"I only got half my order the rest Was on back order. I had to call three months later to see what happened to the rest of my items."
"Call to check on my order and talk to a man named Max and for me this shipment was a little slow and the company only bills your card after it has shipped.very excited to receive my camera and the free stuff max has sent.these people are friendly and polite looking forward to doing business with them in future. "
"I placed an order to buy a $3,000 camcorder with these guys and paid $99.90 expedited shipping. I also called them to verify they had the product in stock before placing the order.
The company didn't provide any tracking info and wouldn't email it to me. I called them to see the status 4 days after the product was supposed to be delivered. Turns out, they didn't have the product in stock and needed another 3 weeks to deliver it.
I also discovered the product was a grey market version of the product and if I wanted a USA version it was another $1000. Basically, they are about $500 more than buying it from Amazon, plus they wanted payment via Venmo.
This company is a bait and switch company. Near as I can tell, they're great prices are not the products you think they are and it you want a none grey market version, they are substantially more expensive than buying on Amazon. Buy at your own risk."
"The customer service is great. Able to talk to a real person who knows your order. Easy to work with and great pricing. "
"The sales Agent Max provide me very good service, clear detail explanation for this camcorder , I can get the right one and perfect I need
This Camcorder is just meet our need for TV media .. "
"I contacted Njaccessory about an order. Not only did they give me a great upgrade, they were going to send it by the end of the week so I could get it by Christmas! They have outstanding customer service!"
"I got free upgrade and getting in 2-3 days."
"This is the fourth time I have tried to buy this lens. I have to complement you people. They were informed and patient. Not too common in your business. Many thanksl"
"Received very cordial service before placing order. Also, received excellent service on some missing items.
I really appreciate the way of handling of my concern by Mr. Dave.
Intends to purchase all future photography equipment from NJA."
"Due to the COVID-19 pandemic, our church found it necessary to utilize live streaming outlets and for that, we needed the correct equipment. After some online searching, I ran across your company and called customer service. All my questions were answered and then some. What the first CSR didn't know he referred me to another more specifically knowledgable sales rep. What he didn't know he referred me to the rep for the vendor of the camera itself! Phenomenal...that was teamwork in action. I know I've missed some names but DeWayne and Robert Watson were amazing. Further recognizing our need for the equipment and accessories made relevant and affordable suggestions that we took and then expedited our order so we could have it in time for Sunday's service. We received everything in 5 business days' time which is no small accomplishment. I called today to check the status on the tripod and again received great service from Max and his assurance that he would follow up. If the consistency of service, products & pricing continue you have a customer for life. Thanks so much!
Cassandra Neal
Shepherd's Way Christian Church
Zebulon, NC"
"I called in, Mr. Victor Cohen assisted me and told me exactly what to do and it was a breeze!! I’ll definitely be shopping with NJ Accessory again!!! "
"Max was great! Great customer service!"
"Was nervous at first being a first time buyer on this site but overall everything went well and I’m surprised the free shipping came so fast"
"What I expected when I called to inquire about a camera bundle was (hopefully) a simple verification of what was included in the item I was interested in. What I got instead was Max: not only did he answer my questions with efficiency and knowledge, but then he encouraged me to get a newer model than I was looking at, as well as giving me a deal beyond my imagining. I'm walking away with the security of having a long-lasting warranty on products that I plan on being able to use for years to come, and the feeling that I'm being taken care of. I am truly surprised and delighted with this experience. Can't wait to receive my *not so little* bundle of joy! Thank you, Max and Team!"
"BUYER BEWARE! There are plenty of horror stories about this org's service and quality - just look past "pricing." Multiple emails w/zero reply. weeks and weeks to return defective products (through the MFG). Even offered to buy a NEW one to get the product asap - return the old - ZERO RESPONSE to multiple emails. Impossible to find them as a legitimate organization on LinkedIn or anywhere else "besides their website showing a picture of a large team of staff" - it's impossible to get anyone (besides 1 guy) on the phone, much less find anything about their company or management team. All this with a published pledge to "provide exceptional service to answer all your questions and provide you with the best solution for all your photo, video and electronics needs." SERIOUSLY!? DO NOT BUY HERE!
Completely unprofessional and unacceptable."