"I felt better about me decision to purchase three fans. Her demeanor gave me confidence in the company I was doing business with for the first time"
"I've wanted this furniture from CR Plastic for 2 years because of the high quality. The price was right! Very quick turnaround in getting the product!"
"I have emailed and called several times - they tell me they keep bumping it up to higher dept., they don't always get back to me with updates. One order is going on 6 weeks and they said maybe 2 more weeks, maybe..."
"They sold me something that was not in stock. They said the website was incorrect."
“Good afternoon, At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping dates are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original date that was communicated during order confirmation. After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via Contact Us link or phone call. If the order is not canceled, we will proceed with the production of the order. While taking a look at your order, I do see we canceled the order with the vendor and refunded you in full. we appreciate your understanding. ”
"I can’t believe I paid hundreds of dollars for this lamp which is cheaply made and isn’t even put together well. I plan to call them tomorrow and see if I can get a refund. It is really horrible."
“Good afternoon, I am writing to address the concerns you raised regarding the quality of the item you purchased from us. First and foremost, please accept my sincere apologies for any inconvenience or disappointment this may have caused you. We strive to provide our customers with top-notch products and exceptional service, and it deeply concerns us that we fell short of your expectations in this instance.
At Luxe Decor we take customer feedback seriously, and we appreciate you bringing this matter to our attention. We genuinely value your satisfaction, and I assure you that we are committed to resolving this issue promptly and to your utmost satisfaction. While taking a look into your order I see the item was delivered. We are committed to ensuring your satisfaction as our valued customer. ”
"I ordered an outdoor light that came damaged. The shipping box was ok but the light was chipped and scratched all the way through the paint to the aluminum underneath. Ok, not a big deal things happen but when I reached out to the customer support to get a replacement or to return I can't get a response. I've emailed twice, used the form on the website, and called where the customer support agent said she would email me the RMA information but not ever came. Wish I had used one of the other sites that had the light for the same price. Lesson learned not to trust LuxeDecor since the customer service is non-existent "
"It was great and I will order again very soon"
"I had a nightmare experience trying to return a couple of light fixtures. The return policy is not clear and was never interpreted in a customer-friendly way. The overall return shipping charges were outrageous. I strongly recommend you give your business to a different company. "
“Good morning! I am writing in regards to your recent request for a return and your concern regarding the shipping fees associated with this process.
At Luxe Decor, we have a standard shipping fee policy for all returns, which helps us to cover the costs associated with processing and returning the item. This fee is outlined in our return policy and is clearly stated at the time of purchase.
I understand that paying restocking and shipping fees can be frustrating, but it is a necessary part of our return process. These fees help us to cover the costs of processing the return and ensuring that the item is returned to us in a condition that allows us to resell it. We appreciate your business.”
"LuxeDecor didn’t disappoint, they carried the Rug Runner we had been looking for and at a great price! Being delivered today!!"
"We received the rug in a timely manner & it was the color the picture depicted."
"It was easy to find what I was looking for, fan. The fan was also on sale. Happy day!"
"Took a bit longer than promised but worth the wait"
"We received two of the items very quickly. We are waiting on the third item."
"Called to place order, told to go to website Placed order. Confirmation said delivery in 23-27 WEEKS Yikes For a chair Part? Know I have an unusable chair for SIX MONTHS!"
"FWIW, you should have a pop up reminder question during check out when the order has a rug but no pad, to see if the buyer wants a pad but forgot. I would have added a pad to my order. Ended up getting one from the jungle site."
A rep from LuxeDecor, ABALMES, has responded:
“Good afternoon, At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping dates are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original date that was communicated during order confirmation. After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via Contact Us link or phone call. If the order is not canceled, we will proceed with the production of the order.”