"I too Have NEVER received my order & it's been TWO MONTHS! They'll charge your card within a day. "
"I'm still waiting for products and refunds. There is no phone number to talk to a human being. I've been told twice that my shipment is backordered an I need to wait another 2 weeks. Save yourself time and money and don't use Mother Nature!!!!"
"Stay clear! It's so easy and they are so quick to charge your credit card. You pay the shipping and wait, one week nothing, two weeks nothing, the third week I called and I was told my product was back ordered, I decided to cancel my order and was told I would get my money back within 10 business days, I canceled this order more than a month ago, I have yet to get my money back!! I originally submitted my order on August 26!!!!!!!
This is FRAUD! Everyone who has this problem should report them as I will! To have them shut down.
"
"I wish I had looked for reviews before I ordered! I ordered on September 24, 2011 - they charged my card on September 27, and I have received nothing! They do not respond at all to the so-called help desk. They do not answer the phone. I am disabled, and that money means food and medicine to us.
Very upset."
"Placed an order based on low prices approximately 4 months ago. Paid the full price of the order (approx $300) at that time but received less than half my order. They admitted 2 months back to shorting me on my order but will not communicate with me to let me know the status after 4 months now. No phone number to reach them. I would not recommend this company to anyone. They are now at the top of my scam alert ;( "
"I received half the order, charged for all of it and it seems to be impossible to speak to anyone DO NOT SHOP HERE"
"I have placed an order on sept 22nd, today is oct20th still nothing. I have emailed the company a few times also have called many time to get a recording that doesn't work. They have their money..$52.23. We were suppose to get free shipping and they charged us anyways."
"RIP-OFF MERCHANT - DO NOT GIVE THEM YOUR MONEY
I echo the other reviewers complaints about incomplete shipments, delayed shipping, and failure to communicate. I was attracted by low prices and free shipping. Instead I got only two of the five items I ordered and the others never came (still in "warehouse processing"). No one has responded to my email inquiries, and they no longer have a working phone number for customer service. They are thieves.
Follow up: I reported the merchant to my bank's claims department. They credited my account and will be following up with the merchant. I highly recommend everyone who has had a problem with this merchant to do the same - perhaps the pressure will cause them to behave better in the future!"
"These people need to be reported to the Federal Trade Commission. They nail your credit card when the order is made. They do not take calls to help find out where the products are. They say they have products backordered when you finally get in touch with them. They tell you they will credit your credit card "in two weeks" (they charged you immediately) when they do not have product to send. They are definitely crooks. DO NOT SHOP WITH MOTHER NATURE.COM"
"I have ordered from this site in the past (2004-2005) and was very happy with everything. WELL, THINGS HAVE CHANGED. I placed an order recently and am still waiting for it. The status is "warehouse processing". I've inquired via their online inquiry form and no answer. This is unacceptable. Customer Service seems to not exist. BEWARE and SHOP ELSEWHERE!"
"Do not---repeat, do not--waste your time or money on this merchant. Orders are not shipped timely (or at all...they seem to be "backordered" or "in the warehouse" when inquiries are made). When I finally canceled the order, reluctantly by the company, a refund was promised. Over 2 months later I have not received a refund. Disreputable, deceptive and downright criminal. The 5 star rating must be made by the company reps....I would give 0 stars if I could."
"DO NOT order from this site. I ordered a package 9/23/11. It is now 10/12/11 and the package has still not even been shipped out for delivery. I am getting no response from the website and no one can tell me when I will be getting my order. Despite all the good reviews I would suggest trying other more reliable website to order your products from."
"Great company! I receive my orders fast!"
"Once a loyal customer -- since c. 2004 -- I now warn all against this seller. They charge your CC when the order is placed, not when the order ships, and because there are FREQUENT discrepancies between items in stock and items ordered, you WILL be charged for out-of-stock items. You WILL NOT hear back about so-called backordered items. And if you contact them they will NOT issue a refund despite promises.
Case in point: July 2, placed order. July 29, PARTIAL order arrives (note delay -- this is a domestic order). September 11, I email them to follow up on refund for UNSHIPPED items. OCTOBER 10 (today), still no refund!
Customer service seems severely understaffed. This company needs new management."
"I will no longer shop with MotherNature.com. Part of my SMALL shipment arrived in 2 huge boxes. Two items never arrived. I finally inquired with them and was told that they were on back order. I never received any type of notification of this. After ONE MONTH I still hadn't received the items, nor had I received any notification about the status of the remaining items. After 7 WEEKS passed, I told them I wanted a refund. They sent an email stating that one item was being shipped (hmmmm). After 11 weeks passed I inquired about my remaining refund balance. They said they would get to it in the order it was received. (huh????) It has now been 3 MONTHS. Very poor business practices."