ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.08/5
Chance of future purchase:
4.26/5
Shipping & packaging:
4.28/5
Customer service:
3.78/5
Return/Replacement policy:
3.75/5
Featured Review



Verified
4/5

2020-12-10

Quality part, on time delivery.

"Part was as per specs and delivered on time.
Will order earlier next time as overnight shipping a tad expensive.
"


Verified
5/5

2024-04-18

Excellent Service

"Was kept in the loop of order and arrived on time with no issues. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-04-17

Key fob

"Relieved part within 4 days. Worked perfectly after a reprogram procedure "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-03-25

Bad experience

"I order my part almost 2 weeks ago I confirm they have it and stock and they do still waiting for it’s this is the last time I use this company "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2023-06-30

Good luck if you have a JL with a steel bumper!

"Parts for the optional steel rear bumper for the JL Jeep are not easily found on the website. It took me several days to determine the part numbers for the park assist sensors, their wiring harness, and related parts. Customer service was no help at all, telling me they couldn't answer parts-related questions. (I wonder what kind of questions customer service folks at a parts place can answer?) After spending several hours over a three-day period on the website, I went to other websites to research part numbers, then back to the Moparpartsgiant website to complete my order. The next day I got an email telling me that the order could not be completed without the VIN. I had already entered VIN on the website, but I replied to the email with my VIN. Then I got another email that two of the park assist sensors I ordered are not correct for my VIN, so I removed them from the order. My order was split into three parts with various delivery dates. The two park assist sensors remaining on the order came right away. More of the order came 8 days later. Nine days later I got an email saying that the remaining parts had been shipped. That's really pretty quick for fairly obscure parts, so no problem.

After getting the email saying that the two other sensors I had asked for were wrong for my VIN, I called (on the phone) a Mopar specialist I know of back East who told me that those sensors are correct for my VIN, and that the park assist system won't work right without them. He told me that they've been back ordered with Mopar for some time, and nobody's been able to get any. I then called (on the phone) a Jeep dealer in Ohio who got them for me in two days.

I use Moparpartsgiant a lot. I'll keep getting my parts there, since the prices are reasonable and shipping is dependable. I have four Jeeps right now, and three are Mopar. I just think it would be nicer if it were easier to find the correct parts for model variations on the website, and to get at least some help with elusive part numbers.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Overall customer service

Verified
1/5

2024-03-26

First and last time I order from Moparpartsgiant.

"I ordered a part for my son’s car a week and half ago and it has yet to be shipped. I called twice to inquire about it but the representative was happy to reply saying they received my order, sent an email a week later for a confirmation (just wasting time), and then annotated in an email that the part would be sent in about 2 weeks. Mind you, this is a part they had in stock. The time it takes for them to grab the part off shelf and send it out is insanely slow yet they act as if it's normal procedures and I should be happy. Anyhow, I still haven't received the brake line I need to put my son’s car back on the road. I thought saving $25 was a smart move instead of ordering the brake line through the dealership but I'll never make this mistake again. After calling the company this morning I was told it would be shipped in April. I do not recommend this company based on condescending customer support and unsatisfactory shipping time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-03-30

OEM

"Nice that you offer OEM Parts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-03-14

No he tenido comunicacion con mopae

"Le he escrito 3 veces y nadie contesta el chat no trabaja y el telef no lo atiende nadie aunque dice que el hirario de atencion es de 6:00am a 6:00pm"


Rep reply posted 2024-03-19
A rep from Moparpartsgiant.com, emilygenuinepartsgroup, has responded:

“Thank you for the customer's feedback.Based on our backend record, the customer placed the order on 03/14/2024.We shipped the part on 03/14.And we haven't received any communication from the customer either.In the top right corner of our website, customers can contact us via 'Live Chat' or by phone. Additionally, clicking on the 'Help Center' link in the top right corner provides instructions on how to use our website, along with relevant FAQs and policies.Customer can click the link below for more details.https://www.moparpartsgiant.com/service/mopar-help_center.html Please feel free to reach out to us at any time
We are always committed to providing accurate product information and delivering high-quality customer service. If you have any further questions or concerns, we are more than willing to discuss them further. Please feel free to contact our customer service team at any time. Once again, thank you for your feedback, and we look forward to the opportunity to improve your experience.”


Verified
5/5

2024-03-30

non working power window

"my window hadent worked for 5 months i had replaced the motor and switch and the dealer wanted 230 bucks for the module then i found Moparpartsgiant.com the part was 141 so i ordered the drivers door module it came in like 6 days i installed it and waalaa my window works like a dream i am so excited thanks guys "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-03-30

Shocks

"Great service done timely."


Verified
5/5

2024-03-30

Great Source for OEM Parts

"They had what I needed at a fair price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-03-29

PARTS AT FAIR PRICES

"QUALITY PARTS FAIRLEY PRICED AND REASONABLE SHIPPING"


Verified
5/5

2024-03-28

Best quality.

"It's nice to be able to get quality parts for our vehicles."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2024-03-27

There are more honest places to shop for Mopar parts.

"Don't waste your money here.
There big con is sending parts with no part number in bag for return.
I filed a report with the Better Business Bureau and the feds.
For the life of me, I don't know how they're still in business.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2024-03-27

I cancelled my order due to delays in delivery

"When I ordered the site was claiming est delivery of 3-4days. Unfortunately the day following the order I received an email alerting me the orders were pending to come from dodge, with an estimated date of arrival of over 2 weeks. I cancelled and ordered elsewhere. "