionally, we'll ensure that you receive the assistance you need, whether it's tracking down your package or arranging for a replacement if necessary. Expect a call from us shortly so we can address this issue and ensure that you receive your contacts as soon as possible.”
"There was an issue with my contacts that was fixed right away!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"Great Customer Service. Received product in great condition."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"I LIVE ON AN ISLAND IN THE CARIBBEAN, AND MY OPTOMETRIST LOST THEIR CONTACTS VENDOR. I WAITED FOR THEM TO FIND ANOTHER, AND ASKED FOR MY PERSCRIPTION SO THAT I COULD JUST ORDER THEM MYSELF. IT WAS SO EASY TO ORDER THEM FROM YOU! THEY ARRIVED FASTER THAN I EXPECTED PROTECTED IN A VERY STURDY BOX. I AM VERY HAPPY AND SHALL CONTINUE ORDERING FROM YOU! THANK YOU FOR TAKING SUCH GREAT CARE OF ME!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"Great price on contacts. Wish shipping was faster. "
A rep from OptiContacts.com, KitsAlex, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”