"Carrie was super helpful and attentive to all our needs. She was able to help us get what we needed at a good price. Great and quick responses as well!"
"prompt and courteous response to a problem with an order, perfectly resolved! Thanks I'll be back!"
"Easy and fast response to product queries"
"I had a small question about my account and it was solved in a few minutes. That was cool!"
"modDIY was able to configure the cables exactly how I needed them. I gave them a long list of requirements since my build is unique and they configured it perfectly. Even with paying for shipping the total order cost less than others in the US and I got more cables.
I went with the silicon cables since I had a lot of tight bends, and it couldn't have worked out better.
I will buy from them again!"
"I ordered. The supposedly shipping in 24 hours product, took a week to ship. Then I got an email review begging for the website. Asking if I had received my order. It had already been a month. I contacted customer support. Only to be told that the 2-3 weeks, was actually going to be 2-3 months and no one decided to tell me. Trash."
"They promised a 2 to 3 week delivery. It has been 2 plus months and it's have not received my item. They blame COVID for me not receiving my item. "
"Their whole website says "Everything in stock" including what I purchased. I even spent twice the cost to ship Fed Ex priority. Days go by, my item is in "preparing to ship" mode. No movement. I write them an email. They tell me "they are waiting for the factory to send the item to them and THEY should get it end of Feb. The date of the message was Feb 23 (Theres only 5 days left in the month already)... So I ask them to clarify if that meant it will be shipping out in a few days. They basically send me the same vague email.
I look on their website, the same exact item I bought currently is showing "IN STOCK! ORDER NOW!" I go to the chat. It says "All items in stock!". I go to the customer service chat, it says an "agent is standing by!" I click on "chat with agent", and it says average time to respond is "1 hour". I say hello, and all it is is an automated system that asks for an email, and says they will get back to you.
Been 4 hours. Hardly an agent "Ready to chat now", let alone a "1 hour response time".
I'm sure most of these positive reviews are fake. There is NO WAY they are talking about the same company, at least honestly. Even the detailed reviews of products I read here are suspect.
Literally EVERYTHING on their website is a LIE.
- They don't have anything in stock.
- They won't tell you its out of stock the order is placed and running late.
- They don't usually ship in 2 days.
- $50 Fed Ex Expidite is not 2 day.
- The 2 to 5 day shipping option is actually a 5 to 2 week shipping option.
- They don't have an agent "standing by" its just an automated email system.
- They can't mathmatically have a "average response time of 1 hour" if they only are only responding within an 8 hour period each day."
"I ordered custom cable set 24.01.2022, after few days of waiting i wrote a ticket why is this delay. They replied there is a New Year holidays in China and noone work until 10 feb. Bad timming i said to myself.....but guess what, today is 18.02.2022 (25 day's since placed that order) It's almost a month and they didn't even ship product i paid for."
"I've ordered a few cables from MODDIY and been very pleased. I recently ordered a new one and mis-judged the length, 2 minutes on chat with Carrie got me all sorted out. Thanks for the great work!"
"greate place to get what you need!!!totaly recomended!!!!"
"Long conversion about kinda cheap item. Thankyou so much, answering all my questions! :)"
"Quick and easy to chat with someone to fix any problem that you may have with the order."
"I placed an order and paid for express shipping.. It was taking forever to arrive to my doorstep in Vancouver so I was kinda in a bad mood.. I used MODDiy's live chat to inquire about my order.. Carrie responded and clarified everything to me, and filled in all the blanks for me. She even noticed an error within my order, and immediately refunded me the difference. I told her she didn't have to, Carrie responded, "No, this is what needs to be done".
If that's not A+, top notch customer service.. I don't know what is. ModDiy rules, Carrie rules."
"My order arrived in a timely manner and it was the correct part.
The TPM MSI module had to fit under my graphics card.
Other people have had this same problem preparing for Windows 11
installation.
I am very happy with your service and prices.
I will shop with you again in the future."