"Ordered large dining room chandelier. Good communication with Jose and Chris, appreciated responses by phone and email to concerns we had with shipping and questions on the product. Satisfied with transaction and price of the chandelier. "
"I found Olighting to be an extremely professional and responsive organization. In my lamp purchase, I experienced a number of unfortunate manufacturer malfunctions, all of which Olighting staff were extremely helpful in expeditiously sorting out for me, so that I can enjoy my lamp to the full. "
"I had a delay in my order and was not contacted to be informed. Had to inquire when I realized it had not arrived 2 weeks after it was scheduled to show up. But, after they were made aware of the situation, they explained the reason for the delay and kept me informed of schedule until the light arrived. They did expedite once it was brought to their attention. The product does meet my expectations. It is a very unique item and no one has anything like it in my small town. Just what I was looking for. I would be willing to use this supplier again based on quality, but might be hesitant to recommend to friends due to initial lack of communication about my order. "
"***** - O Lighting delivered a superior product with outstanding customer service. Communication was excellent and ship time/delivery was very fast. I would most certainly do business with them in the future."
"Ordered from O lighting because the light I needed was in stock and they have a reasonable return policy. Despite a few miscommunications about how fast they would actually ship it, with contractor supply delays it was working out OK. However when we opened the box with the electrician there to install - 1 piece was broken. I immediately e-mailed them the photo of the problem and when they asked photos of the shipping box. They dealt with the manufacturer & the replacement part arrived the next week- just in time for the electrician's next visit! Thank you so much for giving this story a happy ending!"
"Worst experience ever! I payed 12 thousand dls 7 months ago, and I stilli haven't received my Bocci lamps and Jose hasn't return the money."
"I called in to Olighting after calling numerous other companies looking for a very specific lamp. Every company before Olighting that I spoke to said it would take at least three to six months to ship this item to me. When I got on the phone with Olighting it was immediately an easier process! They quickly put me in touch with a man named chris, who asked me a couple of brief questions about the product I needed and then I asked him if this could be shipped to me by tuesday..... he told me that there was a very big sale going on and shipping typically could not be overnighted or even shipped out of the warehouse that quickly, but that if I could hold on he would see what he could do to help. Two minutes later, Chris not only ordered the amazing lamp for me but got it shipped out for me so that it be at my house a day earlier than I needed! Amazing! He followed through quickly with an email confirmation, and then tracking numbers for the lamp. I will use Olighting again for sure! Thanks Chris! "
"I own a 7 year old Foscarini Orbital lamp. I did not purchase the lamp from olighting. When I called Olighting to inquire about a part I needed (the round glass which unfortunately my cleaning lady broke.) they were very helpful about finding me the part. I ordered the part and it took a couple of weeks to arrive. The sales person was very clear and honest with me. He said it would take a little time and that they normally do not like ordering parts. 3 weeks passed by when I finally received the part. When I opened the box the part they sent me was not correct. Instead of sending me the round piece they sent me the s glass. The next day I called customer service. They were extremely apologetic and told me that they would make good for the mistake. Because of my troubles they offered me a 20% discount on the item. They also told me to keep the wrong s shaped glass and the correct glass would be shipped to me in a couple of days.. I was floored with their actions. This is customer service at its best! I will definitely purchase other lamps from this retailer. They went the extra mile!"
"I have a craze for pendant lights. I like updating the lights of my place after a reasonable period. It has become, in fact, my favorite time pass. It sounds crazy but I can't deny the validity of this fact. I keep on searching for beautiful pendants, according to my mood and which are also in line with the latest trend. Well, one fine day Olighting.com happened to me and it came as a true savior. To add on, I don't just hunt pendants merely for its looks, but also by the technical advancement it possess. So, you can now well comprehend that how difficult it would be for a light to convince me for concluding a deal. Apart from all these things, the pendant lamps at Olighting.com are making continuous endeavors to attract me. I find a lot of interesting and fresh designs here, which triggered me to deal with them recently. I have undergone a really good experience. They are thoroughly professional in their dealings. And it's not only the dealing that they take care of, they also provided after-sales services to make sure that their customers don’t face any problem with the item. I am going to look up to Olighting.com in the future too.
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"I purchased the Foscarini Aplomb Suspension Light and it looks great. Never seen a concrete pendant, but still very delicate. Cannot wait to install it."
"I received my order last week. It was an expensive designer chandelier and pendant duo. Buying at O lighting had been great and quick. My order arrived in the promised time. They helped me during the installation, which was quite helpful of them. Would love to buy more from their website."
"An interesting and instructive customer experience. "
"I purchased a beautiful Marcel Wanders piece from them, but it sadly arrived damaged from UPS. I called to report the condition and they were very courteous and understanding, shipping me another before I even had a chance to return the damaged item, while also giving me 10% discount on my next order - and it wasn't even their fault!
I had an excellent customer service experience from Olighting and I will be purchasing from me again."
"Great customer service! I placed a large order and returned one of the items because it no longer suited my project, and I received an immediate refund!!"
"I ordered a ceiling fan online and it shipped within a week. I called after the 2-3 days advertised online and spoke to Chris whom informed me that there was a shipping delay and that it would ship the following day. I asked him to send me tracking information and he did. I have a beautiful ceiling fan and I am planning on purchasing from these guys again to continue my remodel. "