"All phases of the purchase went without a hitch!"
"Placed a order and the next day they cancelled it because supposedly the price was wrong online. "
"The first order I ever placed with this company was canceled and their reasoning was because of pricing errors on “their” website. I even received a quote from “them” for the prices I paid. They should’ve still processed and honored my order."
“Greetings, The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). We thank you for your understanding. https://www.luxedecor.com/customer-service/terms”
"This was deeply disappointing. My order was direct shipped from the vendor. Two problems
1) LuxeDecor sent it to themselves instead, introducing a 1 week delay as they re-sent it to me
2) When I finally got the order, it was missing 87% of the items I had ordered, despite emails saying it had shipped in full
My complicated remodel is delayed by untold weeks because of simple logistics and clerical errors. At these prices, you should expect more"
“Greetings! I apologize for any frustrations associated with your order. After taking a look, I see the vendor shipped your order to our home office. I do see we were able to correct this, and your order was delivered 9/27/23. We apologize for any inconvenience this has occurred and we appreciate your understanding. ”
"On the website, it stated shipping in 1 - 2 weeks but email confirmation stated 2 - 4 weeks?.
Not sure when to expect delivery ?."
"Easy to order, product arrived on time. Quality was good. Thank you. Will order again."
"I was really excited to revive this fan. It is gorgeous in pictures and style, however, the base color does not match remotely close to what the pictures are. The pictures show a soft gold but in person it’s a very yellow/ orangey gold. "
"I order the incorrect color fan, called to change it but the order had been processed, so too late. I was told to return the fan once I receive the approval email. The approval email has not been received due to the supplier not providing the approval. I called the supplier and was told the vendor should take the item back without a problem. So then why the delay & problem?"
“Greetings, we apologize for any frustration's associated with your order. After taking a look at your order, the vendor shipped your items before we were able to make changes that you requested. Our returns team worked with you, and we were able to offer you a discount to keep the item. We appreciate your understanding. ”
"I purchased rugs during the Labor Day sale and rugs said they were back ordered 2-4 weeks. But when I ordered it said ships in 1-3 days. Just checked and now say it won’t ship until 10/30 which is a minimum 8 weeks!! Not very happy about the doubles wait time at all. "
“Greetings, I apologize for any frustrations. At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping dates are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original date that was communicated during order confirmation. After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via Contact Us link or phone call. If the order is not canceled, we will proceed with the production of the order. After taking a look at your order, I do see we were able to cancel the items and refund you. we thank you for your understanding. ”
"I was looking for a part for an umbrella that I bought back in 2007 (recent storm damage). The rep was able to find my old product information and direct me to a replacement part. Very helpful and courteous."
"Very good customer service"
"This is my first time purchasing from LuxeDecor and am not happy with how long the shipping and delivery is as I was told it may take up to 4 weeks. Will rethink twice before purchasing again!"
"My glass purchase arrived timely and with no damage. It was packed well and the delivery was made as instructed. Very happy with this purchase."
"Went to delightful blog - so much to see! So much to want!! Saw an item I wanted, checked stats re build, quality, size, etc. Sounded good. Ordered it and it was delivered FedX before I could blink. Still in box as I have friends coming to help me open and install. Can hardly wait to see - it should be great -- as usual! I have ordered so much from LuxeDecor and it's all perfect!"
"Took my money and then had to refund when they didn’t have the product "
A rep from LuxeDecor, ABALMES, has responded:
“Greetings, The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). We appreciate your understanding. ”