"I recently was in the market for an electronic drum kit and spent hours researching on numerous websites. Once I came across Kraft Music, I instantly knew they stood out in regards to prices. I had sent an email, with a few questions, and was instantly replied to. My sales associate was Michael Briggs and I highly recommend anyone who needs an expert to talk to, please give him a call at ext 4034. I had such an awesome experience and would instantly give him a call if I ever needed any future assistance. He has earned a customer for life."
"I purchased my first Guitar today from Kraft Music and spoke with Briggs (x4034). What a pleasure to deal with a representative who was so helpful in answering my questions and helping me select a Guitar to fit my current and future needs. I decided to purchase a Yamaha LL-TA Guitar . The expertise of Briggs enabled me to purchase a Guitar that I will have and enjoy for many years to come. Peyton Houston ,Texas"
"Ben Hohenstein was very prompt (like lightning-fast) in sending me a replacement music rest after I received a broken one in my original order. Very happy with product and customer service. I would recommend this store/company to anyone without hesitation.
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"Ben Hohenstein was the individual I dealt with and he was awesome from start to finish. The ONLY issue was a minor one with the hard case for my guitar, but he dealt with that swiftly and very fairly. The guitar is beautiful and so much fun to play. Thank you, Kraft Music, and especially Ben Hohenstein! "
"I bought the Yamaha Genos digital workstation keyboard complete home bundle. It sounds absolutely amazing! Also, customer service is amazing as well. I was helped by a very pleasant and helpful sales advisor named “Briggs” (Michael Brigham) extension 4034. He guided me through the financing process. Synchrony Bank only approved me for about half of the cost of my purchase. But Briggs, from Kraft Music offered to assist in getting my credit approval raised. Even twice if need be.
Many times I have placed orders with many different companies. And I must say, this is by far, the best customer service experience I have ever had! Briggs took the time to answer mine and my husband’s questions. Briggs was knowledgeable, and you can tell he enjoys his job. I felt as though I was placing an order from a family member as it was quite obvious that he cares about his customers a great deal. I’m hoping he gets rewarded with a handsome raise in pay.
If I ever need to purchase a musical instrument in the future, my go-to-guy will be Briggs from Kraft Music.
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"Rarely these days do you get excellent prices AND superior after-the-sale customer service, but I did with Kraft Music. I bought a Yamaha drum kit for my son for Christmas and got a great price after working with Adam Berzowski. The shipping was lightning fast and the kit arrived in excellent condition. Awhile later, there was a minor glitch that was not the fault of Kraft Music. Even so, one of their managers, Nathan Honore` got directly involved and the problem was solved instantly. Can't say enough good things about my experience with Kraft Music."
" I just wanted to write and tell you I have been dealing with Brian regarding a keyboard and a few accessories. I wanted to let you know how impressed I am with his customer service skills. I’m retired but I taught customer service classes for a large corporation for 25 years and I know great service when I see it. Brian is extremely “user friendly” and a delight to deal with. Very professional and patient, he puts you at ease and has a nice easy style of dealing with people. He is an absolute asset to your organization. Please let him know I give him 5 stars and I don’t give out stars easy!!!
Alan Wayne Davis (Very Happy Customer!)
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"The piano arrived so quickly! It sounds so pretty! Our residents love it! Way to go Kraft! So easy to put together!"
"I am still waiting for my order to be delivered, but I felt compelled to write a good review for Kraft Music simply based on my purchasing experience. I placed an order for an electronic drum kit I wanted through Kraft Music because their price was great and they accepted Amazon Credit Card purchases. When I went to complete my order however, I had issues with the Amazon Credit Card being refused. I tried a couple of times and then finally called Kraft's Customer Service line to try to resolve. The representative at Kraft could not see why Amazon was rejecting the purchase, but he immediately offered me several other payment alternatives and upgraded elements of my order for no extra charge. I got the order payment issue resolved, my order was processed very quickly, and I received follow up communications from Kraft Music every step of the way. Exceptional Customer Service - Kudos to Kraft Music!"
"Had quite a misunderstanding with shipping services but overall customer service is great. Thank you Ben."
"I just placed my first order with Kraft music... It took a couple of days to sort of figure out exactly what I was going to get and how to get the best deal. I had the pleasure of being helped by a very pleasant and helpful guy named "Briggs" (Michael Brigham).
I had my heart set on a particular Taylor acoustic, but the limit on my Synchrony card for Kraft Music wasn't quite high enough. Briggs was nice enough to not only call to see about getting my limit raised once, but TWICE! Through his go-getter mentality, he was able to help me have enough credit to purchase everything I wanted and even a few more things I wanted, but wasn't expecting to be able to get.
Briggs exemplifies the king of customer service that a lot of the bigger music outlets are devoid of... As a result he has single handedly earned Kraft Music a loyal customer! Give this man a raise!
If you want this same kind of service, give Briggs a call @ Ext 4034!"
"I love Kraft Music and Ben is tremendous!! Service is extraordinary!!"
"Kraft Music is friendly and responsive and their Sales Advisor David Hall was great to work with!
We purchased a digital piano as a gift for one of our children. We found the best price bundle with Kraft and the buying experience was easy. Delivery was on time and well before the holidays. However, upon setting up the piano Christmas day, we discovered several of the keys would not depress. Nine of them were completely stuck. Next day we called Kraft, who solved our problem immediately. They offered to replace the keyboard, emailed a return shipping label (at no cost to us) and agreed to ship the replacement keyboard to our son's home (saving him that expense)!
I highly recommend Kraft Music."
"I bought a digital piano from Kraft. From their chat line to responsive emails, they made every effort to earn trust, address needs, offer a competitive price, and make rebates readily available.
Ben was the primary contact - couldn't have been more cooperative."
"Really enjoy doing business with Kraft Music. I especially appreciate their bundles! The pricing is great and their attention to their customers is unmatched!"