"Every time i have a concern, question, etc, they are always there to provide, and their support is top notch, and have the best prices around, for the best products. Very happy customer over here. "
"Audrey is the best! She went way above and beyond to make my purchasing experience a flawless one. 100% would recommend Newegg and Audrey herself if there was a way to refer people directly to her."
"I have used newegg for over 15 years. Yet I keep getting my account locked for not accepting their recommendation in address. I set my shipping and billing info correctly and they recommend I use a different city. Moments after placing the order it will cancel and lock my account. Only option is to call and wait. After waiting for customer service you can wait for their accounts division to unlock. Unfortunately in all my waiting I missed out on some sales. This is upsetting especially after a long history of purchases with the same information."
"You guys rock! Thank you for being reasonable."
"I’m a long time, online shopper at Newegg...one who seldom encounters any problems with their website. Today, however, the site kept disconnecting during the online payment process. Customer Service (CS) to the rescue!
I was fortunate to reach CS representative Reef Rodriquez and not only was he an absolute delight to work with, he also resolved the issue with my order in record time. Perhaps the only down side; CS is so GREAT that it almost makes me want to use them for all my future purchases! Just kidding...however, Newegg Customer Service does rate Number-1 in my book and thanks, Reef, for all you do in helping to secure that rating.
"We ordered a great monitor for my mom as a gift. I changed the address to her address unaware that PayPal would change it back to my address. A chat and a few phone calls later, they tried to redirect the shipment and allowed me to reorder at the same price to the right address. NewEgg cam through for me, thanks!"
"Erica P. Help me with and oder that was cancel
And made a new order a gave me the same good price thank you for your good work. "
"I ran across Newegg on Ebay. Funny, yesterday as I was reviewing the product, the price jumped. Then, today it was back to yesterday's price. I wasn't alone when this happened, so we thought it was best I called Newegg directly to understand their business. Mercy A. Loaiza, a customer service rep, answered my call. Incredibly cordial and professional...with keen interpersonal skills. She explained Newegg's business and the inclusion of third-party sellers. She walked me through the Newegg site (it's a cross-functional method to seeing if the product comes from Newegg or a third party). Sounds simple, right? Well, sure, to some degree. The key here was understanding the third-party sell-through business. These third parties like Ebay, Amazon, etc., are not quality controlled by the site. Therefore, third parties can and have sold product that's refurbished as new. Not the site's fault; just a reality. The third party product was not covered by warranty either. If I'm spending money, I want to be sure I get what I paid for. Kudos to Mercy and her leadership skills. Her patience and kindness makes buying at Newegg reassuring. Thank you Newegg for having Mercy on board. Because of this experience, I'll be promoting Newegg to my friends as a buying option over other sites. Mercy's due for a promotion like a lead and the very least employee of the month for her role model work ethics."
"I pretty much just wanted to say how much I think Keith is flatout awesome. He was always super friendly and extremely helpful, super personable and it was great actually being talked to like I was an actual person. Keith is amazing, so super big kudos to him, really went the extra mile helping me out over several different days with a bunch of different aspects from my bank messing up to finally ordering the rest of my order. He's the reason you guys got $5G from me with this new supercomputer build and I'm more than happy to buy from you guys in the future! Thanks Keith!!
"even with limited options, they were super helpfull and got me to a working resolution."
"FedEx dropped the ball delivered it to the wrong address, I contacted the owner of the address and will be driving out to meet him. Called customer service, to inform them of my frustration, the guy was extraordinarily nice and understood, compensated me for my troubles, Awesome Awesome Awesome all I can say"
"I have always loved newegg ever since I found out about it over 2 years ago I like to build PCs as a hobby and I built my mom her work PC this year except the Msi z370 pro carbon board was DOA but I called today and "Nathan" was so nice and understood me "
"customer service helped me streamline my return process and get me a replacement (with rush shipping!) I am super happy with the customer service I received. "
"I had to return an item due to it not working. The phone tech was super nice, very helpful, and even upgraded my shipping on the replacement part as an amends for the experience - you can't get much better than that!"
"Murriel solved our problems with a very confusing unworkable situation. She was determined, resourceful, and pleasant."