" After many years using NCH software for audio, I tried an image processing program. It demonstrated some odd behaviors (a common occurrence with Win-12 weekly updates these days) , which I could not wait to be corrected by NCH or Microsoft, so I requested a refund the same day I placed my order.
Online refund request was barely minutes old when I RECEIVED THE FASTEST SOFTWARE COMPANY RESPONSE I HAVE EVER RECEIVED IN OVER 45 YEARS !! Not only was the Answer Instant, SO WAS THE REFUND !!!
NCH deserves an Award of Excellence and the Loyal Support of Consumers Worldwide for such superior customer support !!!"

"I'm 78 and retired and just needed an online checkbook. I chose the free software and had a question with loading. Since I wasn't a paying customer at the end of my email NCH said it may be awhile in response for priority went to paying customers. Jorge got back with me in 1 hour and problem solved. Thank you for you quick response and problem solved. Love it!!!"

"I had difficulty ordering the most cost-effective bundle with the way the various price lists are structured.

This was partially sorted by Gigi, Jan & Christian. But has led to another query.
"

"'Been using PRISM Video File Converter and licensed to it since Windows XP. Now in recent times with our Tablets and Smartphones, it comes in really handy. Despite having Gigabytes of storage, it is good to take control of using it for file size and quality.

-JOeD
Ciao! :) Bella
.."

"Simon was very prompt with his answer "

"it truly is a great software and all the NCH software I use for my projects are excellent I feel very satisfied with this brand I am very grateful for the products and the support!!!!"

"Had a question about updating my Videopad Editor software and received a very quick response (much quicker than expected since it wasn't in connection with a purchase). The response was very helpful (and saved me a lot of $$$). I will continue to go to NCH for software needs that they can fill for me."

"Big improvements have been made in The support now fast and good"

"I enjoyed the software very much and I also appreciated the reasonable quick responds from NCH staffs."

"I had cause to contact NCH software about WavePad installation and registration, and I could not have been more impressed with the speed of their response (within minutes on a Sunday!) and their help and courtesy was unbelieveable. What a wonderful change when usually one rarely gets to contact a live person by email.
Their WavePad product is superb - I use it every week to get recordings put on to a website I manage.
Well done NCH!"

"Version 7.23 worked just as it was supposed to.
The "update" not so wonderful, however, the Tech Support team were/are very responsive and are currently addressing my concerns over this version. "

"I'd been using PhotoStage 6.19, inadvertently upgraded and lost my license, one support request all fixed.

No Hassle, back up and working, with access to the Funeral Pictures and project.

Thank you"

"I spent a week working with Apple and several tech reps to take care of a problem using WORD and my transcription software, Express Scribe, and my foot pedal control from Transcription Gear. Finally, after having tried to backdown my iMac Operating system and several interactions with NCH I finally got an upgrade to my Express Scribe and it solved the problem of ghost script appearing in my documents as I transcribed from an MP3 file: I had to update the foot pedal and the NCH software had a fix in the latest revision for MAC. Wonderful service from all three companies and it now works perfectly. Also note that the Infinity 3 is only different from the Infinity 2 in the plug so all referrals to it as it is set up in Express Scribe work with the upgrade and iMac Monterey SW. Great help from all NCH, Apple, and Transcription-Gear employees. So very nice to have phone contact when needed.
Rose Marie Ray, USA"

"My primary need for Motion Detection video capture led me to the Beta version of Pro Edition Debut Video Capture software, which had all the functionality beyond what I desired, but the documentation for how to use it was not yet released. After searching for any instruction or tips explaining how each setting functioned I contacted Technical Support for issues I may have brought on myself by experimenting with the settings.

The response and follow up was quick and comfortable. The positive attitude, and the understanding of my issue, was prompt and thorough, which led to a quick solution.

Working with talented, solution driven, and exceptionality skilled people is always a pleasure, though often rare in these days. In my experience, that type of focus and attitude is usually associated with the culture of a company, so for future solutions I will start my search with the NCH software.

I love working with good people. Kudos to the whole team."

"Impressed by the range on offer, my fault but I misunderstood the "Conversion" package. Only now did I discover you are based in OZ. So is my cousin, Tony Barber of Sale of the Century, now well into retirement like me."