"Kraft Music was wonderful. Our instrument arrived within 5 business days of placing the order. They shipped it promptly and a CSR sent us a personal email letting us know that our order was on its way. I'd definitely buy from them again. Also, the free shipping and no sales tax in CA definitely made this a BEST BUY!"

"I needed a compact Yamaha PA system and I did LOTS of research to find out who had the best prices around. Kraft Music not only had the lowest prices on the net, but they included over $200 worth of accessories for FREE. Shipping was FREE. I'm not kidding. They blew everyone away. From Kraft Music in Wisconsin to my door in South Florida in 5 days as promised. I could have gone to Guitar Center or Sam Ash locally and got hosed! Thanks Kraft! I will certainly buy from you again!"

"Great customer service. I ordered a piano late on a Friday only to have my daughter change her mind on the model she needed. I sent an email to see if we could cancel before they shipped. They were able stop my order in time and got back to me that same night. That saved me a ton of money in shipping. Thank you, thank you, thank you!"

"Horrible experience! After ordering a $500 foot pedal and waiting a week for it to arrive, I opened the package to find the wrong foot pedal – more than half of the cost of the one I ordered. When I called to complain and have the problem fixed, the boys at Kraft music made it sound like it was my fault. They would not send me the right pedal until they received the one they had sent by mistake. Okay – so another two weeks of waiting for my pedal I thought. I told them that this is my first order with Kraft and that I wasn’t happy. I asked that they compensate me for my inconvenience – pay for next day shipping or send me a gig bag – anything to get the bad taste out of my mouth. NO! AGAINST COMPANY POLICY. Alright I said. Just give me my money back and forget this whole thing happened. The manager said they could refund my money MINUS the shipping fees for them having to pick up their mistake. A $24 fee for me to leave with nothing. He did say because I was so patient they could send me a cable for my trouble. A CABLE? A #$@%ING CABLE!!?? So I didn’t get my money back and I’m still waiting for my foot pedal. Never again will this company have my business. I hope you read this before placing an order and that my testimony will save you some heartache. VERY DISSATISFIED!!!!!!!

ADDENDUM: After reading the above review, the manager called me to say that in this "special circumstance" they would pay the $24 fee to pick up their mistake and refund my payment in full. He did offer to throw in a gig bag if I still wanted to do business with them and if I edited the above review. Too little too late???? I am sending back the mistake and taking the refund. Thanks anyway.......

ADDITIONAL COMMENT: Waiting for a product to ship IS an understandable inconvenience. What is not understandable is Kraft's 10 business-day return inspection policy. After the mistake was returned to their warehouse, two weeks passed before my money was refunded. Kraft received my payment of $500.95 on 1/18/11. They refunded the payment on 2/14/11. It doesn't take a financial genius to know that money makes money and that anytime someone holds that much money for that long with no provision of service they must pay interest. Judging by other comments though, it sounds like customers are ecstatic, even surprised, when they receive the right package at the scheduled time. -"I payed for it, they shipped it, I got it. Wow! Extremely impressed!"- ... REALLY? Either people's expectations for good service have plummeted or a few Kraft employees also have ResellerRatings accounts. Either way they shouldn't be trusted with your money. Up to you.... "

"01/24/2011
Just received my guitar from Kraft Music. I am incredibly pleased with the condition of the instrument along with the accompanying items it came with in the package. I purchased a Yamaha FG700s complete guitar package and I must say the guitar is pristine. The packaging was great and was shipped UPS. All the extras such as the stand and tuner were included in the same box. The items were received on schedule. If they continue this type of service combined with quality products I would not even hesitate to order from Kraft Music again.

Dallas, TX."

"I chose kraft because of their so-called positive review record but this was not my experience. I travel in my motor home 8 months of the year and wanted to purchase a portable key board but Kraft was inflexibe when it came to a shipping address that was different from my home address. Despite several attempts by me at a resolution, I finally gave up in frustration and went to Best Buy!"

"Just received our CE200 Piano. Came in excellent condition. We we're one of the lucky ones. Our delivery driver brought it into our house, instead or road side delivery. Maybe becasuse it was 9pm at night. Don't know why, but sure was happy. This is a very heavy unit so make sure you have help. The assembly was very easy, only needed 2 peolpe. The unit is beautiful and sounds excellent. Kraft Music store employee Adam was of excellent service. Thes tracking of our shippment was excellent, also. Can't say enough good things about Kraft Music and delivery service. Also, recommend The Kawai CE200, it is a beautiful Piano with professional feel and sound of a Grand Piano. Will use Kraft Music Store for all my music needs in the future. They are excellent. The Latona Family"

"I know this company through youtube video. At that time, I am looking for demonstration of an Yamaha acoustic guitar. After realized that they posted quite a lot of guitar demonstration, I go ahead and check their website. The bundle package is so awesome. I placed my order and received it on time. However, the tuner is missing. Called with the customer service then they immediately sent another one to me. I like this company and will definitely suggest to my friend. 10/10 stars rating.

Hopefully, they will sell Epiphone guitars later."

"Wow am I impressed with the folks at Kraft music. I purchased a new Fender acoustic guitar a few weeks ago. The price was competitive and right on the money but got even better when I opted for the "guitar essentials" bundle. For an additional $10 I got at least $30 real dollars of brand name quality merchandise including a gig bag, guitar stand and strings. This was not leftover stuff they had hanging around the back room. The extras were good quality items that were worth a a lot more than the extra money I paid.

My purchase was packed to survive any shipping mishap and the order was delivered on time and in great condition. The guitar rocks and looks and sounds as good as they promised. This was a great buying experience. I have ordered from three other major online music retailers and while all three had good service, Kraft had the best service. They even sent me an email the day the package arrived confirming that it had been delivered. No retailer has ever done that for me.

I am a happy and satisfied customer and I will definately order from Kraft again. "

"Everything is perfect. Very fast shipping! A+++"

"Kraft Music is the best way to go. Customer Service was great. Ordering was easy. Shipping was fast. You will not find another better bundle deal. If you buy anywhere else,then you are losing money. I purchased a PX330. I looked all over the internet for a better deal with a reputable company. I even looked locally. No one could match their price or bundle offer! Please don't buy anywhere else.
I will use this seller again for all my musical needs. Thanks Scott form Kraft Music! Keep up the good work!
"

"The folks at Kraft music were fantastic. I watched reviews on youtube when I was looking for portable amps and not only found the Roland Cube amps but Kraftmusic.com. Scott was incredibly helpful and quick with responses and I got my items in the time promised and a deal that could not be beat. I have since put them on my facebook page and have put in a second order. 5 stars from me.
Rick George
Milford, Connecticut"

"If you want excellent service, great pricing, and a hassle-free online buying experience, I highly recommend Kraft Music.

Thank you, Kraft Music, for making me a delighted customer."

"I purchased the Boss ME25 from Kraft Music in June 2010. My sales guy was very helpful and was able to push through my order that same day (even though it was late in the day). My order arrived a couple of days later and I couldn't be happier. I did research this item quite a bit and while looking for a dealer, came across Kraft. They seem to have a terrific reputation. I wasn't familiar with them .When I called and spoke to a sales person, he answered my questions, took my order, and followed up with the tracking info. I had some issues getting it connected to my computer...so I called Kraft and they helped me again. My computer's audio interface was the issue. KraftMusic.com is a great place to buy gear and I'm sure I'll be back. Thanks!"

"Hi,

I wanted to send my apriciasion to Kraft Music for the excelent customer servise I recieved on my first purchase from them.

While surfing for a Birthday and Graduation gift (at the lowest price) for my son I came across The Kraft Music website. I was impressed with the deals. They were the lowest on the web for what I was looking for. I ordered and was impressed with the speed and ease of the process. I am a web developer and programmer and the website is set up better than most. From ordering to delivery the customer service was over the top. I called once to verify some information. Shipping was on time and the large packages were in excellent condition with none of the typical rips, tears or crush damage. I will continue to use Kraft Music as My #1 supplier of music paraphernalia. Overall I rate this site and Kraft Music a 10, this is the first 10 I have given any company.
Sincerely,
Justin Raper New Mexico"