"I ordered a prebuilt pc for my partner back in march as it was on sale, the PC arrived perfectly intact and no issues, however after ordering myself one. the AIO cooler in very bad shape but, was approved to be sold for some silly reason. Newegg's CSR Ashley V. was very helpful checking information and getting the defective PC sent back and replacement to be shipped out as available upon return of the defective product. the merchant themselves mostly ignored my request for assistance. I've been a Newegg customer for over 10 years and they continue to have great customer support. I couldn't thank them enough with the help."

"I am a senior who decided to go it alone online and purchased a great looking mini-pc from Newegg.com.
I received it quickly, took the plastic off and then realized it didn't have a few features I needed.
I was concerned about making the return, and realized that I didn't really know what I was doing...
I called Newegg.com customer service, and was connected with Josh, a Newegg.com technician in southern California.
Josh walked me through my concerns with skill and patience and found a fantastic Dell pc with all my requirements -
And for less money$ ! He emailed a return RMA for the mini-pc and... Best customer service, EVER!"

"I had a problem with a product that needed replacement. The support specialist was very understanding and helpful. Even though I had missed my return date they gave me an exception to the rule and replaced it without any hesitation which is almost unheard of.

I recommend NewEgg a 1000 percent and they will always get repeat business from me. They are just Eggsellent!!!

Andrew"

"I got helped by Chonriee so fast that I could watch the River vs Boca game in time, quickest and precisely response. Needed help with a bill and his next answer already contained the information I needed. Thank you Chonriee J."

"The merchant fulfilled the order quickly but made a mistake when shipping. Due to some extenuating circumstances, the item was required immediately and we paid a hefty shipping add-on to get the item shipped as quickly as possible. In this case, the merchant made a mistake and shipped the item a much slower method that will take the item a full week (it still has not arrived) to reach the destination. While the merchant credited us the shipping cost, this mistake cost my business several thousand dollars. I appreciate the merchant's willingness to try to make this right but the financial impact to my business is substantial. While the verdict is still out on the quality of the item, I would suggest clear communication when placing an order with this merchant."

"I have been a Newegg customer for about 18 years. I have never once had an issue with their shipping and customer service. Anytime I need to return something they have been a delight to work with. Please remember to always choose sold by/ Shipped by Newegg to ensure excellence service ."

"I had an issue that has been a pain for several days and both Jacqueline and Conrad were some of the most efficient and helpful associates I have ever met, and solved my issue within less than 20 minutes. I am beyond happy with my service and I cannot stress enough how amazing, patient and understanding they were. Thank you again. Phenomenal company and exceptional employees."

"Outstanding customer service from the above employee. I didn't know where to start and Alex was patient and walked me through everything. I sincerely appreciated the help."

"I've been a happy Newegger since way back when they were called Egghead (really glad they changed that.)

Twice recently I've ordered components which on the following day began offering promotions for a free game - first a 7900XTX/Avatar, now a 14700KF/Star Wars Outlaws. Both times I contacted support and was granted the codes despite ordering before the promotions began.

I'm glad that while customer service from jungle-themed online merchants continues to decline, Newegg remains a worry-free shopping experience."

"I had a problem getting the website to properly distinguish between my shipping and billing addresses. I was afraid the order would not go through if this were not clarified. Josh T. in customer service was awesome. He was polite, friendly, and very good with the computer. He moved through the process with me. He cancelled the initial order. Then he helped me set up the addresses, reorder the item, and put the billing address into the payment field, the need for which was not apparent on the website. That's why I needed an expert. Josh T. expertly guided me through the process and we got the order placed correctly.

The little things in life can trip you up. That's when you need help. Thank you, Josh T.!"

"Jacqueline was very helpful and understanding and got my shipping address fixed with no issues"

"Website price was reasonable, variety was good. There was a slight issue with my order on arrival so I reached out for tech support. My problem was handled carefully by a thoughtful and personable technician called Joshua Thompson. Really appreciated the specific and timely help that he gave us. Thanks a lot, Josh!"

"After mistakenly shipping a beautiful, brand new gaming laptop to an old address— I'm very pleased to say that NewEgg's customer service is just out of this world great. I worked with a chat agent named Alyssa, who calmly and kindly helped me figure out a reroute plan. I had to chat back in a second time with another question, reconnected with her (lucky for me!), and she immediately remembered me from our earlier conversation and was able to resolve/confirm everything I needed from there. Her professionalism and attention to detail was awesome, and it definitely turned what could've been a really stressful situation into a little blip at most! I can't wait to break out my new machine and get gaming once it finally arrives... thanks Alyssa!!! "

"I've bought quite a few things from Newegg.com over the years, and they have always had the best (or almost the best) price, as well as free (or nearly free) shipping. They move a lot of product, so i guess it's inevitable there are going to be problems from time to time. Out of many dozens of purchases i've made, only the last two most recent ones had issues.
The most recent, and the reason i'm writing this review, was an intel cpu stock cooler that came with a broken fan blade. The box was perfectly fine, sealed, and intact, so i can only guess there was a material flaw in the ABS fan (or whatever it's made of).
Anyway, i contacted Newegg, and after showing them the damage one of their customer service team (Vance D!) right away offered a partial refund/store credit for the fan. I'm sure a full return would have also been an option, but this worked out better, and allowed me to upgrade the stock cooler for next to nothing.
So it turns out they're pretty serious about that "Hassle-Free Return Policy", and for that, i thank them.

I guess, to finish the story though, the other item that i had issues with was an ASUS motherboard i purchased the previous year that had intermittent and hard to pin down booting problems. Partly due to the intermittency and partly due to my short available time to work on the computer, i was unable to figure out the problem until around 40 days after receipt. So i had to go through ASUS directly, and write out all of the specifics of the problems and fill out an RMA, etc., etc. The total turnaround was about 2.5wks, and i ended up paying the same as a much better motherboard. IF i had caught the problem in 30 days, i have no doubt that Newegg would have made the situation right, and done so in much less time than ASUS. So get your trouble-shooting done soon!
Newegg definitely still stays extremely competitive, and manages to maintain great customer service as well. And that's why i'll keep coming back!"

"Had a problem with a new computer that the SD card reader was not installed before shipping. The customer service representative
was very helpful in finding the part that would replace the device on my computer and expedite the shipment. The next time
I need anything in the electronics field Newegg will be my go-to store because of its outstanding customer service team. "