ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs

Full Rating Profile + -

Product & services pricing
8.96/10
Chance of future purchase:
8.94/10
Shipping & packaging:
8.49/10
Customer service:
9.18/10
Return/Replacement policy:
8.87/10
Featured Review



1/5
2019-01-15

Newegg are complete trash, DO NOT BUY FROM THEM.

"Ok so lets start with i'm from Australia, newegg just recently started officially doing business here, I was looking for an external HDD, 8TB or more, I found that the seagate backup plus was a good drive, I love seagate stuff so I went looking, local stores are charging over $300 for it but then newegg popped up and had it on sale for $230ish dollars, so I think bargain, watched and read reviews it all looked good so I ordered the drive, it took about a week to get here which was fast so I assumed they had their AU warehouse up and running, opened the box and was excited until I saw the US power brick, every review i'd seen either mentioned an international power brick or showed one, the specs on the seagate site were a little less clear but every other 3.5" external drive i've ever bought had one, most tech does, but this one didn't so I talk to newegg CS chat and they suggest an RMA, so I start one, it fails before it completes, I then email newegg CS and get a reply about a week later telling me I can't RMA it, after about a month of several useless emails from several different CS staff members telling me completely different things I decide to start a paypal dispute, if newegg can't help i'm not losing money becasue of their unwillingness to do anything. After about a month of waiting paypal sides with them(obviously coerced/paid off/whatever), so i'm out $230, I can buy a power supply for around $40-$50, and last week I get another email from another CS staff member telling me if I go out and buy a power supply they'll reimburse me the cost, after the way they've dealt with this I doubt it'd would happen, there would be some loophole where they'd claim I didn't do something right or becasue I used an after market power supply the drive is now uncovered by warranty and can't be returned, this is the state of mind they've put me in. There's is way more to this story but it's way too much to be typing here.

In conclusion newegg are complete untrustworthy trash, don't do business with them, there are plenty of reviews(maybe I should have done research on the site first, but i'd heard good things from people years ago, seems after new management newegg went to s**t though), bad reviews, people having terrible CS issues, incompetent staff at all levels of the business, don't waste your money, literally any other tech retailer would be better, I know this now.

Order # 333906743
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5
2019-01-11

Good service, Good prices and Fair

"Long time customer of over 10 years. Latest I was worried as I went through their phone menu to return an unopened hard drive I bought by mistake and was denied. I got ahold of customer service and they understood what happened and I returned the item and was able to purchase what I wanted. Wish the phone menu worked. But the service was awesome when I called. I always go back to Newegg for computer stuff and technology. Haven't been disappointed yet except for battery I bought a couple months ago that died after 2 months but that's a manufacturer issue. So if you need technology items, Newegg is the place to go."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5
2019-01-11

Customer Service is the Worst

"Without getting too long winded, had an issue placing my order to a FedEx pickup location. It took 2 days to get in touch with anyone from customer service just to get my very simple question answered. Because of this, I ended up losing out on a deal I had in my cart. Okay, **** happens, we move on. Now that I lost a few days and am paying a little more for a replacement item from the one I lost out on, I then decide to pay expedited shipping and processing to get it here on time. This part went great! The order arrived the very next day, super excited to go pick it up and wouldn't you guess it. All the items were there, except the RAM, which leaves the entire build useless without it. I call to have the shipping j paid for reimbursed because, hey what was the point of expediting something I can't use because all of it didn't come. The best they did was offer a $25 credit to my next purchase on newegg and it'll take at least 2 weeks to get the RAM I purchased. Amazingly inadequate and inept. Really got screwed over on this one. THANKS NEWEGG, really showing your great customer support. Literally the worst experience I've had purchasing computer parts. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5
2019-01-11

Customer service

"Dee was absolutely a huge help and very pleasant to deal with. "


5/5
2019-01-11

Great customer service!!

"Rosie was an eggcellent help in helping me resolve my purchasing issue! Super professional and very kind! "


5/5
2019-01-11

Super-good values, prompt shipping, friendly efficient customer-service staff

"This place is a true "life-saver" when ordering replacement computer equipment! The staffpeople have always been exceptionally helpful and patient with me. Recommended."


1/5
2019-01-10

Regarding Refund

"Hi,

I have purchased an laptop in newegg, after purchase they cancelled the order and did not refund my money till now, i have tried reaching them in various ways in chat /phone still did not get any reply, worst customer experience ever.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

5/5
2019-01-10

Telephone support for downloading Photoshop Elements 2019

"I had a very difficult time downloading Elements on my own, so I called telephone support.

Frankie helped me through the process and even though we had to spread the time out over a couple of days (due to my schedule), she never forgot to call me back.

The error turned out to be mine, but she continued to be patient and stuck with me until I figured out the problem.

Newegg's service is excellent.

Excellent service. Thank you.
"


5/5
2019-01-10

Great customer service

"I needed help completing an order. I did not wait long to speak with someone and they took care of my issue quickly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5
2019-01-10

Defective item return

"When the GoPro 3 that we had purchased and given to our grandson for Christmas would not hold a charge, Rosie helped facilitate the return for a replacement. She was able to set everything up to go directly through our daughter, which saved a tremendous amount of time. In the process, she was very professional and friendly. We were all very pleased. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5
2019-01-10

Twelve minute hold turned into over 45 minutes

"The customer service fellow was great, but it took almost an hour of wait time to find out there fast shipping is a thing of the past. N.Cali. to N.Cali., two weeks?"


5/5
2019-01-10

Give that man a raise!

"Rob did a phenomenal job assisting me with my order. He made my Newegg experience better than I could have ever expected."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5
2019-01-10

Wrong part and no refund!

"Ordered this GIGABYTE
GIGABYTE GV-N75TOC-2GI G-SYNC Support GeForce GTX 750 Ti 2GB 128-Bit GDDR5 PCI Express 3.0 Video Card

In stock. Ships from United States. Most customers receive within 2-10 days.

Sold and Shipped by Alex Computers

640 CUDA Cores
2GB 128-Bit GDDR5
PCI Express 3.0
3 Used from $136.69
LOADING... LOADING...
ADD TO CART
$136.69
+ Special Shipping
GIGABYTE GV-N75TOC-2GI G-SYNC Support GeForce GTX 750 Ti 2GB 128-Bit GDDR5 PCI Express 3.0 Video Card
GIGABYTE GV-N75TOC-2GI G-SYNC Support GeForce GTX 750 Ti 2GB 128-Bit GDDR5 PCI Express 3.0 Video Card
In stock. Ships from United States. Most customers receive within 2-10 days.
Back To Top
Overview
Specifications
Warranty & Returns
Overview Specifications Warranty & ReturnsQ&A
A new choice of weapon for serious gamers, the GIGABYTE GeForce GTX 750 Ti delivers powerful performance at an incredible value. Based on the next-gen NVIDIA Maxwell architecture, the GTX 750 Ti boasts 640 CUDA cores and a 2GB GDDR5 memory that work side by side, delivering twice the performance at half the power consumption of previous generation GPUs - you can effortlessly game in Full 1080p HD in today's most hot titles. Plus with GeForce GTX gaming technologies, like NVIDIA GPU Boost and GeForce Experience, you'll get a fully evolved experience in your PC gaming.

This model is slightly factory overclocked to Base 1033MHz/Boost 1111MHz (Standard:1020MHz Base / 1085MHz Boost) for smoother gameplay.

newegg
ULTRA DURABLE 2
Using high-quality components on graphics cards is the key factor for having a long-lasting, stable, and reliable product. GIGABYTE is again setting a new standard by using Ferrite Core Chokes, Low RDS (on) MOSFET, and Lower ESR Solid Capacitors, providing the stability and reliability from their high-end graphics solution. In addition, GIGABYTE Ultra Durable 2 Edition graphics cards now feature a sophisticated layout topology. This state-of-the-art power design from GIGABYTE delivers the ideal integration of thermal, electric characteristics, digital signals, power circuitry, and optimum placement of components for enhanced graphics performance.
newegg
WINDFORCE 2X ANTI-TURBULENCE-PARALLEL INCLINED
WINDFORCE 2X parallel-inclined fin design is equipped with two ultra-quiet PWM fans and a copper heat pipe to enlarge the air channel on the graphics card vents, creating a more effective airflow system in the chassis.
newegg
UP TO FOUR DISPLAYS ON A SINGLE CARD
Support up to four displays on a single card. Satisfy your multi-screen setup, high definition, and extreme gaming experience.
newegg
SUPPORT 4K @ 60HZ VIA TWO HDMI
Current graphic cards do not support HDMI v2.0 specifications; it is required to use two HDMI v1.4 output to support Ultra HD resolution - 4096x2160@60Hz. With a monitor featuring HDMI Dual mode, users can experience an impressive 4K HD enjoyment with the latest technological advancements!
newegg
OC GURU LL
GIGABYTE’s exclusive OC GURU ll utility is an easy way to monitor and adjust all the important settings of your graphics card. It offers a brand-new instinctive user interface. You can monitor and tune various parameters including GPU clock and memory clock, adjust fan and OSD settings, get online support, and even update driver and BIOS directly.
newegg
GEFORCE EXPERIENCE WITH SHADOWPLAY
The easiest way to optimize your games and keep your drivers up to date, the GeForce Experience application automatically notifies you of new driver releases from NVIDIA. With a single click, you’ll be able to update the driver directly, without leaving your desktop. The latest version introduces GeForce ShadowPlay. Fast, free, and easy-to-use, ShadowPlay is a new approach to gameplay recording, utilizing an on-board H.264 encoder built into GeForce GTX 600 and 700 Series graphics cards, and an innovative recording mode that shadows your every in-game move.

ICON Loading...
Sold and Shipped by: Alex Computers
$136.69
Special Shipping
- FREE 3 DAY or faster shipping

1

ADD TO CART

ADD TO COMPARE
PRICE ALERT.
I received a $49.00 Motherboard, NOT WHAT I ORDERED!
Been dealing with Newegg they give me the Phone number for the supplier a Chinese girl "Rose" LOL. Promised me that if I sent her an Email she would send me a shipping label. Did that. She said Newegg removed my email address and I should call a number in China and give them my email address and they will send me an email with the shipping label and I should open the enclosure immediately. I emailed my address again...No response. I called her number again, No answer. Thanks for being an honest store Newegg! I'm out my $144.00 and still don't have a graphics card!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5
2019-01-09

Don't use their "ship to FedEx" option. You'll never see your order and they'll hold your money hostage.

"This is the first time I've used NewEgg's "ship to a FedEx center for pickup" option on shipping, as porch pirates have become a bigger deal.

Turned out that it's a total failure. I never got my package, and they won't reimburse me (or ship me new items at the same price) until the products that I have never seen arrive back at their warehouse.

Apparently my packages sat in the local FedEx office for more than a week and no one contacted me. NewEgg never let me know the packages had been shipped, and FedEx never let me know that they had arrived.

Today I found out that NewEgg canceled my orders, had them shipped them back, and won't reimburse me until the packages arrive at their warehouse. Not only that, I have to wait until the original order gets back to their warehouse before anything they've offered me in return -- some compensation for a more expensive delivery option and the ability to get the same price on a sale item that is no longer on sale -- could happen.

So both NewEgg and FedEx are to blame, but NewEgg has failed to offer me a solution that would get these items to me in a timely manner and they are holding my money hostage.

Even if I did re-order, apparently I would also have to jump through hoops to get the same price, as one item was a sale item that is no longer on sale.

I'm not even sure what they expect -- this was never explained clearly to me even though I asked more than once. I was told something about getting the customer service rep I contacted by chat to authorize it. But I don't think there's any chance of getting in touch with that person at the same time as I would be re-ordering from the website. (See below about what a nightmare it is to contact anyone at NewEgg.)

Anyway, NewEgg bungled and then canceled the order, not me. But I'm the one that is paying for this mess with lost time, in addition to not having the things I need.

The worst part about dealing with NewEgg is trying to get in touch with customer service. It's an absolute nightmare.

I tried calling their 800 number and also tried the chat option from their website.

Chat responded sooner, but it took 45 minutes to get a response. And that person didn't answer all the questions I had about the order.

Later, to try to get those questions answered, I also tried to use the callback service from customer support. They called me back an hour later than promised. All that person could do was tell me that I would eventually be reimbursed IF the packages -- that I have never seen or touched -- ever end up back in their warehouse.

Earlier, the chat rep had offered to reimburse me up to $20 for shipping in a different way if I re-order, but apparently I have to waste another afternoon getting in contact with them in order to get that plus the sale price.

That option also doesn't address the reason that I asked for FedEx pickup instead of home delivery in the first place.

So, summing all this up: NewEgg badly bungled this order, is literally throwing money away and is making me work to correct its mistake while holding my money hostage.

This whole episode is a textbook case on how to destroy a business.

It's clear that NewEgg -- the company -- does NOT value my business. NewEgg likely has lost me as a customer FOREVER.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5
2019-01-09

One of a Kind Customer Service!

"I just recently purchased a RTX 2070 with the battlefield 5 promotion. I had a few issues with the order and contacted their Facebook page. After a brief period I had a reply, and open communication with Customer representive Derrel. He answered my questions with techinical proficiency and provided me with an ample amount of information."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges