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Product & services pricing
4.10/5
Chance of future purchase:
4.04/5
Shipping & packaging:
3.96/5
Customer service:
3.47/5
Return/Replacement policy:
3.32/5
Featured Review


Verified
5/5

2024-04-13

Great service and great prices

"I have had 2 orders from them and both arrived before the estimated delivery date. "

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Verified
5/5

2024-04-12

Help me find what i needed

"Quick to located part i was in need of "


Verified
5/5

2024-04-12

Awesome

"part came in correct and fast, thank you so much!!!!"

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Verified
5/5

2024-04-12

dodge caravan exhaust part

"Needed a egr valve for my van and found it along with some helpful diagrams. Part number and everything was shown in diagram. Setup an account and selected shipping went smoothly. Next day I got a tracking number and for a couple of days it didn't change status or nothing. I thought it might have got lost or something but then over the weekend it updated and said it would arrive the very next day. Got the part and compared it to old part. All looked good, installed it and tested it out. Part works good, thank you "

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Verified
2/5

2024-04-10

First and last time doing business here.

"First when filling my cart, the items read "available", after making the purchase, both items were "back order". One became unavailable. Cannot believe I was not told this by a single assistant in the many times I used the chat room. Was charged more than $300 for the single item sent when that charge was for two items..."

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Rep reply posted 2024-05-17
A rep from Moparpartsgiant.com, OrderSupport, has responded:

“I'm sorry to hear about the experience you had with your recent order. We apologize for any confusion regarding the availability of the items in your cart and for the inaccurate information provided through our chat service. We understand your frustration and thank you for bringing this to our attention.”


Verified
1/5

2024-04-09

NEVER EVER BUY HERE

"ORDERED PARTS 4/2 WAS TO BE DELIVERED BY 4/9. DID NOT ARRIVE.
CALLED TO FIND OUT WHY. WAITED ON HOLD FOR 11 MIN ONLY TO BE HUNG UP ON. CALLED BACK, ON HOLD ANOTHER 7 MIN TO FIND OUT, " THE FREIGHT ON MY ORDER IS TO EXPENSIVE AND MY ORDER IS BEING CANCELLED" A WEEK AFTER MY ORDER I HAVE TO CALL IN TO FIND OUT NOT MY ORDER WAS CANCELLED, ITS BEING CANCELLED!
UNEXCUSABLE, IRREPREHENCIBLE, UNPROFESSIONAL AND UNACCEPTABLE BUSINESS PRACTICES!
"

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Rep reply posted 2024-05-17
A rep from Moparpartsgiant.com, OrderSupport, has responded:

“I'm truly sorry to hear about the frustrating experience you've had with your order. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience this has caused. We understand your disappointment and would like to make things right. We appreciate your feedback.”


Verified
4/5

2023-06-30

Good luck if you have a JL with a steel bumper!

"Parts for the optional steel rear bumper for the JL Jeep are not easily found on the website. It took me several days to determine the part numbers for the park assist sensors, their wiring harness, and related parts. Customer service was no help at all, telling me they couldn't answer parts-related questions. (I wonder what kind of questions customer service folks at a parts place can answer?) After spending several hours over a three-day period on the website, I went to other websites to research part numbers, then back to the Moparpartsgiant website to complete my order. The next day I got an email telling me that the order could not be completed without the VIN. I had already entered VIN on the website, but I replied to the email with my VIN. Then I got another email that two of the park assist sensors I ordered are not correct for my VIN, so I removed them from the order. My order was split into three parts with various delivery dates. The two park assist sensors remaining on the order came right away. More of the order came 8 days later. Nine days later I got an email saying that the remaining parts had been shipped. That's really pretty quick for fairly obscure parts, so no problem.

After getting the email saying that the two other sensors I had asked for were wrong for my VIN, I called (on the phone) a Mopar specialist I know of back East who told me that those sensors are correct for my VIN, and that the park assist system won't work right without them. He told me that they've been back ordered with Mopar for some time, and nobody's been able to get any. I then called (on the phone) a Jeep dealer in Ohio who got them for me in two days.

I use Moparpartsgiant a lot. I'll keep getting my parts there, since the prices are reasonable and shipping is dependable. I have four Jeeps right now, and three are Mopar. I just think it would be nicer if it were easier to find the correct parts for model variations on the website, and to get at least some help with elusive part numbers.
"

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Verified
1/5

2024-04-09

Horrible look at yelp

"Horrible reseller. Look at yelp for the real reviews. I never seen a company refuse to cancel an order before its been shipped. Then Ive also never seen a company lie to you about the ETA date. "

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Rep reply posted 2024-05-17
A rep from Moparpartsgiant.com, OrderSupport, has responded:

“I'm sorry to hear about your negative experience. We strive to provide excellent customer service and will address your concerns promptly. Thank you for bringing this to our attention.”


Verified
1/5

2024-04-09

Part not available.

"I ordered a part that has been on National back order for months. Parts dept took the order, took my money, then the next day cancelled the order (due to no availability). They should have known initially the part was not available. I then asked if they had refunded my money and got no response. Very unprofessional operation. No customer service at all. "

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Rep reply posted 2024-05-17
A rep from Moparpartsgiant.com, OrderSupport, has responded:

“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal. The online catalog does not reflect the availability of parts and accessories. Due to monthly manufacturer updates, they will occasionally discontinue or supersede a part number, thus price and availability can be affected. In such cases, customers will be notified via email. Thanks for your patience and understanding. We greatly appreciate your business”


Verified
5/5

2024-04-04

Good service

"The service from MPG was great. I received the part and it is now installed. However, the shipper FedUp, sent it for a literal tour of the Western Lower 48! It took about a week longer to receive than it should have."

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Verified
5/5

2024-04-04

Great products and fast shipping

"Products as described and fast shipping. Definitely worth the cost. "

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Verified
1/5

2024-04-02

No parts/no review

"you advertise parts that you do not have, not good"


Rep reply posted 2024-05-17
A rep from Moparpartsgiant.com, OrderSupport, has responded:

“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal. The online catalog does not reflect the availability of parts and accessories. Due to monthly manufacturer updates, they will occasionally discontinue or supersede a part number, thus price and availability can be affected. In such cases, customers will be notified via email. Thanks for your patience and understanding. We greatly appreciate your business”


Verified
1/5

2024-04-02

Canceled last order

"Had to reorder these parts again because even though it was verified the system still said it wasn't verified. "


Rep reply posted 2024-05-17
A rep from Moparpartsgiant.com, OrderSupport, has responded:

“I'm sorry to hear about the inconvenience you experienced with your order verification. Please reach out to our customer service team so we can ensure that this issue gets resolved promptly and you receive the necessary parts without any further complications. Thank you for your understanding.”


Verified
1/5

2024-03-26

First and last time I order from Moparpartsgiant.

"I ordered a part for my son’s car a week and half ago and it has yet to be shipped. I called twice to inquire about it but the representative was happy to reply saying they received my order, sent an email a week later for a confirmation (just wasting time), and then annotated in an email that the part would be sent in about 2 weeks. Mind you, this is a part they had in stock. The time it takes for them to grab the part off shelf and send it out is insanely slow yet they act as if it's normal procedures and I should be happy. Anyhow, I still haven't received the brake line I need to put my son’s car back on the road. I thought saving $25 was a smart move instead of ordering the brake line through the dealership but I'll never make this mistake again. After calling the company this morning I was told it would be shipped in April. I do not recommend this company based on condescending customer support and unsatisfactory shipping time."

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Rep reply posted 2024-05-17
A rep from Moparpartsgiant.com, OrderSupport, has responded:

“We apologize for the delay in shipping your son's car part. Customer satisfaction is our top priority, and we aim to provide efficient service. We appreciate your feedback and will address the issue to ensure a smoother experience for our customers in the future. Thank you for bringing this to our attention.”


Verified
5/5

2024-04-01

OEM always a good thing

"In stock and came very quickly."

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