"I have been a Newegg customer for over 30 years and have ordered thousands of dollars of equipment. I've NEVER had a bad experience! I have had missing items, dead motherboards and defective software, but customer service has always treated me with respect and courtesy. When my family members ask me where to buy some piece of computer equipment or software I always tell them Newegg. They sometimes don't listen to me and shop locally, but the worst experiences I have ever had have been in dealing with defective equipment or software at a local vendor. Never had a problem with Newegg. I just got off the phone with April, a Newegg customer service employee. She took care of my concern quickly and professionally. No problem. That's been my experience for over 30 years. By the way, I have been using Reseller Ratings for nearly that long to check out other online vendors."
"Recently purchased an oem copy of windows 10pro when it came time to activate the license for windows there was an error that would not allow me to activate windows. I ended up opening a support claim unfortunately i needed to deal with Microsoft on the issue. After calling Microsoft and getting the run around I was told that I would need to have a conference call between Microsoft and Newegg. Darrel who was helping me was great Microsoft not so much. After being transferred 8 times with Microsoft and finally getting to someone that can help almost an hour later. Darrel managed to get my copy of windows to be fully activated."
"I went to your website to price match BB and found you offered a free wireless printer!! I called to to find out est time to receive the software. I had many questions. The Rep was so nice and patient, I decided to make the order on the phone. I had been shopping around and had spoken to various retailers who were not helpful, so Robert was like a breath of fresh air! Great first experience! Thank you!!"
"I was building my first pc and had all the components I liked picked out however, it being my first build I did not know anything about anything. I called the customer support number and had tons of questions like what components had to be compatible with what. I had also almost bought a motherboard that was not compatible with the processor I chose. Michael, the customer support guy at new egg helped me out so much with my specific needs like budget, and what I wanted to do with the pc."
"I called into NewEgg phone support and a representative named Justin answered my call. He was very professional and was able to answer all of my questions with ease! He spent more than an hour on the phone with me walking me through with my order and making sure everything was setup correctly and for purchase. He also spent time looking up my items and making sure they were all available for Will Call. I truly am thankful for the time and effort he put into looking up those items for me. He is one of the best representatives I have ever talked to. NewEgg customer support is friendly, helpful, and all around an awesome group who generally wants to help out others. I am thoroughly pleased with the level of support at the company and I want to humbly thank you and Justin for an excellent customer service experience! Thank you Justin, you rock!"
"Helped me follow up on a rebate that hasn’t arrived. He agreed to email me back when he finds out more information."
"had a faulty motherboard called msi to see what could be done they gave me the run around telling me that it would take 35 days to have the issue resolved, so I called newegg to see if things would be better and I have to say the rep I spoke to was the most polite and helpful individual ive ever had the pleasure of dealing with she took care of the issue within minutes and I have to say it was by far the best experience I have ever had, thank you "
"A customer service rep named Chris helped me and went far beyond what was expected great customer service got to the bottom of the issue right away. In very happy. Give them a raise. Thank u again. Selena & Michael Hatterer"
"Tried to place an order online got locked out. Christopher Fields took time to unlock me, and placed my order for while I was on the phone with him! A true Professional! Thank You!"
"Fast, easy, and straight to the point. Nothing but helpful and very caring. Thank you."
"Used to trust and love shopping here. Newegg did and still does have great deals. They process orders in a timely fashion. However, this time they dropped the ball.
Here's a retail gaming related company that should value their gaming customers. You pre-order a video game expecting to receive the day it's released or at least the day after. As with any of these online merchants which I've dealt with in the past. Instead, they ship it the day before with snail mail. I'm less than 20 miles away from their shipping facility. No reason it should take almost a week to receive a pre-order once it's released. Shipping this purchase with ground shipping would have insured it's timely arrival. I might as well have gone to the retail store and save yourself a headache. They offer a savings on game pre-orders that's not worth the wait and hassle of trying to resolve the painfully slow shipping issue.
As for customer service, it's almost non-existent. Waited 45 minutes to speak to someone. Only to tell me there's nothing they can do because it's already shipped and I just need to wait for it to arrive. Didn't even offer to provide me a return label. Now I'll have to wait at-least another 45 minutes to request a return since this isn't eligible for returns unless approved by an representative. Their agents show no empathy with their customer's issues or concerns. They can't wait to get you off the phone. In the end, you feel absurd for even trying.
"I just got off the phone with him, I'm so bad with names. But he was super helpful and he was just the best person I've ever talked to on the phone."
"I love the selection of items at newegg, but they could be a bit cheaper. Otherwise it's all good."
"Super disappointed, I ordered a Computer from Newegg but never got it. Called them and they put a claim that would take 5 to 7 days to be resolved (good customer service) . Since Newegg was highly recommended and I needed the computer right away I gave them the benefit of the doubt and ordered a Second computer for next day delivery before getting my refund. That was last Thursday, today is Tuesday and by checking the tracking number I found out the computer was not shipped out yet. I called them and once again I was told to put a claim on the SECOND computer. I got really upset and was told that there is nothing Newegg could about it until Newegg found out what was going on. I cancelled the order but the damage was already done. I could not used my credit card because the purchase of the computers had put me over the limit ($1,840.00 each). I know I will get my refunds but Thanks to Newegg I have to pay interest in the money I spent with them plus now I have to borrow money to buy a new computer for a far away frustrated college kid who by now has probably disown me. "
"I’ve purchased several products from NewEgg in my teen years. I’ve recently as an adult have picked up some items from NewEgg. I must say the quality of service is still A1+ and they offer one of widest selections of electronic, cpu, gaming items in the world. I recently purchased an item and they mistakenly delivered the item to me on the same day! Ha talk about lucky! On top of that - because NewEgg and I were not sure if the package was delivered (I received a “delivered” notification before recieving the package. This is what prompted me to call NewEgg in the first place) NewEgg decided to start a claim on the item so if the item was lost the process to refund or resend the items would be already started! I felt like I was in good hands the entire time and was not worried. But as I mentioned, I was lucky and my package came later that night! I ordered at 3:30am and received it around 8pm the same day! Woo NewEgg! Love ya!"
"I preordered an item to ship to a different address. When the item came in they were concerned that it was a fraudulent order and sent me an e-mail telling me the order was cancelled due to suspected fraud.
I called Customer Service, and spoke to Christopher, he was able to assist me in reordering the item, getting me the price of my original order, and updating my account information.