"Item was supposed to ship in 1-2 days but it has been 2 weeks and my order still has not shipped. "
"I never received my rug that Fed Ex allegedly delivered"
"I ORDER A SOFA TABLE WHICH SAYS 70 SOME IN STOCK! RIGHT!!! 3 days later I get an email saying their inventory didn't have any of these tables.........."
"See above for explanation re too long lag time"
“Greetings, At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping dates are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original date that was communicated during order confirmation. We will continue to monitor your order and provide regular updates from the vendor. We appreciate your understanding. ”
"Excellent follow through. Representative called me with tracking information and was able to change my shipping address "
"I purchased the product but sent a quote inquiry about the product price. Price increased as a sale reduction was removed while awaiting quiet response. I purchased anyway but think I should get the lower price offered only 24-48 hrs earlier. Would be great customer service."
"I ordered and received an email saying to finish my order. So I did, got an email next day with 2 orders. Emailed you asking to delete one order and never received a response. Now I have to slubb to FedEx to return. Horrible customer service!!!"
"Order shipped very quickly. Mirror arrived in perfect condition. "
"Porch light is beautiful! Exactly as pictured. It arrived within days, was well packaged, installed easily, works perfectly, and looks so pretty from the street."
"Waiting for coffee table for weeks. They stated the wrong carrier picked up the coffee table yet they can’t find it. I want to cancel the order. They won’t let me cancel it. I’ve been without a coffee table and getting nowhere with this and you can’t even get anybody on the phone that doesn’t just work from home to answer the phone for them. There’s no manager anyone to speak to. Would never order from them again. "
“Greetings, I apologize for any frustration's associated with your order. The vendor gave your order to the wrong carrier. On 9/25/23 we refunded you in full for the coffee table. We apologize for the inconvenience and appreciate your understanding. ”
"My client was all excited about the purchase just to find out that after a day money was taken and product was discontinued
why show it online if it is not available, someone needs to know what to put on the web that you actually have
very disappointed. "
"It was extremely easy to place an online order, stay informed about the status of the order, and my order arrived quickly. "
"I am waiting to see how they resolve the issue with the broken table I received. They are referring it to the manufacturer rather than replacing the item.
Also, I purchased very expensive counter stools - an order exceeding $5000. I would have had to pay an additional $250 per stool for white glove service. Therefore, the unboxing and disposing of the boxes was time consuming and labor intensive. Other online furniture retailers offer white glove service as standard. I will consider this with my next purchase of furniture. "
“Greetings. I apologize to hear about the issue with the broken table. I see we received the request from you yesterday 9/20/23. Our claims team is working very hard to get this resolved for you.
I was unable to locate an order for counter stools for you under the PO# given and in our system. Could you kindly provide us the PO# and I would be happy to look into that for you. Thank you for very much!”
"UNETHICAL COMPANY THAT WOULD DO ANYTHING TO LURE CUSTOMERS DECEITFULLY!! I HOPE YOUR BUSINESS FAILS AND NEVER RECOVER FOR YOUR DECEITFUL BUSINESS DEALINGS!!"
"Get your furniture items on your website priced correctly the first time and honor the original purchase price of the Pulaski Glendale Estates White 12-Drawers Master Chest i purchased for $627.32 versus what you now have it listed at $2,189.00. Will never shop at LuxeDecor again."
“Greetings, The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). We thank you for your understanding. ”
A rep from LuxeDecor, ABALMES, has responded:
“Greetings! We are very sorry for any inconvenience you have experienced. We are not sure why FedEx returned the rug back to the vendor. We emailed you 11/1/23 advising that we entered in a replacement rug for you. Again, we are very sorry for the inconvenience. ”