"Not thrilled with their communication. Ordered 4/18. Package had tracking and went AWOL after 4/21. I inquired On 27th. KY Gun did not respond until 5/6 and said tracking show it in Detroit and it is on the way. Reached out to them 5/8 and 5/11 with no response from them. They emailed me on 5/13 and said they were filing a claim on the package. No communication from them. I tried calling them was was told that they will get back to me. Miraculously, it was delivered today 5/20. So if you want to wait a month to get a product and getting ghosted by the company’s customer service, by all means..."
"I ordered one item online, costing nearly $600 with shipping, on a Friday. Calling on the following Tuesday, to learn why it was not being processed and shipped, I was told that they had a lot of orders.
It was not shipped until three days later, one week after I had ordered it. Yet the item had been represented on the website as being "in stock".
It was sent via low U.S. Postal System priority, arriving yet one week later, and I live in the adjacent state, Ohio. I had been charged a substantial shipping fee, implying better service.
The item was a specialized and delicate trigger group and the manufacturer, Franklin Armory, puts a special seal on the package, telling purchasers they should be receiving it intact. The seal had been broken and the package had been opened. Yet the seller had represented it as new. Either they sold me a returned item, or else the seller had opened it for some unexplained reason and failed to reveal that to me.
I will not order from this company again, for obvious reasons. These are not business practices which should be silently tolerated. They get one star because a package did arrive.
"
"Very easy to order from everything was right on schedule and very pleasant"
"Second purchase made and once again it was flawless.
I’m sure this will not be my last purchase.
Keep up your excellent customer service.
Thanks again"
"Order took over a week to ship when it was in stock at time of order. When I received the package it looked as it had been used for batting practice. "
"Fast & friendly service !"
"Kentucky Gun was very effective on receiving and expediting my order. I would do business again when that need arises."
" Fast shipping and great customer service !!"
"from the time I received my quote I knew I was going to deal with Kentucky gun. All went super and I received my Sig in little or no time and at the best price I was able to secure after months of searching. A super company to deal with. ralph"
"Some good deals, good values and fast shipping."
"I'm a first time customer, I had been wanting a Saint for quite some time. I ordered my Saint 556 Victor from Ky. Gun Co. website and picked it up a few days ago. I gave it a few days checking my account for information as to when it might arrive at my FFL dealer. I had a few questions about the rifle so I called Ky Gun Co. The woman I spoke with was knowledgeable and very helpful, a day later I went to my FFL dealer to pick it up and it was a very good decision. Thank you, Ky. Gun Co. for the great price, friendly and fast service. I will be ordering again from you soon."
"I ordered four "In Stock" items, 2 arrived in 10 days and two 18 days! My card charged in less than 3! I'm not expecting Amazon delivery but really. Good prices but bad logistists.
Steve, Spartanburg, SC."
"I bought a $7k gun and they drafted my account on Jan 10 but put the burden of proof of the transfer funds on me. I contacted them via phone and email but got stonewalled. As if it was my problem, not theirs. Finally received my gun on the 25th. This is the first time I've ever encountered this kind of treatment at any online gun dealer. Very poor customer service after the sale, will not do business with them in the future."
"You sent me an order I cancelled due to backorder, then you sent Express UPS so shipping was as much as the item. Poor business."
"After two completed purchases I am a very happy customer. Everything was as described, well packaged and shipped on time."