"Kraftmusic has the highest review when it comes to music store. They have very good customer service the best so far that I encountered thru online store. The items are hi quality and their bundles is so cheap. I will give this store a 10 stars if I can only can. They care more about the customer than making a profit. I highly recommend this store if you looking for musical instruments. Quality and best service. I will definitely recommend this to my friends and looking forward buying here again soon"

"I am very happy with my customer service and their knowledge!!! I can't wait for my daughter to open her first instrument that she wanted. Guitar lessons soon to follow!!! Thank you for all the help!!! You make our Christmas better!!"

"I purchased a Kawai CE220 "Factory-B" digital piano from Kraft for an excellent price. Except for a punishingly long wait for shipping, my experience with Kraft was very positive. 4.5 Stars, which I happily rounded up to 5.

PROs:

-Excellent and responsive customer service. Nathan S. patiently answered all my pre-sale questions and was quick to remedy a missing parts issue after the piano arrived. These are great guys.

-The Kawai CE220 was in near-perfect condition and plays beautifully. I was worried about "Factory B" quality, but the only flaws I could find were a small, hardly noticeable nick and a pea-sized white mark on one side. For a $400 discount l, I'll gladly take those minor issues.

-Website is well organized and generally easy to navigate when shopping among and comparing multiple brands and features.

-Videos of products were extremely helpful as I comparison shopped.

-Kraft's prices are the lowest I found anywhere online...and I did a lot of research. Extras Kraft included ensures my repeat business.

CONS:

-Shipping of heavier pianos was by freight carrier CEVA and was painfully slow. CEVA's shipment tracking website is useless. You must call CEVA's 800 # for accurate updates. It took almost two full weeks for me to receive my piano via Kraft's free "economy" shipping.

-Free shipping is great, but Kraft should offer an expedited shipping option for people who need items faster and are willing to pay for it. We had lessons scheduled to begin and were inconvenienced by the shipping delay.

--My piano was missing one critical part and one non-critical part. Nathan was quick to work directly with Kawai to arrange replacements without charge."

"I recently bought a Boss GT001 at Kraft Music and had an extremely nice shopping experience with regards to shipping, checkout process and prices. The prices for the GT001 are pretty much the same everywhere (299USD as of August 2014) but they threw in a pack of in-ear headphones and a pretty good instrument cable.

The GT001 is an extremely versatile device by the way with outstanding sound quality."

"To produce its warm tone and even bass response, the CPX700 features a unique body size, slightly smaller than a full-size jumbo, for the perfect combination of sound, looks and comfort. The guitar features a solid spruce top and nato back and sides and produces a bright, richly textured sound - one that, thanks to the solid spruce top, will mature with age. The 1-way pickup is matched to the System 56 preamp, featuring our ultra-musical 3-band EQ and adjustable mid frequency control for powerful, versatile tone-shaping. Like all the other CPX and APX guitars, an integrated tuner is always available.

Sound: This acoustic fits with many styles. Play some rock and it'll sound good. Play some metal? Probably wouldn't sound good. But anything acoustic sounds beautiful and seductive. The sound is rich, full, and hums attractively. Mostly a standard acoustic sound, nothing too special.
Reliability & Durability: This guitar is reliable so far. Nothing bad has happened to it for my 8-10 months of playing. Not many scratches either, only on the fretboard. This is one definite thing I can depend on it for: picking up beautiful babes. This is one beautiful instrument that sounds great. Any girl that watches any dude play will fall in love. With that in mind, I will keep this acoustic forever.

Overall Impression: So I play rock and light stuff, the look and sound of this guitar suits it exactly. I've been playing it for maybe 3 months and this was my first guitar of this type.. It's a great guitar and I'm happy for my first price. It fit the price range perfectly as well. This is one of the most beautiful acoustic guitars I have seen, and I own it! Many girls love this acoustic as well, it's beautiful, and the sound of the acoustic (no matter how crappy you play) will drive the ladies wild! Definitely a good choice guitar.







It is made in China (don't be fooled by where it comes from because it sounds amazing). There are 20 frets on a bound rosewood fretboard. Don't know the size of the frets. One thing I must say is that this guitar has the smoothest neck that I have ever played on, fits my hands perfectly, even though I have quite small hands (no I am not a chick). The woods in the guitar are Nato on the back and sides and the front is solid spruce. The bridge is also made from rosewood and there is a piezo pickup under it. The guitar is a cutaway that looks somewhat like an oversized les paul. It didn't come with anything when I bought it. The tuners are non-locking but my guitar rarely goes out of tune (with emphasis on rarely)
I got this from Craft Music and I selected the 700-II.
Now i'm sorry I didn't go fot the CPX 1000-II
So Fat I purchased 5 guitars from Kraft Music.
I just found out how to write these reviews,Hence the early date but I still have another guitar from Kraft being shipped out on Monday
BOB LECH"

"Amazing. This is the best service I have ever gotten in a long time. I purchased a Roland F-120 from Kraft Music on October 8th, and it arrived promptly in the afternoon on October 11th. Honestly, I expected free shipping to take longer-but I feel like Kraft Music really does care about its customers. I got a home bundle plus, and the shipment was in two packages-one for the piano itself, and one for the bundled items. Both had no visible damage, everything worked perfectly(Except for a small scratch I made when I messed up the assembly process). I was a bit doubtful of Kraft Music at first-because, compared to other dealers, Kraft had the cheapest prices, which I was skeptical of at first. I have a feeling that I will be purchasing more from Kraft Music in the future."

"I wanted to buy a Yamaha acoustic- electric guitar and was not sure which one is the right guitar for me, until I got a hold of Jake Blake at Kraft Music, he was able to help me choose Yamaha A3R, after looking at Yamaha CPX1000 & FGX700SC, I loved the CPX1000 craftsmanship & dressing (rosette and fret board) but went with A3R Bundle due to solid rosewood construction (warm base). Jake Blake spent lot of time with me and was extremely courteous and helpful he answered all emails and voice mails promptly.

I buy a lot of products both personally and at work, and deal with tons of vendors, I find Kraft Music to be very professional and efficient, their website is easy to navigate and their shipping is quick their prices are lowest around.

Their pre & post customer service has been out of this world, Companies get recognition due to their staffs’ skill & attitude, and folks like Jake make customers like me to want to come back and shop more.

I certainly shop with them again.
Thank you.
"

"Kraft Music is a great on-line music store to deal with. My keyboard came a day early. Everything came in good shape. The bundled items such as the keyboard stand, and the sustain pedal are good quality items. Kraft Music has the best price that includes all the accessories you need to get started. Their agents are friendly and helpful. The Yamaha PSR-E433 is a fantastic keyboard. I recommend Kraft Music."

"I had a problem with my kaossilator pro when it was shipped to me so i decided to send it back in. I called the kraft musicstore and was met by Jake Blake, He was the most helpful sales adviser i have ever talked to. He walked me through the return process and once my packaged arrived the next week i called and he helped me purchase a studio bundle and gave me a review while he set it up. He then set up the order so it would arrive the very next day and it did!!! I am very please with him and thank him for the help... please promote this guy."

"Kraft music is my retail go to partner for my musical needs. They are not a branch of a callous corporate chain. They are a family business run by people who love music. While I can only speak about the guy that I have been dealing with, I have every confidence that when something goes wrong (the law of averages suggests that something will eventually) I will pick up the phone and we will figure something out, and then move onward through the fog."

"I was upset that my Item did not ship after a week of ordering it. However Brandon a representative called me and apologized for the long wait. He refunded me the shipping fee for waiting so long. I would still buy from them. They believed that they have to do what is right for the customer."

"On march 12 2013 I purchased a casio piano form Kraft Music,I did write a review, there were some issues with the keyboard and a guarantee issue relating to delivery about shipping and return of product.Kraft music contacted me by phone and e-mail,and corrected relating issues.I do feel they went above and beyond in making sure I was pleased.This kind of sevice will make me purchase from them again.Adam, the gentleman I worked with on this,was on top of it at all times. Thank You Kraft Music"

"My issue with Kraft Music is the problem I had in the shipping of my Kawai CE220 by CEVA Logistics/Airground Express and their lack of communication. I ordered the piano on 1/18/13, it was not shipped out until 1/21/13 (not 3-5 days as promised) from Wisconsin to Pittsburgh where it showed an estimated delivery date of 1/28/13 on the tracking record. Well that day came and went and no delivery. On 1/30/13 I called CEVA, who passed me off to Airground Express, who tossed me about until they finally located my piano/order and they said, "Oh, do YOU want to schedule a delivery day?" Uh, do you think? "Yes ma'am, I thought YOU were supposed to call ME?" So the delivery was set for 1/31/13. Almost 2 weeks! On delivery day there was only ONE driver/delivery guy who had to bring a 180 lb piano into my house all by himself. I felt sorry for this him, but I paid and extra $40.00 for this service. So keep this in mind, you better have someone strong around to help out the delivery people if you order one of these pianos and paying the extra $40.00 for this service does not guarantee you will get it. My husband was home after just having hand surgery so he couldn't help him at all. NOTE: the Kawai CE220 requires a bit of constructing to get it put together and it is VERY heavy, you will need two strong people to lift the keyboard onto the base."

"Fantastic costumer service. I had been in the market for a piano like keyboard for some time and Kraft offered a fantastic bundle set that made going through Kraft the best choice for me. Not only did the product arrive quickly, but every time there was a need I called Kraft directly and spoke with a knowledgeable and helpful representative."

"I was not familiar with Kraft Music until I began my online search for a digital piano. I ordered the P-155 Complete Stage Bundle on a Tuesday and received it that same Friday - shipping was free!

Everything arrived in perfect condition, I couldn't be happier with the process or the products."