"I purchased a new motherboard. The box didn't seem damaged but when I opened everything up the area where the pins connect to the CPU did seem damaged. I contacted the customer support immediately and explained the situation and they said that they would be able to replace the damaged item. I sent it back the next morning after our online chat. 6 days later I get an email saying that they cannot replace the item and that they will be returning the broken item in 3-5 days? I contacted the customer support service again trying to figure out why. They said that there policy doesn't cover damaged items. Yet I received the item in its state, returned it the day after it was delivered to me? I mentioned that I explained this to the customer service rep the day I received it and they said they could replace it. She recommended I call the manufacturing company instead?!? I feel robbed and I recommend any consumer to stay away from this company, it's a few dollars cheaper but they make there money on sending you broken parts. "

"Newegg used to deliver fast and provide direct warranty support when there were problems with the product. These no longer seem to be business practices they care about.
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"Absolutely amazed with the product i received. Runs fantastic with a good price on it. Bought the Slate MR series. Would recommend "

"Shenzhen Guojia Optoelectronics Technology Co., Ltd. is a subsidiary company of Guojia Group (Hong Kong) Co., Ltd., which is registered by the government (registered capital of 50 million), focusing on LED transparent screen manufacturing, R&D, design, sales and engineering services. high-tech enterprises."

"Newegg makes it extremely difficult to get customer service on "marketplace orders". And if you happen to buy using your paypal account, you can't even log back in and do any customer service type functions on the website. The last straw is that I purchased a refurbished product from their marketplace, which proved defective within about a month of buying it. Neither newegg nor the marketplace seller (Jabra Online Store) will stand behind it. Money lost, and chalk up to experience. "

"Variety of Electronics items. Love the keyboard."

"Compared to Prime, which now does next day even on weekends, I must say I am a little anxious to get my stuff and Newegg is slower there. But selection is super broad and price is very good. Changed my mind on case after order, bought a different one and CS got the case dropped from the first order no problem, so AWESOME there!"

"I'm an IT Director. Purchased an Intel mobo and it was DOA. Would not post. Wouldn't even power up usb devices. Returned for RMA and they said it had bent pins. Talked with Customer service via chat and she said board was used because they found thermal paste on it and rejected my RMA. Not only that but during chat the girl completely cut off conversation because she said it had been over 5 minutes for a response. It had maybe been two minutes. It showed I was typing just like it shows me she was typing. Total crap. Searched and motherboard RMA's and it seems like motherboard bent or broken pins is Newegg's go to rejection line. I have seen reviewers write that was their rejection for items that weren't even motherboards.

My mom is disputing a charge with them as well for the free Amd xbox game pass because they charged her $30 for it when it comes free with AMD processors. Totally shady company now. Will be moving my business personally and my other much larger PC based business purchases to another vendor. Totally pathetic. I wish I would of know of all this before. Seems like everything is great if you receive working product, but if not you are screwed and lied to and they manipulate the situation in order to not be accountable. At least glad I found out now. Those new server purchases can go some place else from now on.

Even after rejecting my RMA and saying I would be receiving a Tracking number for the rejected item it has now been 5 days and there is no tracking on Newegg's site and none has been sent to me via e-mail. So have no idea if board is on its way back or not or if it can be handled through Asrock who manufactured my motherboard. Also funny in regards to dealing with Asrock Elena told me via chat it had a 3 year warranty but according to Asrock's website they only offer a 1 year warranty. Not that the time frame is an issue at this time but just shows you how incompetent or completely dishonest newegg has become.

If you google newegg and bet pins and brings up tons of horror stories of people having newegg claim their motherboard had bent pins. It is pretty hard to bend a pin unless you are an idiot in a socketed intel mobo. The cpu and socket have an arrow. Install it correctly and there are no issues. Not rocket science. Yet Newegg constantly says it is an issue and rejects RMA's in fact a found a story or two of newegg claiming bent socket pins on non motherboard products like GPU's (VIDEO CARD) that don't have pins. Not to mention the stories on forums about the RMA Department at Newegg deliberately damaging products so the consumer can have their RMA rejected.

https://hardforum.com/threads/newegg-rma-technicians-are-breaking-my-returns.1694667/

I could share a lot more google results on Newegg and their practices and them trying to screw over consumers.

Newegg is fine if you have no issues, but if you run into issues, don't plan on getting your products fixed or replaced, and consider you might just lose all your money and get screwed over completely for the item you purchased. If I would of spent $10 more at amazon instead of pinching pennies I would of already had a replacement motherboard and been enjoying my new computer build. Instead I have a whole computer worth of parts and after three weeks still can't use or even test other parts because newegg is drawing the process out and even then making me hope asrock will repair supposed issue when the motherboard wouldn't even post to begin with and who knows how long that will take if newegg actually sends me back my motherboard that is. So far I spent around $150 and don't even have a "defective" product to show for it. "

"I was on the phone for roughly 20-30 minutes and the representative, Elena, was very patient and helped me find my information but unfortunately it wasn’t this website but thank you!"

"On December 28, 2019, I ordered a WiFi adapter for my PC. It didn't have a stable connection and I went through the return process. Newegg emailed me a return label. I returned the item, in the original box and packaging, applying the label that Newegg sent to me. Within 4 business days, the return was signed-for, so I expected a refund within a few days. I waited. And Waited. And Waited. I received a warning email that my return would expire if I did not return the item. I had already received an email confirmation from FedEx that the return was delivered. I called Newegg and spoke with a very clueless person who told me that I sent the item to the wrong address! What? I used their label. I told her that I had returned the item, using their label, and gave her the tracking, which she already had as Newegg had sent me the label. I told her it was signed for, gave the name and date/time stamp from FedEx. She said, "You used the wrong address so you have to retrieve the item and use a different label to return the item to us, before the expiration date." They lost the item, but I am somehow to retrieve it for them? In California? The expiration date, of the return, was less than a week! I told her that it wasn't my fault that they sent me the wrong RMA label and I was being held liable for their error. She told me that was the way it was. For clarification, I printed two copies of the PDF label, used one for the return and kept the other so I'd have a tracking number. Both labels matched and the tracking number matched the number on my account return status page.
Since I had purchased the item from Newegg using PayPal, I turned to Paypal and sent all supporting documentation to them, including the label, the copy of FedEx tracking, Newegg invoice, a screenshot of the Newegg.com customer account return status page, the PayPal statement, etc. Paypal asked for 10 days for Newegg to respond, which I agreed to. Newegg never responded. I received a refund on February 5th, for the full amount. A month later, NewEgg wanted me to reverse the charge-back, as they had conveniently found the item and wanted to credit my account. It appears that Newegg only wished to refund me after the charge-back. Evidently, Paypal had given them 10 business days to take care of the refund, and Newegg refused, so Paypal reversed the charge. The caller told me specifically, "reverse the chargeback and we will charge your credit card for the full amount, then refund your account within 10 business days." I refused. I no longer trusted them.
Today, I tried to log into my account and was greeted with, "We apologize for the inconvenience, but this account has been suspended. Please do not continue to attempt to log in. You can call us at (800) 390-1119 for help." I called and got "please enter your order number." I hung-up and went to the customer service page and ordered a call-back. I spoke with another clueless woman who told me that my account was blocked due to a chargeback. I explained the situation and she refused to acknowledge an error occurred and said that the only way to resolve the account closure was to reverse the charge-back, apply a credit-card charge and wait ~10 days for a refund. I refused. It seems that Newegg only wished to refund me after having a chargeback applied to their account. I didn't order the chargeback, Paypal did, after giving them plenty of time to resolve the issue. That's fine. Newegg isn't the only ballgame in town. I haven't used them since February, as I am not out of the computer repair business, and only now decided to do some major upgrades to my desktop computers and file server. Despite the fact that I had been a personal and business account customer of theirs since 2001, I see they no longer care about the customer. In that regard, they lost my business until they come to their senses. They probably don't care about my little money, now, anyways. The only way to get their attention is, from my experience, is a chargeback. "

"I want to thank Amanda for her outstanding performance in regards of customer service. WOW, speechless. I was on the phone with her for 2hrs and 7min yes that's right a long time, super happy and satisfied with the end result, she was able to figure things out a massive confusion over 3 rma and 3 different items. I had called customer service 5 minutes prior and the person who I spoked with pretty much told me that there was nothing to be done at all. I decided that I was not going to take that loss specially over something that I new I was right. I decided to call back again and Amanda walked me start to finish on the process, explained everything leaving no questions unanswered. She didn't give up, 2 hrs later she found the problem in the massive confusion of 3 rma, they gave me credit for the wrong item under the wrong rma, leaving me with a duplicate item that couldn't be refunded since in the system "it was already refunded". Very happy with her service and attention. Once again Thank you! Keep up the good work, newegg needs more employees like you"

"Thank you Max R. for being attentive to our company needs and going the extra mile providing quick resolution to our account issues. Top notch customer service that will keep customers coming back! Thank you again Max, we appreciate it!"

"Alex was there for me. He listened well to me, before helping me make practical decisions regarding my computer and an external DVD drive. Thanx Alex!"

"Always has the good stuff at excellent prices. Also customer service is very good."

"I had some issues with my account and with billing but after calling customer service it was all figured out, seriously the easiest service call I've had thanks to Michelle Orozco, thanks so much!"