"Item arrived in good condition. I believe I got the best price on Luxe Decor. The item was in production when I ordered and I didn’t receive until a month later. It would have been nice if Luxe Decor has sent periodic updates. "
"I was pleasantly surprised by the quick arrival of my gorgeous rug!!! Fast, efficient and quality. Great company!"
"Always a great experience with Luxe Decor. Fair price and quick shipping. Will definitely use again."
"I found what I wanted and the price was great. I had a question and conducted a chat with a sales person. Got a direct answer and placed my order. I hope delivery is the same great experience."
"I communicated via the chat feature on the LuxeDecor website with a real live person. She was very helpful in researching an item I wanted to special order. She followed up with me as promised. Very friendly and professional."
"Product arrived quickly and in excellent condition"
"Probably my fault thought they could cool a 12 by 14 room. They stay on for a little over an hour and make little difference."
"Would not have ordered if I knew it would take a month for delivery. Other sites had same item with 5 day delivery at most. Probably won’t use this site again. "
"Ordered an patio umbrella stand online.
Called the following day to cancel the order.
Was told I would be called the following day to confirm the cancellation and received an email stating the same thing.
Never received a call back.
I've called 3 times since then; no response.
I was charged for the umbrella stand on my credit card.
I have disputed the charge with my credit card company.
Still no response from LuxeDecor.
Disappointed."
"Ordered an item and I needed to cancel within 15 minutes after placing. I contacted CS and also PayPal to cancel the order. Received message from company about changing product a year of placing order, but I told them I already had the new item which I needed faster. However, the shipped item anyway. This is not what I expected and they should have the cancel order option on their webpage to allow for these types of changes with 24hr of order placement."
"Came on time and was nicely packed. Thank you from a happy customer"
"Great service, quick delivery and great product. I love my rugs. Will certainly recommend you to my friends! Thanks so much!"
"I purchased a copper pendant chandelier light for my kitchen island. The solid brass and hand blown glass globes are gorgeous. I was equally pleased with the quality of the brass dining room drum light. It is simply designed and timeless."
"Looks just like the photo. Nice quality. Arrived quickly.
"
"Chatted live to rep.. needed to return item. Was told someone would contact me in 3to5 days with the “ next steps “.. Amazon returns are free and instantaneous. You’ll be out of business soon!!!"
“Good afternoon. I am writing in regards to your recent request for a return and your concern regarding the restocking and shipping fees associated with this process.
At Luxe Decor, we have a standard restocking and shipping fee policy for all returns, which helps us to cover the costs associated with processing and returning the item. This fee is outlined in our return policy and is clearly stated at the time of purchase.
I understand that paying restocking and shipping fees can be frustrating, but it is a necessary part of our return process. These fees help us to cover the costs of processing the return and ensuring that the item is returned to us in a condition that allows us to resell it.
”
A rep from LuxeDecor, ABALMES, has responded:
“Good morning. I apologize for the inconvenience. Our team is currently working with the vendor for the cancellation. we will be reaching out shortly as soon as we have a response. Thank you for your patience. ”